LeeAnne Feenane
Edinburgh , Scotland
Summary
As a current Master’s student in Occupational Therapy with hands-on experience in fast-paced healthcare settings, I have worked across various teams and environments, developing strong communication, organizational, and problem-solving skills. These experiences have taught me how to remain calm under pressure, adapt quickly, and provide thoughtful, customer-focused service — all of which are highly transferable to a front-of-house role. I pride myself on being approachable, reliable, and enthusiastic, with a genuine passion for creating a welcoming and positive experience for every customer. I am confident that my interpersonal skills and ability to multitask effectively would make me a valuable addition to this role at The Old Spence coffeeshop.
Overview
9
9
years of professional experience
Work history
Support worker (casual)
Simon Community Edinburgh
Edinburgh
01.2025 - Current
- Provided emotional support and guidance to homeless individuals navigating complex social services.
- Coordinated with local agencies to secure housing and employment opportunities for individuals in need.
- Advocated for clients' rights and access to essential resources within the community.
- Escorted service users to benefits appointments, securing necessary welfare support.
- Implemented harm reduction strategies with clients who chose to engage in substance use to minimise health risks.
- Managed aggressive behaviour using de-escalation techniques and strategies
- Advocated for clients' rights leading to fair treatment within the system.
Youth Worker (Concurrent Disorder Unit)
Carlile Centre , Vancouver Coastal Health
Casual
09.2023 - 08.2024
- Collaborates with medical and clinical personnel to coordinate and implement client plans.
- Collaborate and Implemented crisis intervention plans to support client safety.
- Develop and implemented activities to help clients develop social and emotional regulation skills.
- Provide care within the interdisciplinary model, through trauma informed practice, harm reduction and a recovery oriented care approach
- Co-Facilitates educational groups for clients to discuss topics related to mental health and addiction
- Revised individual treatment plans for clients with mental health and addiction concerns to obtain best possible outcomes.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
Prevention Specialist
Vancouver Coastal Health
Full Time
09.2023 - 08.2024
- School-based role and duties include being a resource and support - primarily to students and staff but also to parents - regarding substance use related issues, and raising awareness, knowledge and skills of youth regarding substance use health promotion and early intervention.
- Collaborate with counselors and administrative staff on referral's received and the right resources and supports to offer youth
- Identifies emerging issues and service gaps with respect to substance use prevention in the school communities
- Plans and provides a range of student engagement activities such as classroom activities, drug education, student support actions and intervention techniques to assist students who are at risk of displaying substance use related problems
- Applies progressive and age-appropriate approaches to substance use prevention/health promotion in school aged youth
- Fosters leadership potential within youth
- Engages youth to establish school-based youth action teams who will then implement school-based prevention activities in consultation with school staff and program stakeholders
- Supports and encourages youth to voice their perspectives regarding substance use issues through activities such as parent and student workshops
- Works collaboratively with youth, parents, school staff, police and a variety of youth service providers
- Facilitates dialogue with and provides education to youth, teachers, parents and the wider community on youth substance use related issues
- Expedites and encourages partnerships with community agencies and community groups
Youth Worker - Rights of Passage -
Covenant House Vancouver
Casual
01.2022 - 08.2024
- Assisted in identifying and reducing barriers to youth engagement and development.
- Contributed to development of individualized plans to support youth goal achievement.
- Supported Youth in developing skills to become successful in community.
- Assisted in conducting needs assessments to identify key areas of supports required
- Facilitated communication between clients and other service providers.
- Developed and maintained relationships with community organizations and agencies.
- Monitored progress towards goals.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Improved Youths coping skills with routine life activities such as food budgeting and rental payments.
Outreach Worker
Covenant House - Complex Support Services
Full Time 2020-2022, Currently Casual
02.2020 - 08.2024
- Strong capability to work in unpredictable and turbulent environments
- Being a part of the Outreach team involves building trusting relationships by meeting youth where they are at and by being a consistent, supportive presence in their lives.
- Extensive experience working with youth who have complex trauma and high needs. Successfully built and maintained relationship with youth from all demographics.
- Strongly advocated on their behalf through connecting with various professionals such as doctors, nurses, social workers, probation officers, lawyers, pharmacists and detox workers
- Assist youth in regaining their independence and exiting street life through supporting them to apply for housing subsidies, connecting to addiction supports and ministry funding, repairing family relations, and encouraging positive relations in their lives.
- Improved service users coping with routine life activities such as food budgeting and rental payments.
- Trained in harm reduction and managing conflict while supporting youth who are homeless. Capable and comfortable working within escalated incidents.
- Managed and led activities promoting growth in mental, emotional, and educational areas. Facilitated SMART (Self-management and recovery training) recovery meetings to encourage youth to take small steps towards recovery through a trauma informed lens.
- Scheduled and accompanied youth to outside appointments such as therapy sessions, medical appointments, and social outings.
- Experience reviewing critical incidents with a team and delivering a decision to service users that may cause escalation.
Front of house server
Lions Pub
Vancouver - Canada
02.2022 - 02.2024
- Assisted customers with menu selections and ensured dietary needs were met.
- Maintained cleanliness and organisation of dining area to enhance guest experience.
