LEEANNE HICKS
Langley,Berkshire
Summary
A meticulous Retail Manager specialising in the luxury field, I have strong leadership and relationship-building skills, excelling in juggling multiple tasks and working under pressure. I prefer to lead from the front as I am a proactive, consistent and highly motivated person who enjoys finding new challenges to work towards. Working equally well as a managing individual or as part of a directed team, I always work to the maximum standard possible. Priding myself on delivering outstanding customer service and going the extra mile for customer satisfaction, I believe in being a highly organized and motivational team leader to gain the very best of all team members. Industry experience includes high-end womenswear, menswear, fine jewellery and watches. I am adaptable to change and work well with many mediums .
Overview
20
20
years of professional experience
1
1
Certification
Work history
Counter Manager
Shiseido Group
03.2016 - Current
- Maximizing high-end sales and doubling targets within one of London's busiest Heathrow terminals
- Delivering outstanding KPI's and store penetration efforts, whilst concentrating on excellent customer service
- Driving customer service levels with skincare and makeup consultations
- Guaranteeing consistency between Heathrow's values and the Shiseido Omentanashi spirit and values
- Visual merchandiser and stock coordinator
- Displayed and restocked merchandise by following brand guidelines.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
Account Manager
Benefit Cosmetics
09.2014 - 02.2016
- Delivering outstanding results for the Number 2 Business in the UK for Benefit Cosmetics and the number 1 Travel Retail business in the UK
- Driving KPI's and store penetration efforts and maintaining excellent Customer service
- Directing and coordinating a core team of 6 members of staff
- Conveying communication with all members of staff and displaying consistency between Heathrow's values and Benefit behaviors
- Coordinating rosters, payroll and the staff's monthly reviews and bi annual PDR's
- Detailing merchandising and stock coordination
- Training coach for new Account Managers into the business
Concierge Consultant
World Duty Free Group
12.2014 - 09.2015
- Working within a small Group of 6 self-managing individuals
- Driving KPI's and store penetration efforts and maintaining premium guest services
- Interacting with people in a motivating and friendly manner and setting clear expectations with others about desired service standard results
- Open communication with all airport staff and consistency between values and behavior
- Promote teamwork and merchandise according to the strategy of the business to ensure exceptional guest experiences
- Personal shopping and bespoke guest services coordinator
- Centre of knowledge for all airport service and products
Assistant Manager
Starboard Cruise Services, America Line
11.2013 - 05.2014
- Managing 10 to 15 staff members
- Leading sales efforts and maintaining guest services
- Interacting with people in a motivating and friendly manner and setting clear expectations with others about desired results
- Open communication and consistency between values and behavior
- Promote teamwork and merchandise according to the strategy of the business to ensure exceptional guest experiences
Assistant Manager
Ben Sherman
11.2011 - 08.2013
- Took responsibility for decisions pertaining to staffing issues and general store functions
- Managing the Flagship store and organizing between 15 and 24 staff members
- Responsible for deliveries, stock audits and consolidations of stock to and from the store
- Directing the shop floor teams and driving sales targets
- Organising monthly rotas, achieving weekly/monthly targets and staff PDP's
- Routinely conducted London area staff training sessions
- Consistently delivered the overall performance of the store
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
Concession Manager
Poste Mistress
12.2008 - 11.2011
Stock Coordinator
Selfridges & Co
11.2007 - 12.2008
Sales Assistant/Stockroom Supervisor
Nicole Farhi
02.2006 - 09.2007
Sales Assistant/Stockroom Supervisor/Key holder
Miss Sixty
03.2004 - 02.2006
Education
GCSEs -
Tom Hood secondary school
Leyton, Waltham ForestSkills
- Loss prevention
- Recruiting and interviewing
- Retail inventory management
- Merchandise planning
- Outstanding communication skills
- Employee training
- Hiring and training
- Flexible schedule
- Budget supervision
- Brand building
Certification
B-Tech National Diploma in graphic design
Languages
English
Native
Timeline
Counter Manager
Shiseido Group
03.2016 - Current
Concierge Consultant
World Duty Free Group
12.2014 - 09.2015
Account Manager
Benefit Cosmetics
09.2014 - 02.2016
Assistant Manager
Starboard Cruise Services, America Line
11.2013 - 05.2014
Assistant Manager
Ben Sherman
11.2011 - 08.2013
Concession Manager
Poste Mistress
12.2008 - 11.2011
Stock Coordinator
Selfridges & Co
11.2007 - 12.2008
Sales Assistant/Stockroom Supervisor
Nicole Farhi
02.2006 - 09.2007
Sales Assistant/Stockroom Supervisor/Key holder
Miss Sixty
03.2004 - 02.2006
GCSEs -
Tom Hood secondary school
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