Lee Wardle

Assisted operations management at Keswick leading to promotion to Commercial Officer in December 2015.

Key part of a small team at head office in Carlisle aiding commercial functions across Cumbria and North Lancashire.

• Supported implementation of cost-effective working schedules for drivers enhancing business efficiency.
• Superior knowledge of scheduling system OptiBus and other software such as EPM and Hanover.
• Maintaining downstream systems, including website and app.
• Managing relationships with key stakeholders, such as Sellafield, BAE and local authorities.

Oversaw service management and driver coordination at Keswick bus station.
Enhanced service punctuality and reliability through supervision and leadership.

Oversaw service monitoring in Carlisle city centre to maintain operational standards during a period of heavy competition in the City.

Managed services to ensure alignment with company and regulatory expectations.
Facilitated improvements in service delivery to enhance customer experience.

Advanced from retail assistant to assistant manager, overseeing team operations during staff shortages and successfully led new store openings across the UK in Glasgow, Oxford, and Taunton.

• Resolved customer complaints, ensuring satisfaction and repeat business.
• Managed inventory for streamlined store operations.
• Supported team members for improved operational efficiency.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Completed 28 weeks of rigorous training at Catterick Garrison, demonstrating commitment to military service and passed basic training.
Cultivated a strong foundation in infantry skills through intensive training and practical exercises, remaining at Catterick Garrison until medical discharge preventing further military career advancement.