LEEANN BROWN
ATHERTON,MANCHESTER
Summary
Offering strong leadership and organisational skills, with background in managing teams and ensuring smooth operations. Knowledgeable about health and safety regulations, inventory management, and customer service. Ready to use and develop skills in a team for any role.
Hardworking and motivated person, Quick learner, enthusiastic about learning new skills. Offering strong communication and interpersonal skills to connect people from a range of backgrounds, with a polite and friendly manner.
Overview
37
37
years of professional experience
5
5
years of post-secondary education
Work history
SCHOOL Kitchen manager
BOLTON COUNCIL
Bolton, Manchester
2009.04 - Current
- Managed daily kitchen operations to uphold high-quality standards.
- Coordinated recruitment and training processes for efficient staff development.
- Established kitchen standards for cooking procedures, garnishes, and food presentation.
- Ensured consistent cleanliness of kitchen area in compliance with health regulations.
- Delegated tasks among staff to foster workplace harmony and efficiency.
- Trained new hires on kitchen procedures for effective team integration.
- Conducted regular inventory checks to enhance stock control accuracy.
Customer assistant
Marks & Spencer
Bolton, Manchester
2005.08 - 2010.08
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Increased sales through suggestive selling techniques.
- Ensured health and safety regulations complied within work premises at all times.
- Assisted customers with product selection to ensure satisfaction.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Operated till systems smoothly, streamlining check-out process for customers.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Handled cash and card payments with accuracy.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed customer complaints with prompt, mutually beneficial resolutions.
Owner of Ladies and Children's Clothes shop
Self Employed
Bolton, Manchester
2003.01 - 2005.07
- Actively running the business.
- Selling in a prodessional way to satisfy the customer
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Dealing with customers, helping with choices and fitting.
- Do accountants, cash and card handling. Paying invoices and suppliers
- Going to buy stock to replenish the shop, and order stock online and attending clothe shows.
Clerical officer
Bolton Council
Bolton, Manchester
1996.04 - 2003.01
- Working in the Education Department
- Keeping up to date Bolton's School computerised Safety Net Scheme.
- Completed administrative tasks to support department functions.
- Provided clerical support to management staff for efficient operations.
- Provided general office support services maintaining high standard of service delivery.
- Performed word processing tasks for creation of necessary documents.
Purchase ledger clerk
Tricom Automotive Ltd
Bolton, Manchester
1988.07 - 1996.03
- Purchase Ledger duties, using computerised accounting system
- Reception / Switch Board duties
- Paying suppliers by BACS
- Handled petty cash transactions accurately, maintained integrity of funds.
- Managed supplier relations for improved service levels.
- Performed routine clerical duties, facilitated office operations.
- Coordinated with finance team to expedite invoice approvals.
Education
GCSEs -
HARPER GREEN SECONDARY SCHOOL
Bolton 1983.09 - 1988.06
Skills
FIRST AID
NVQ BUSSINESS SETUP
NVQ LEVEL 2 DIPLOMA IN FOOD PRODUCTION AND COOKING
LEVEL 2 IN CUSTOMER SERVICE
Affiliations
- Walking
- Travelling
- Reading
Timeline
SCHOOL Kitchen manager
BOLTON COUNCIL
2009.04 - Current
Customer assistant
Marks & Spencer
2005.08 - 2010.08
Owner of Ladies and Children's Clothes shop
Self Employed
2003.01 - 2005.07
Clerical officer
Bolton Council
1996.04 - 2003.01
Purchase ledger clerk
Tricom Automotive Ltd
1988.07 - 1996.03
GCSEs -
HARPER GREEN SECONDARY SCHOOL
1983.09 - 1988.06