Lee Scammell
Bristol,England
Summary
Driven professional with strong analytical abilities and negotiation skills. Demonstrates exceptional communication and problem-solving capabilities, combined with deep understanding of financial markets. Ready to make significant impact in fresh long-term venture within your firm and willing to relocate if needed.
Overview
18
18
years of professional experience
Work history
Card Processing Broker
(Sole Trader)
Nationwide
2019.04 - Current
- Performed efficient brokerage services, resulting in increased customer satisfaction levels.
- Maintained up-to-date knowledge of regulatory requirements for compliance adherence.
- Analysed market trends, facilitating successful trading strategies.
- Evaluated risk factors associated with complicated transactions, minimising potential losses.
- Implemented effective sales strategies leading to a higher success rate in deal closures.
- Built strong professional relationships to increase client base.
- Forged robust connections within the industry increasing access to beneficial resources.
- Handled high-pressure situations with clear decision-making skills, ensuring smooth operations.
- Negotiated favourable terms and agreements with clients, maximising profitability for client satisfaction.
- Calculated financial risk, taking precautions to mitigate unwanted consequences.
Retail Optical Assistant
Vision Express
Bristol
2024.05 - 2024.12
- Contributed to increased sales with effective merchandising techniques.
- Conducted visual field tests, aiding in early detection of potential vision issues.
- Improved patient experience by conducting thorough pre-screening procedures.
- Managed patient records to ensure data accuracy and confidentiality.
- Advised customers on lens types, boosting their understanding and making informed choices easier.
- Adapted well to high pressure situations during peak times, maintaining quality service standards.
- Demonstrated latest eyewear trends, leading to customer satisfaction and loyalty.
- Answered customer queries with excellent product knowledge and professionalism.
- Processed payments accurately to maintain positive cash flow in the practice.
- Streamlined operations by managing stock levels of optical frames and lenses.
- Collaborated closely with other healthcare professionals, ensuring comprehensive patient care.
- Coordinated appointments to enhance efficiency in the clinic.
- Handled complex prescriptions effectively whilst optimising visual comfort for patients.
- Performed repairs on damaged eyewear, saving costs on unnecessary replacements.
- Assisted senior optometrist for accurate diagnosis of eye conditions.
- Assembled glasses using precise measurements, ensuring optimal fit for customers.
- Performed frame repairs and adjustments for customer comfort.
- Answered inbound calls and enquiries to provide top-level service.
- Coordinated optical appointments and sent client reminders for upcoming bookings.
- Prepared patients, rooms and equipment to support eye exam needs.
- Managed patient files and database updates for timely data tracking.
- Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
- Prescribed corrective eyeglasses, contact lenses and other visual aids to remedy problems with vision.
- Tested visual function using specialised instruments to detect slight symptoms.
Senior Field Sales Executive
XLN
South West
2016.02 - 2019.04
- Trained and mentored staff to meet sales objectives and provide stellar customer service.
- Presented regular updates on sales trends and potential opportunities at management meetings-successfully influencing future strategies.
- Participated proactively in team meetings, contributed valuable input based on practical experience from the field.
- Contributed towards achieving targets by supporting the sales team in various tasks.
- Delivered consistent performance under high-pressure sales environment.
- Organised fun field trips as part of experiential learning initiatives.
- Led training sessions for new field representatives to improve their sales techniques.
- Developed robust sales strategies for business growth.
- Implemented strategies to improve sales support systems.
- Persuaded prospective customers with compelling product presentations that led to increased sales figures.
- Led team meetings to strategise sales targets.
- Boosted sales with persuasive yet sincere communication style.
- Coordinated with sales teams to meet customers' needs adequately.
- Adapted sales pitch according to customer profile for personalised service offering.
- Facilitated sales growth by identifying upselling and cross-selling opportunities within existing accounts.
- Provided comprehensive product advice to customers, enhancing sales potential.
- Monitored sales trends, ensuring optimal product availability during peak periods.
Senior Telesales Agent
Appliance & Domestic
Bristol , City of
2014.11 - 2016.02
- Conducted follow-up calls to assure client satisfaction, driving loyalty and repeat business.
- Enhanced customer satisfaction by providing excellent telesales service.
- Demonstrated active listening skills whilst dealing with customers' concerns or complaints.
- Assured consistent performance under pressure during peak call times, delivering efficient service always.
- Assured prompt resolution of customer queries, resulted in enhanced client retention.
- Exhibited strong negotiation skills during sales calls resulting in advantageous deals for the company.
