Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

LEEANN BROWN

ATHERTON,MANCHESTER

Summary

Offering strong leadership and organisational skills, with background in managing teams and ensuring smooth operations. Knowledgeable about health and safety regulations, inventory management, and customer service. Ready to use and develop skills in a team for any role.


Hardworking and motivated person, Quick learner, enthusiastic about learning new skills. Offering strong communication and interpersonal skills to connect people from a range of backgrounds, with a polite and friendly manner.



Overview

37
37
years of professional experience
5
5
years of post-secondary education

Work history

SCHOOL Kitchen manager

BOLTON COUNCIL
Bolton, Manchester
04.2009 - Current
  • Managed daily kitchen operations to uphold high-quality standards.
  • Coordinated recruitment and training processes for efficient staff development.
  • Established kitchen standards for cooking procedures, garnishes, and food presentation.
  • Ensured consistent cleanliness of kitchen area in compliance with health regulations.
  • Delegated tasks among staff to foster workplace harmony and efficiency.
  • Trained new hires on kitchen procedures for effective team integration.
  • Conducted regular inventory checks to enhance stock control accuracy.

Customer assistant

Marks & Spencer
Bolton, Manchester
08.2005 - 08.2010
  • Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
  • Increased sales through suggestive selling techniques.
  • Ensured health and safety regulations complied within work premises at all times.
  • Assisted customers with product selection to ensure satisfaction.
  • Provided shopping advice based on customer needs fostering an engaging shopping experience.
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Maintained a clean, organised workspace for the efficient operation of checkout area.
  • Handled cash and card payments with accuracy.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Managed customer complaints with prompt, mutually beneficial resolutions.

Owner of Ladies and Children's Clothes shop

Self Employed
Bolton, Manchester
01.2003 - 07.2005
  • Actively running the business.
  • Selling in a prodessional way to satisfy the customer
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Dealing with customers, helping with choices and fitting.
  • Do accountants, cash and card handling. Paying invoices and suppliers
  • Going to buy stock to replenish the shop, and order stock online and attending clothe shows.

Clerical officer

Bolton Council
Bolton, Manchester
04.1996 - 01.2003
  • Working in the Education Department
  • Keeping up to date Bolton's School computerised Safety Net Scheme.
  • Completed administrative tasks to support department functions.
  • Provided clerical support to management staff for efficient operations.
  • Provided general office support services maintaining high standard of service delivery.
  • Performed word processing tasks for creation of necessary documents.

Purchase ledger clerk

Tricom Automotive Ltd
Bolton, Manchester
07.1988 - 03.1996
  • Purchase Ledger duties, using computerised accounting system
  • Reception / Switch Board duties
  • Paying suppliers by BACS
  • Handled petty cash transactions accurately, maintained integrity of funds.
  • Managed supplier relations for improved service levels.
  • Performed routine clerical duties, facilitated office operations.
  • Coordinated with finance team to expedite invoice approvals.

Education

GCSEs -

HARPER GREEN SECONDARY SCHOOL
Bolton
09.1983 - 06.1988

Skills

FIRST AID

NVQ BUSSINESS SETUP

NVQ LEVEL 2 DIPLOMA IN FOOD PRODUCTION AND COOKING

LEVEL 2 IN CUSTOMER SERVICE

Affiliations

  • Walking
  • Travelling
  • Reading

Timeline

SCHOOL Kitchen manager

BOLTON COUNCIL
04.2009 - Current

Customer assistant

Marks & Spencer
08.2005 - 08.2010

Owner of Ladies and Children's Clothes shop

Self Employed
01.2003 - 07.2005

Clerical officer

Bolton Council
04.1996 - 01.2003

Purchase ledger clerk

Tricom Automotive Ltd
07.1988 - 03.1996

GCSEs -

HARPER GREEN SECONDARY SCHOOL
09.1983 - 06.1988

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LEEANN BROWN