Lee Turner

In my current role, I oversee the South-East of England, including London. I am a member of a dynamic team, known as a POD, which comprises a Key Account Manager, two Inside Sales professionals (one based in the UK and another in India), and a dedicated Customer Service representative. Our collective mission is to strategically expand the territory across all product lines.

• Effective CRM Management: I strategically utilize our Customer Relationship Management (CRM) system to enhance customer interaction and ensure visibility of sales activities and pipeline progress.
• Primary Customer Contact: As the primary point of contact for customers within our territory, I foster strong relationships and address their needs promptly.
• Customer Retention and Portfolio Growth: While maintaining existing clients, I collaborate with them to optimize portfolio adoption, ensuring mutual success.
• Proactive Prospecting and Cross-Selling: I actively seek new opportunities and cross-sell relevant solutions to maximize revenue potential.
• Phone Activity Metrics: Given my role in inside sales, my voice is my primary tool. I consistently make 30 calls per week, a key performance indicator.

2024 Targets:

• Annual Revenue Goal: £3 million
• First Quarter Revenue Target Achieved: £850,000

Dedicated to ensuring exceptional customer service, I supply a diverse portfolio of 84,000 products to key stakeholders, including the NHS supply chain, managed services companies, laboratory managers, and purchasing managers. My commitment to excellence has consistently resulted in surpassing annual turnover and gross profit targets, fostering steady growth and stability within my territory. In the fiscal year 2022/23, our turnover reached 1.4 million, accompanied by a robust margin of 30-35%.

Key Accomplishments:

• Conducted face-to-face meetings and virtual sessions via platforms like Zoom and Teams.
• Facilitated monthly and quarterly open discussion-style sales meetings with all directors.
• Managed a database of 200+ active clients, covering the southern region, including London.
• Proactively engaged with non-spending or dormant customers, investigating their needs, establishing contracts, and providing tailored solutions.

Collaborated with renowned cinema chains such as Everyman, Curzon, and Empire Cinemas, regularly engaging in extensive travel and networking, fostering connections with industry professionals.

• Project Management: Led the creation of remarkable cinema seating projects.
• Efficient Handover: Ensured concise and seamless handovers to our production department.
• Site Progress Oversight: Conducted regular progress meetings at project sites to maintain schedule adherence.
• Stakeholder Relationships: Cultivated strong relationships with architects, interior designers, and clients.
• Trusted Advisor Role: Acted as a reliable advisor, communicating clearly and proactively, both internally & externally
• Methodical and Innovative Thinking: Employed both methodical and outside-the-box approaches.
• Can-Do Attitude: Demonstrated a proactive and solution-oriented mindset, to get the project completed on time, and on budget

Professional Experience in Ultra-High-End Residential Sector:

• Role Overview: As part of our team, I specialized in delivering exceptional automated homes for discerning clients.
• Client Engagement: My responsibilities included meeting with clients and their appointed teams to discuss specific shading and interior requirements. I provided expert advice, aided in design considerations, and prepared accurate quotations and payment schedules. I then oversaw the project from inception to successful delivery.
• Sales Pipeline Management: Additionally, I managed our department’s sales pipelines using Salesforce. This enabled effective forecasting and resource planning for our labor and engineering teams. I maintained direct communication with our sales director, providing regular progress updates.
• Performance Metrics: All my activities were guided by Key Performance Indicators (KPIs), which underwent monthly review.
• Department Growth: During my tenure at Ideaworks, I played a pivotal role in growing the department’s annual turnover from £300,000 to an impressive £1.1 million. Our projects consistently achieved healthy average profit margins of 35%