Lee Whitham
Hull,East Yorkshire
Summary
Dependable Sales Assistant offering outstanding levels of service through helpful, effective communication. Bringing a can-do attitude to all tasks, ensuring jobs are completed accurately and efficiently for continued customer and management satisfaction.
Energetic sales assistant with over 10 years of experience in retail. Maximises sales by offering exceptional customer service by helping others, handling disputes and providing full knowledge of Mens and Home.. Dedicated to delivering positive shopping experience for customers.
Overview
13
13
years of professional experience
Work history
Sales Assistant
Next plc
Hull, East Yorkshire
09 2013 - Current
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, card and mobile payments using POS systems.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Worked energetically to maintain efficient operations during peak trading hours.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Received and processed product returns.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Updated product labelling and pricing to reflect discounts and offers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Adhered to company procedures and guidelines to maintain compliance.
- Informed customers regarding promos and warranty services to increase sales.
- Maintained knowledge of products and features to provide recommendations to customers.
- Processed returned or exchanged items and provided refunds to customers.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
Volunteer Shop Assistant
Banardoes
Hull, East Yorkshire
2012.04 - 2013.09
- Sorted, prepared and categorised [Number] donated items per shift, exceeding store targets.
- Created eye-catching, stylish merchandise displays, contributing to improved sales revenue growth.
- Promoted public understanding of brand activity through ongoing promotion of services and events.
- Ensured immaculate appearance of shop displays through regular dusting and cleaning.
- Used EPOS systems to process sales transactions, exchanges and refunds with accuracy.
- Guaranteed safe working environments by following health, safety and social distancing measures.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Skills
- Stock merchandising
- Visual merchandising
- Enthusiastic communicator
- Merchandising proficiency
- Excellent timekeeping
- Customer assistance
- Money handling
- Customer service oriented
- Self-motivated
- Confident communicator
- Product promotions
- Results-orientated
- Upselling expertise
- Thorough stock replenishment
- Outstanding customer service
- Outgoing and enthusiastic
Accomplishments
- Upsold additional products, increasing monthly revenue 20%
Additional Information
Person in charge course completed
Timeline
Volunteer Shop Assistant
Banardoes
2012.04 - 2013.09
Sales Assistant
Next plc
09 2013 - Current