- Utilised product knowledge to boost sales figures.
- Created an engaging script which increased the rate of positive responses from clients.
- Improved team morale by sharing best practices in regular meetings.
- Adhered strictly to regulations regarding data protection and confidentiality, minimising risk of breaches.
- Handled difficult customers tactfully to ensure minimal complaints and return business.
- Trained new recruits on effective telesales strategies, leading to quicker integration into the team.
- Completed 150+ targeted outbound telephone calls per day to assigned new and existing customers.
- Contributed directly to 45% increase in customer retention through regular training and personal development.
Assistant Manager (Gym Membership Sales)
Xercise4Less
Bristol
2012.12 - 2014.11
- Initiated promotional activities that resulted in an increase in membership sales.
- Used POS CRM to handle new membership sales daily.
- Implemented new promotional strategies to boost membership sales and engagement.
- Marketed events and promotions to increase footfall and sales.
- Redesigned sales funnel, enhancing lead generation efforts significantly.
- Trained new employees on company policies and sales techniques for improved performance levels.
- Monitored competitor activities, adjusted sales tactics accordingly.
- Achieved improved sales performance with strategic marketing initiatives.
- Kept accurate records of sales, purchases and customer queries for future reference.
- Provided product knowledge training to staff, enhancing their sales abilities.
- Delivered consistent growth in revenue by executing aggressive sales strategies.
- Optimised territory coverage increasing sales revenue by 33%.
- Enabled efficient sales follow-up process by maintaining accurate clientele information in CRM.
- Analysed sales data, leading to informed strategic planning decisions.
- Developed and implemented winning sales strategies, leading teams to meet and exceed established benchmarks.
- Assessed market trends, adjusted sales strategies accordingly for optimal results.
- Enhanced client satisfaction through provision of excellent after-sales support and services.
- Prioritised tasks effectively to meet challenging sales targets on time consistently.
- Liaised between customers and sales team, facilitating swift resolution of issues.
Luxury Sales Associate
Clifton Photographic Company
Bristol/Bath
2008.02 - 2012.11
- Trained new staff members, fostering a supportive working environment.
- Improved customer service by efficiently handling queries and complaints.
- Managed card terminal operations smoothly, reducing waiting time for customers.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Collaborated effectively with team members to meet sales targets.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Delivered exceptional after-sales service, encouraging repeat business.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Assisted customers with product selection for optimal satisfaction.
- Monitored trends in consumer behaviour with keen attention to detail.
- Utilised excellent communication skills to provide detailed product information.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Operated cash registers with accuracy and processed cash and card transactions.
- Maintained knowledge of products and features to provide recommendations to customers.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Maintained accurate records to track cash handling activities.
- Organised displays to promote inventory and encourage customer purchases.
- Boosted product sales by offering selection guidance to customers.
- Carried out active selling from initial customer greeting.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Built rapport with new and existing customers to boost client retention.
- Designed visually pleasing in-store displays to increase footfall.
- Provided styling advice to clients, enhanced their shopping experience.
Education
CLAiT Plus International Level 3 (IT) - IT
CLAiT
Bristol 06.2002
Skills
- AML and KYC compliance
- Data analysis competence
- Profit and loss comprehension
- Product knowledge mastery
- Strategic planning proficiency
- Adaptability to market changes
- Robust resilience
- Self-Motivated initiative
- Negotiation mastery
- Client confidentiality assurance
- Legal documentation processing
- Brokerage systems operation
- Financial forecasting insight
- Results-Focused drive
- Resourcefulness in solutions
- Understanding regulatory compliance
- Time efficiency optimisation
- Confident communicator
- Team Leadership
- Multitasking
- Relationship Management
- Process Improvement
- Persuasive selling
- Compliance adherence
- Sales technique development
- Sales aptitude
- Trustworthiness
- Software proficiency
- Excel proficiency
- Account management
- New business development
Additional Information
2003-2007
B2C field sales
Energy
Scottish Power / Utilita
Timeline
Retail Optical Assistant
Vision Express
2024.05 - 2024.12
Card Processing Broker
(Sole Trader)
2019.04 - Current
Senior Field Sales Executive
XLN
2016.02 - 2019.04
Senior Telesales Agent
Appliance & Domestic
2014.11 - 2016.02
Assistant Manager (Gym Membership Sales)
Xercise4Less
2012.12 - 2014.11
Luxury Sales Associate
Clifton Photographic Company
2008.02 - 2012.11
CLAiT Plus International Level 3 (IT) - IT
CLAiT