Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic
Lee Wilson

Lee Wilson

Bracknell,Berkshire

Summary

Accomplished professional with extensive expertise in training staff members, business intelligence tools, and lead generation. Demonstrating proficiency in client database management, performance metrics evaluation, and bespoke service delivery. Adept at providing competitor insight and account coordination with a strong emphasis on multicultural sensibility and empathic communication. Proven track record in process improvement, sales acumen, and digital advertising understanding. Bilingual capabilities enhance project administration and business reporting skills. Committed to customer retention through assertiveness and effective time management.

Driven professional with a quality for building strong client relationships and problem-solving. Proficient in communication and project management, ensuring seamless client interactions and satisfaction. Committed to driving client success and fostering long-term partnerships.



Overview

25
25
years of professional experience
14
14
years of post-secondary education
1
1
Certification

Work History

Client services executive

Sedgwick Brand Protection
Reading , Berkshire
03.2013 - 03.2025
  • Increased client satisfaction by promptly addressing and resolving service issues.
  • Identified potential upselling opportunities whilst providing routine client services.
  • Implemented effective strategies to enhance customer experience.
  • Provided comprehensive training sessions to junior staff members, boosting overall team performance levels.
  • Developed strong relationships to foster client loyalty.
  • Conducted regular follow-ups with clients, reinforcing positive relations and trust-building efforts.
  • Enhanced company reputation with exceptional client service provision.
  • Managed multiple accounts, ensuring high levels of client satisfaction.
  • Contributed significantly towards key strategic planning meetings, offering valuable insights from a customer-service standpoint.
  • Kia Motors UK - Outbound Marketing Campaign.
  • Harley Davidson Customer Services UK & Outbound Marketing Campaigns.
  • ABS – Automotive Booking Services (Vauxhall Dealership Network).
  • Vauxhall & Opel fulfilment.
  • Vauxhall Marketing Support (Service Club & Lifetime Warranty).
  • Call Centre Support – Onboarding & Offboarding Campaign agents.
  • Call Centre Agent Support – Any agent IT issues, creating IT tickets and follow-ups.
  • Account Manager Support.


Inside sales representative

Thyssenkrupp
Camberley, Surrey
01.2012 - 11.2012
  • Facilitated cohesive teamwork, and improved workplace morale.
  • Participated in product training sessions regularly, improved product knowledge and selling skills.
  • Processed orders accurately for customer satisfaction.
  • Documented all sales activity in CRM software for easy tracking and future reference.
  • Utilised product knowledge to provide efficient customer service.
  • Handled objections professionally, and retained valuable customers.
  • Provided detailed product information to prospective customers, increased conversion rates.
  • Ensured adherence to company policies whilst dealing with customers.

International Sales Support Executive

Financial Times
London, London
05.2000 - 08.2010
  • Coordinated closely with the sales team, ensuring streamlined operations.
  • Arranged travel itineraries for field staff enabling seamless execution of tasks.
  • Resolved customer complaints promptly thereby improving overall client experience.
  • Streamlined procedures and policies to enhance efficiency within the organisation.
  • Managed the entire sales cycle from initial contact until closure, securing a consistent revenue stream.
  • Generated positive customer feedback for swift problem resolution.
  • Tracked sales orders to confirm timely delivery, ensuring customer satisfaction.
  • Provided detailed product information to potential clients, influencing purchasing decisions.
  • Maintained comprehensive product knowledge, enhancing sales performance.

Education

Higher National Diploma - Business Studies

Solent University
Southampton
09.1994 - 05.1997

NVQ Level 3 - Business Studies

Reading College
Reading
09.1992 - 05.1994

NVQ Level 1 - Computer Programming

Bracknell College
Bracknell
09.1991 - 04.1992

GCSEs -

Easthampstead Park
Bracknell, Bracknell Forest
09.1982 - 05.1991

Skills


  • Lead generation expertise
  • Performance metrics evaluation
  • Bespoke service delivery
  • Competitor insight
  • Empathic communication
  • Process improvement capabilities
  • Sales acumen
  • Project administration
  • Business reporting
  • Customer retention
  • Assertiveness
  • Effective time management
  • Training and mentoring staff
  • Flexible

Affiliations

  • Football, Rugby, Cricket, Karate, Music (Guitar, Percussion), Films, Travel
  • Record Vinyl Collecting

Languages

German
Elementary
Dutch
Elementary

Certification

Windows: Word, Excel, Powerpoint (Pearson Learning), Time management (Thales), Presenting for Success (Pearson Learning), Interactive creativity (Kaliko), Selling skills (Kaliko), Sales Negotiation (Kaliko), Consultative Selling (Kaliko), Project Management (Pearson Learning), Resilience for Life (Pearson Learning), Anti Trust Law (Thyssenkrupp), Anti Corruption (Thyssenkrupp), SixSigma – yellow belt (Sedgwick)

References

References available upon request.

Timeline

Client services executive

Sedgwick Brand Protection
03.2013 - 03.2025

Inside sales representative

Thyssenkrupp
01.2012 - 11.2012

International Sales Support Executive

Financial Times
05.2000 - 08.2010

Higher National Diploma - Business Studies

Solent University
09.1994 - 05.1997

NVQ Level 3 - Business Studies

Reading College
09.1992 - 05.1994

NVQ Level 1 - Computer Programming

Bracknell College
09.1991 - 04.1992

GCSEs -

Easthampstead Park
09.1982 - 05.1991

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Lee Wilson