GERALDINE THOMSON

• Developed strategic sales plans to enhance regional market presence.
• Fostered strong relationships with key clients to ensure long-term loyalty.
• Analysed sales data to drive informed decision-making and improve performance.
• Monitored competitor activities to adjust tactics and maintain competitive edge.
• To strengthen customer relations, provided post-sale support as needed.
• Grew annual revenue by 28% with targeted sales

• Interfaced with customers, determined needs, provided recommendations and up-sold services.
• Planned and developed strategies to increase sales territory positioning, exceeding company targets.
• Analysed sales to identify top-performing products.
• Identified and qualified new sales prospects to continually meet targets.
• Provided trustworthy feedback and after-sales support to maximise customer lifetime value.
• Carried out sales visits to current and prospective customers.
• Collected customer and market feedback and reported information to company leadership.

• Work with Retail Customers and Merchants selling our range of doors and cabinets.
• Update displays with ongoing products.
• Work with the Merchants to have stock in situ to enable quick buying for the Trade.
• Increased year-on-year sales by 76%, implementing strategic business growth.
• Collected customer and market feedback and reported information to company leadership.
• Achieved exceptional client satisfaction feedback and ratings.
• Tracked and evaluated weekly sales figures, analysed reports for targeted action planning.
• Analysed sales to identify top-performing products.

Work with Retail Cusotmers, face to face, over the telephone and via website enquiries.

Making Surveyor Appointments.

Organizing fitting with both the customer and fitters.

Dealing with Payments.

Greeting customers entering the showroom to ascertain what each customer wants or needs.

Describe products to customers and accurately explain details and care of merchandise.

Earned management trust by serving as a key holder, responsibly opening and closing shop.

Politely assisting customers in person and on the telephone.

Ask open-ended questions to assess customer needs.

Learn, reference and apply product knowledge information.

Work with Retail Showrooms and Kitchen Cabinet Manufacturers

Selling a range of Kitchen Doors

Negotiated Prices and Terms

Updated and Generated Displays

Increased sales volume by adding 59 new accounts to the territory

Covering Scotland

• Work with Retail Customers, face to face, over thetelephoneand via website enquiries.
• Making surveyor appointments.
• Organizing fitting with both the customer and the fitters.
• Dealing with Payments.
• Greeting customers entering the showroom to ascertain what each customer wants or needs
• Describe product to customers and accurately explain details and care of merchandise.
• Earned management trust by serving as key holder, responsibly opening and closing shop.
• Politely assisting customers in person and on the telephone.
• Ask open-ended questions to assess customer needs.
• Learn, reference and apply product knowledge information.

• Work with Retail Showrooms and both National and Independent Merchants.
• Sell and Develop our range of Bathrooms and some Kitchen Products.
• Update Displays with ongoing Product.
• Generate new business and grow existing business.
• Managed a portfolio of 350accounts totalling £2.5M per annumin sales.
• Negotiated prices, terms of sales and service agreements.
• Quoted prices, credit terms and other bid specifications.
• Produced monthly reports using advanced Excel spreadsheet functions.

• Work with National and Independent Merchants, Retail Showrooms and Distribution, also Contractors and Specifiers.
• Selling a range of Bathroom Products.
• Showers, Shower Trays and Enclosures and Shower Accessories.
• Promote Products through monthly promotions and gaining Display commitments.
• Generate New business and also grow existing business.
• Covering Scotland and North East of England.
• Increased sales volume by adding 32accounts in the territory.
• Negotiated prices, terms of sale and service agreements.
• Consistently exceeded monthly sales quotas by more than8% by pursuing leads and expanding the prospect list.
• Contacted regular and prospective customers to explain product features and solicit orders.
• Produced monthly reports using advanced Excel spreadsheet functions.

• Sell and Develop Seats, Waste Fittings, Cisterns, Frames and Drainage Systems Work mainly with Merchants but also, Contractors and Specifiers Gain new business Grow existing business Update on new products and promotions.
• Covering Scotland and North East England.
• Also Covered Ireland for 12 months.
• Achieved sales person of the year for 2011 and 2012
• Negotiated prices, terms of sales and service agreements.
• Evaluated current service needs and product satisfaction levels with established customers.
• Exceeded quarterly goals by 48%
• Produced monthly reports using advanced Excel spreadsheet functions.

• Sell and Develop Mira Showers, Trays and Enclosure.
• Work mainly with Merchants but also, Independent Showrooms and Installers.
• Drive Growth through new business and Defend Core business.
• Update on new products and promotions.
• Covering West of Scotland, taking in the Highlands and Islands.
• Produced monthly reports using advanced Excel Spreadsheet functions.
• Identified process inefficiencies through gap analysis.
• Developed new business opportunities by effectively communicating product lines. Gaining an extra £48k per month.

• Sell and Develop Kitchens and Bathrooms to the Retail Trade.
• Generate New Business.
• Update All Customers with current ongoing promotions.
• Continually updating Display base with ongoing product.
• Closed an average 60sales calls each quarter.
• Promptly resolved all customer requests, questions and complaints.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Documented all customer enquiries and comments thoroughly and quickly.
• Responded to all customer enquiries thoroughly and professionally.

• Dealing with both Trade and Retail Customer in busy Bathroom Showroom.
• Ensuring all Customers dealt with in a professional manner Advising on Customers needs.
• Planning and Designing Bathrooms.
• Ordering Stock for Customer orders.
• Ensuring deliveries are met on time.
• Assigned employees to specific duties to best meet the needs of the showroom.
• Instructed staff on appropriately handling difficult and complicated sales.

• This position started as Showroom Assistant but was promoted after six months Dealing with Both Trade and Retail in a busy Kitchen and Bathroom Showroom Ensuring all Stock is available on time for the Customer Advising on Customers needs Keeping Showroom up to date and neat and tidy All General Office Duties Meeting Monthly Targets In the last year I then proceeded to the Kitchen Department working with Contract Kitchens.

• SALES/CUSTOMER SERVICE Dealing with Customers mainly via the telephone in Scotland and Northern Ireland Ensuring all Customers Needs are fulfilled Calling Customers with regard to Promotional Product Cold Calling on Prospective Accounts via Yellow Pages General Office Duties.

• Working in a busy Office within a Paint Manufacturers.
• Ensuring all Customers orders are processed correctly due to colouring.
• Ensuring all deliveries are met on time.
• General Office Duties.