Summary
Overview
Work History
Education
Skills
Timeline
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Leeah Burgin

Chesterfield,Derbyshire

Summary

Highly skilled professional with a strong foundation in numeracy, customer service, and time management. Demonstrates exceptional analytical problem-solving abilities and strong IT skills. Known for attention to detail, effective team working, and organisational capabilities. Adept at clear communication and active listening, fostering creativity in all tasks undertaken.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

Apprentice Travel advisor

TUI
Chesterfield, Derbyshire
09.2024 - Current
  • Researched accommodation options to provide choices for varying tastes and budgets.
  • Negotiated favourable contract terms with travel service providers, passing on benefits to customers.
  • Utilised sales and reporting systems to facilitate tracking of personal performance against standards.
  • Adhered strictly to company policies and procedures, promoting a professional work atmosphere.
  • Confirmed payment of deposits from clients before commencing with bookings.
  • Promoted eco-tourism packages successfully by educating clients about sustainable travel options.
  • Recorded accurate passenger information to eliminate ticketing errors.
  • Provided comprehensive destination knowledge, ensuring memorable holidays for clients.
  • Maximised sales opportunities by cross-selling add-on products, including rewards credit cards and travel insurance.
  • Assisted travellers with special needs or requests, enhancing their holiday experience.
  • Verified customer passports and documentation to travel.
  • Advised customers on visas and travel safety.
  • Observed correct procedures regarding financial and customer information to prevent breaches and data misuse.
  • Completed currency exchanges following current, accurate rates.
  • Answer telephone calls and complete call backs for many different services.
  • Contacted customers by email.

Sales assistant

River Island
Chesterfield, Derbyshire
03.2024 - 09.2024
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Built strong relationships with regular customers for repeat business.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Organised displays to promote inventory and encourage customer purchases.
  • Packed and wrapped gifts with decorative details to match customer preferences.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Trained new staff members, fostering a supportive working environment.

Team member

Next Retail
Chesterfield, Derbyshire
09.2023 - 01.2024
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Assisted customers to locate obscure items on shop floor.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Supported colleagues during peak hours, boosting staff morale and productivity.
  • Helped meet business needs by working extra shifts.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.

Retail assistant

Primark
Chesterfield, Derbyshire
03.2022 - 08.2023
  • Participated in seasonal sale preparations by arranging promotional displays strategically.
  • Tagged products quickly and accurately with price tags and stickers.
  • Handled transactions, maintaining accurate till records.
  • Totalled bills using maths skills and maintained accurate till count.
  • Monitored and reported suspicious activity to security officer to avoid theft.
  • Built rapport with new and existing customers to boost client retention.
  • Provided coverage during peak times to manage customer flow effectively.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Stayed updated on current promotions and new products to provide accurate information to customers.
  • Helped in the setup of special events and promotional activities within the store.

Receptionist

Mirage beauty
Chesterfield, Derbyshire
08.2021 - 01.2022
  • Acted as first point of contact for wide range of personnel.
  • Managed high volume of incoming calls from multi-line telephone system and documented messages.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Represented company and promoted brand with exceptional service and presentation.
  • Embodied company values through friendly and reliable customer service.
  • Delivered front of house duties with warm and professional manner.
  • Maintained reception area stock of important forms and brochures.
  • Took and communicated messages to minimise interruptions to staff workflows.
  • Consistently arrived at work on time and ready to start immediately.

Education

GCSEs -

Springwell Community College
Chesterfield, Derbyshire
09.2016 - 06.2021

NVQ Level 2 - Nail Services

Chesterfield College
Chesterfield
01.2024 - 06.2024

Skills

  • Outstanding numeracy skills
  • Exceptional customer service skills
  • Superior time management skills
  • Analytical problem-solving skills
  • Strong IT skills
  • Strong attention to detail
  • Team Working ability
  • Organisation skills
  • Clear communication skills
  • Active listening skills
  • Creativity skills

Timeline

Apprentice Travel advisor

TUI
09.2024 - Current

Sales assistant

River Island
03.2024 - 09.2024

NVQ Level 2 - Nail Services

Chesterfield College
01.2024 - 06.2024

Team member

Next Retail
09.2023 - 01.2024

Retail assistant

Primark
03.2022 - 08.2023

Receptionist

Mirage beauty
08.2021 - 01.2022

GCSEs -

Springwell Community College
09.2016 - 06.2021

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Leeah Burgin