Leelasriram Gonuguntla
Leicester,United Kingdom
Summary
- Confident individual with experience thriving in target-driven environments seeks Sales Officer position. Builds rapport through excellent communication to secure profitable deals. Enables project success through committed teamwork.
- Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
- Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
- Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
- Hardworking retail management professional versed in all aspects of running high-end store, including opening and closing procedures, banking, merchandising and recruiting.
- Motivated Sales Officer with experience recruiting, developing and leading high-performing sales teams. Builds new business through strategic prospecting, networking and lead generation. Monitors competitor activity to remain ahead of market trends.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Enterprise Sales Officer
Reliance Jio
Vijayawada, India
02.2017 - 12.2021
- Screened, recruited and trained sales employees over years
- Reduced price costs by 10% through complex negotiation with suppliers
- Tracked sales and order information, navigating internal computer system
- Maintained 85% data accuracy of sales, expense and staff activities on system
- Identified new leads through data mining and telesales
- Reviewed sales performance by, identifying root causes in order to generate measures resulting in product
- Supported formal bidding processes by generating proposal documents
- Increased customer purchases by 50% by implementing improvement strategies based on performance analysis
- Converted 60% of leads into registrations within target timescales
- Won new business opportunities whilst retaining existing customers
- Increased customer purchases by 55% by implementing improvement strategies based on performance analysis.
- Built long-term relationships with customers and generated referrals from existing clients.
- Managed client relationships from early stages of sales process through to post-sales
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Generated new leads and opportunities to maximise revenue.
Customer Relationship Officer
Bharathi Airtel
Guntur, India
12.2014 - 02.2017
- Authorised customer compensation with approval from management
- Built customer loyalty by actioning feedback for enhanced service provisions
- Handled in-person, email and mailed correspondence
- Answered telephone calls with professionalism
- Obtained feedback from customers to improve service experience
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders
- Advised customers on availability, pricing and location of products
- Implemented customer follow up to uphold service standards.
- Handled in-person, email and mailed correspondence.
- Maintained excellent client satisfaction by providing in-depth support.
- Updated customers on service issues and maintained satisfaction through continued communication.
- Advised customers on availability, pricing and location of products.
- Managed client relationships from early stages of sales process through to post-sales
- Explained establishment policies to customers and offered advice on selections.
- Boosted product sales by offering selection guidance to customers.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Built rapport with new and existing customers to boost client retention.
Education
MSc Advanced Computer Science - computer science
University of Leicester
Leicester 09.2021 - 01.2023
Master of Business Administration: Marketing and Finance - Marketing and finance
Satya College of Management JNTU
Vijayawada India 04.2014 - 09.2015
Bachelor of Science: Computer Science and Engineering - computeres
St Martins engineering collage - Hyderabad, India
Hyderabad 06.2010 - 04.2013
Skills
- Gained significant knowledge about computers and software by working in realworld applications as part of my occupation Developed strong knowledge about various software's like machine learning and cloud environments
- Sales closing
- Sales training
- Retail marketing
- Sales techniques
- Closing sales
- Persuasion and negotiation
- B2B sales
- Pipeline Management
- Problem-solving
- Customer-focused
- Time management
Custom
- Online video game
- Traveling
- Cycling
- Developing video games
- Football
Languages
English
Fluent
Hindi
Upper intermediate
Telugu
Native
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
MSc Advanced Computer Science - computer science
University of Leicester
09.2021 - 01.2023
Enterprise Sales Officer
Reliance Jio
02.2017 - 12.2021
Customer Relationship Officer
Bharathi Airtel
12.2014 - 02.2017
Master of Business Administration: Marketing and Finance - Marketing and finance
Satya College of Management JNTU
04.2014 - 09.2015
Bachelor of Science: Computer Science and Engineering - computeres
St Martins engineering collage - Hyderabad, India
06.2010 - 04.2013
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