Summary
Overview
Work History
Education
Skills
Interests
Timeline
All Sports! Spectating rather than playing now unfortunately..
Generic
Lee Matthew Synnuck

Lee Matthew Synnuck

Managed Services Consultant
Worcester

Summary

Experienced Information Technology Consultant with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed in Strategy and project planning and deployment. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. Insightful Information Technology Evangelist with over 20 years of IT experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff mentoring. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

24
24
years of professional experience

Work History

Managed Services Consultant

Insentra
03.2023 - Current
  • Exceeded quarterly revenue goals by strategically identifying business expansion opportunities among existing clients.
  • Coordinated with sales teams to identify upselling opportunities, contributing to revenue growth.
  • Participated in professional development opportunities, staying current with industry trends and best practices.
  • Provided expert guidance on product offerings and services, enabling clients to make informed decisions based on their unique needs.
  • Championed process improvements that led to enhanced efficiency across multiple departments within the organization.
  • Implemented innovative strategies to optimize service quality and efficiency, resulting in higher customer satisfaction levels.
  • Developed strong relationships with clients through consistent communication and timely followups.
  • Adapted communication style according to client preferences, fostering rapport and trust among diverse clientele.
  • Analyzed data trends to monitor performance metrics and inform future process improvements.
  • Streamlined internal processes for faster service delivery, enhancing customer experience.
  • Managed complex projects, ensuring on-time completion within budget constraints while exceeding client expectations.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Collaborated with stakeholders to define business requirements for new technology implementations.
  • Enhanced IT infrastructure by implementing upgraded hardware and software solutions.
  • Reduced helpdesk response times through streamlined processes and improved knowledge base documentation.
  • Implemented cloud-based solutions, resulting in increased efficiency and cost savings.
  • Aligned IT strategy with overall business objectives, ensuring technology investments supported growth plans.
  • Led digital transformation initiatives, driving innovation and operational excellence across the organization.

Technical Lead - Sentinel

SCC
10.2020 - 01.2023
  • Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
  • Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
  • Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
  • Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
  • Increased application stability by regularly monitoring performance metrics, addressing bottlenecks proactively to minimize downtime occurrences.
  • Improved systems with addition of new features and infrastructure.
  • Drove customer satisfaction by prioritizing feature requests based on detailed analysis of user feedback and market trends.
  • Provided educational expertise and mentoring to junior team members.
  • Optimized resource allocation for projects, ensuring optimal use of team skills and minimizing project costs.
  • Led migration efforts from legacy systems to modern platforms, minimizing disruption while maximizing benefits for users.
  • Collaborated with clients to determine project specifications and scope.

Senior Technical Specialist

Sanctuary Housing Association
10.2010 - 10.2020
  • Led technical workshops, sharing expertise with colleagues to improve overall team capabilities.
  • Collaborated with cross-functional teams to deliver high-quality projects within tight deadlines.
  • Reduced system downtime, conducting regular maintenance and updates on critical infrastructure.
  • Developed custom software solutions tailored to unique client needs and requirements.
  • Conducted thorough testing and quality assurance checks before deploying new software releases.
  • Mitigated risk exposure by identifying potential vulnerabilities in existing systems and proposing remediation strategies.
  • Designed scalable architecture, enabling seamless expansion as business needs evolved over time.
  • Mentored junior team members, providing guidance on best practices and industry standards.
  • Managed multiple projects simultaneously, ensuring each was completed on time and within budget.
  • Established clear communication channels between technical specialists and non-technical stakeholders for better project outcomes.
  • Championed continuous improvement initiatives within the organization, fostering a culture of innovation.

Education

Industry Qualification - Citrix Arhcitecture

Citrix CCIA
Worcester, United Kingdom
04.2001 -

Skills

Creative solutions

Interests

Technology evangelist

Keen home Cook

Timeline

Managed Services Consultant

Insentra
03.2023 - Current

Technical Lead - Sentinel

SCC
10.2020 - 01.2023

Senior Technical Specialist

Sanctuary Housing Association
10.2010 - 10.2020

Industry Qualification - Citrix Arhcitecture

Citrix CCIA
04.2001 -

All Sports! Spectating rather than playing now unfortunately..

Keen rugby player of over 30 years, the mind is still willing but shoulders and knee say no thank you for anymore..

Enjoy supporting a local football team, any and all team sports are appreciated!

Lee Matthew SynnuckManaged Services Consultant