Lee Ann Brill

• Provide administrative support to the school head teacher and staff
• Assisted with front desk duties including phone call and visitor management ensuring a welcoming environment for the students and parents
• Maintaining accurate records of students attendance
• Carrying out administration duties including collating students meals, sending and receiving emails
• Liaised with IT department to rectify technical issues promptly.
• Registered visitors, guests and contractors upon arrival, providing access passes.

• Encouraged positive behaviour amongst the children, fostering an atmosphere of respect and cooperation.
• Handled any behavioural issues calmly implementing suitable disciplinary measures when necessary.
• Kept accurate records of children's attendance, maintaining good order and discipline.
• Facilitated creative play sessions that fostered emotional development in students.
• Fostered an inclusive environment where all students felt valued and accepted.
• Arranged for entertainment and games to provide downtime between learning activities.
• Developed positive, trusting relationships with groups of young children.

Carried out the customer representative role on a part time basis supporting the branch during covid.

• Reviewed and analysed sales data to identify growth opportunities.
• Fostered a positive work environment, improving overall team morale.
• Liaised with clients, resulting in strong relationships and repeat business.
• Coordinated with other branches for seamless service delivery.
• Ensured branch met all regulatory requirements for safe operation.
• Oversaw recruitment process, ensuring selection of competent staff members.
• Resolved customer complaints swiftly, maintaining company's reputation.
• Conducted regular performance reviews for continuous employee development.
• Provided excellent customer service, securing client loyalty.
• Directed day-to-day work of 10 employees and motivated teams to exceed objectives.
• Supported the roll out mortgages, savings and currents accounts and loans
• Supervised and coached a team of cashiers personal banking managers, fostering a culture of high performance and customer satisfaction.
• Managed the branch security, ensuring the safety of employees, customers and financial assets.

• Promoted a welcoming atmosphere, leading to increased return customers.
• Learnt new software systems rapidly, enhancing overall work efficiency.
• Utilised strong communication skills for handling customer complaints effectively.
• Addressed customer queries, resulting in enhanced customer confidence.
• Maintained up-to-date knowledge about products and services
• Participated in meetings to discuss goals and sales target.
• Adhered strictly to policies and procedures for continued company compliance.
• Liaised between customers and internal departments to address and resolve customer service concerns.
• Engaged in team-building activities to build rapport with staff.
• Gathered customer feedback to identify successes and highlight improvement opportunities.
• Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.

• Dealing with and investigating fraudulent transactions