- Delivered exceptional service by promptly addressing customer inquiries and requests.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Resolved customer complaints constructively to maintain a positive dining atmosphere.
- Enhanced customer satisfaction by providing prompt and friendly service.
Youth & Family Worker, Vancouver School Board
Urgent Intervention Process Team
Full Time
03.2023 - 09.2023
- Placement in various schools throughout district to support students with higher complex needs.
- support needs of elementary and secondary high and low incidence students within district who exhibit significant need for additional support and instruction in areas of social-emotional learning, behavior, mental health and/or learning difficulties.
- Connect with resource teachers and educations assistants to gain understanding of students challenging behaviors. Review behavior logs and documentation that reflect how students respond to already tried interventions.
- Observe and connect with students in their learning and social environment. Collect data through observation to reflect behaviors. Use this information to build new supportive plan for students and school team.
- Create safety plans to lower risk of crisis occurring and in specific manners outlined by policies and procedures within the Vancouver School Board.
- Deliver feedback and observation to the main school team in a collaborative and professional manner.
Youth & Family Worker
Vancouver School Board - Britannia High School
Full Time
11.2022 - 03.2023
- Independently manage a caseload of twelve youth who have experienced complex trauma.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Provide support to youth in program daily to ensure they are attending classes, keeping up with required studies and tasks. This was achieved through daily plannings and setting small achievable goals throughout week.
- Connect with families, involve external support agencies, social workers, medical and clinical staff. Building connections with the families fostered a safe environment. Supported families in advocating for their childs needs through connecting families with external workshops and supports.
- Invited external community workshops to promote different programs and educate youth on available services. (recruitment workshops, Income Assistance workshop, sex education workshops)
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Advocated and supported for youth to be referred to supports such as but not limited to: CLBC referrals, Person with disability referral, Income assistance referrals, Physiatry assessments and advocacy for medications reviews.
- Manage crisis/issues within the caseload and provide supports for students to gain self- regulation. Developed self-harm and suicide safety plans to ensure the team and youth feel safe and supported. Review plans weekly and ensure it is evolving as students' progress with their mental health supports.
- Collaborate with team members regarding Behavior Support plans and youth planning. .
Team Leader
Covenant House Vancouver - Complex Support Service
Casually
09.2022 - 11.2022
- Supervised and managed team of 16+ youth workers on shift/outreach
- Manage,support and provide direction during incidents and provide debrief support after incidents.
- Manage and support youth who access the space who are experiencing concurrent disorders and homelessness.
- Trained and supervised new staff to CSS team.
Youth Worker
Covenant House Vancouver - Crisis Program
Full Time And Casual
06.2016 - 02.2020
- Worked on multi-disciplinary team which included team lead, youth workers, mental health clinician, and social workers -Participated in decision making that impacted youth eligibility and whether incidents in program would result in discharges or warnings. Participated in gathering facts from behavioral and daily logs to advocate for youth to ensure fairest outcome is achieved.
- Managed my assigned complex caseload of 7-10 youth through building relationships with youth and consistently checking in with them to build plans and rapport.
- Support youth to build connections with external resources such mental, social and physical supports.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
Education Assistant
Vancouver School Board
Full Time
09.2018 - 10.2019
- Support educational opportunities and interventions designed to improve participation and learning outcomes of students with disabilities and/or specific learning needs
- Be part of structuring and implementing behavior plans for children with learning difficulties.
- Preparing visual charts and reminders for either individual students or for entire class to use
- Prompting students when additional assistance is required and fading prompts as soon as students are ready to complete tasks more independently.
- Facilitating interaction with peers and encouraging friendships with classmates
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Education
Bachelor of Arts - Social Care Practice , 2.1 Honors Degree
Athlone Institute of Technology
Honors - Social Care Practice
Skills
- Crisis Intervention
- Strong communication skills
- Emotional Support
- Behavioral Skills Development
- Team building
- Flexible
- Self-Management
- Adaptable
- Youth Advocacy
- Positive Reinforcement
- Decision-making skills
- Problem Resolution
- Harm reduction
Timeline
Support worker (casual)
Simon Community Edinburgh
01.2025 - Current
Youth Worker (Concurrent Disorder Unit)
Carlile Centre , Vancouver Coastal Health
09.2023 - 08.2024
Prevention Specialist
Vancouver Coastal Health
09.2023 - 08.2024
Youth & Family Worker, Vancouver School Board
Urgent Intervention Process Team
03.2023 - 09.2023
Youth & Family Worker
Vancouver School Board - Britannia High School
11.2022 - 03.2023
Team Leader
Covenant House Vancouver - Complex Support Service
09.2022 - 11.2022
Front of house server
Lions Pub
02.2022 - 02.2024
Youth Worker - Rights of Passage -
Covenant House Vancouver
01.2022 - 08.2024
Outreach Worker
Covenant House - Complex Support Services
02.2020 - 08.2024
Education Assistant
Vancouver School Board
09.2018 - 10.2019
Youth Worker
Covenant House Vancouver - Crisis Program
06.2016 - 02.2020
Honors - Social Care Practice
Bachelor of Arts - Social Care Practice , 2.1 Honors Degree
Athlone Institute of Technology