Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Leen Dcruz

Leen Dcruz

Thornton Heath

Summary

Dynamic professional with expertise in strategic planning and adaptable leadership, demonstrating excellence in team leadership and customer orientation. Proficient in workforce scheduling, equipment operation, and supply chain management, ensuring health and safety compliance while optimising profit and loss outcomes. Committed to driving organisational success through innovative solutions and effective management practices.

Energetic Shift Manager excelling in team leadership and operational efficiency. Enhanced staff productivity and morale, leading to improved shift performance. Committed to fostering positive work environment and driving continuous improvements.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work history

Shift manager

McDonald's
Croydon, Surrey
01.2024 - Current
  • Trained staff on product knowledge, resulted in better customer interactions..
  • Ensured health and safety measures in line with company regulations.
  • Streamlined operations by implementing efficient work procedures.
  • Coordinated with team members for seamless shift transitions.
  • Optimised shift schedules to improve operational efficiency.
  • Honoured employee punctuality by creating fair rotas that respected their time off requests..
  • Enforced compliance with food hygiene regulations, upheld high quality standards..
  • Enhanced productivity through performance monitoring and constructive coaching sessions.
  • Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
  • Oversaw cash management processes, ensured accuracy at end of each shift.
  • Assisted employees in resolving workplace conflicts, improved overall team harmony.
  • Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
  • Managed inventory control, reduced wastage.

Education

Bachelor of Arts - Logistics and Supply Chain Management

University of Greenwich
London
01.2022 - 01.2025

Skills

  • Customer orientation
  • Leadership excellence
  • Adaptable leadership
  • Workforce scheduling
  • Equipment operation
  • Supply chain management
  • Profit and loss understanding
  • Health and Safety Compliance
  • Team Leadership
  • Strategic planning

Languages

English
Fluent

Timeline

Shift manager

McDonald's
01.2024 - Current

Bachelor of Arts - Logistics and Supply Chain Management

University of Greenwich
01.2022 - 01.2025
Leen Dcruz