Lee Stroud
Halesowen,West Midlands
Summary
A highly accomplished Insurance Fraud Investigator and Team Leader with experience across Bodily Injury, Credit Hire and Commercial Claims. Proven track record in managing high-value caseloads and leading teams of 10+ to exceed compliance and performance standards.
Recognised for implementing diversity initiatives and driving continuous improvement projects.
Overview
37
37
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Insurance Fraud Investigator/Team leader
Direct Line Group
Birmingham
01.2001 - 02.2026
- Managed a specialised caseload of Credit Hire Counter Fraud Investigations.
- Led a team of 10, addressing HR issues and recruitment processes.
- Contributed significantly towards reducing financial loss within the business through diligent investigations.
- Identified fraudulent activity by analysing insurance claims and policyholder information.
- Utilised advanced technology for data analysis, enhancing detection capabilities.
- Developed comprehensive case files for court proceedings using meticulous record keeping practices.
- Conducted technical audits while promoting staff development initiatives.
- Mitigated potential losses by promptly identifying suspicious claim patterns.
Insurance Fraud Investigator/Bodily Injury Claims Handler
Direct Line Group
Birmingham
01.2001 - 02.2026
- Managed extensive caseload as Credit Hire Counter Fraud Investigator since 2017.
Engaged relevant parties through telephone and formal correspondence.
Conducted compliance audits, resolving complaints and managing referrals effectively.
Initiated continuous improvement procedures to enhance performance metrics.
Commercial Claims Handler
McLarens Loss Adjusters
Birmingham
08.1997 - 01.2001
- Negotiated favourable settlements for policyholders in contentious cases.
- Handled property claims for key stakeholders, capped at £100,000 under delegated authority.
- Established a new team utilising Mclaren's builder's network for commercial claims.
- Assisted in leading team focus on private household claims.
- Trained new starters on commercial policy wordings and general exclusions.
- Provided comprehensive training to junior staff, enhancing team performance.
- Developed guides and collected contact information from insurers and builders.
- Coordinated tasks within the team to facilitate smooth workflow.
Accident Management Account Handler
Swan National
Birmingham
08.1996 - 08.1997
- Administered insurance claims for HSBC Company Cars, ensuring compliance with regulations.
Liaised with insurance firms, third parties, and company car drivers to facilitate claims processing.
Produced monthly cost and trend reports for HSBC bank, analysing claims data effectively.
Assisted in ordering new vehicles for bank staff as required.
Claims Handler
General Accident
Birmingham
09.1988 - 08.1996
- Managed claims for Personal and Commercial Lines from intimation to settlement.
Processed Household, Personal Accident, Sickness, Travel, Private Motor, and Commercial Motor Fleet claims.
Handled Commercial Motor Trade, Fire, Public Liability, Employers Liability, Combined, and Business Packages.
Conducted theft investigations and completed Locus reports.
Executed recovery visits to third parties to secure claims.
Education
O' level -
Four Dwellings
Birmingham 09.1980 - 07.1985
O' Level -
St.Philips 6th Form
Birmingham 01.1986 - 01.1987
Skills
- Customer-facing expertise
- Effective verbal and written communication
- IT literacy in Microsoft Office Suite and Excel
- Ability to perform under pressure
- Negotiation mastery
- Record keeping
- Data Analysis
- Stakeholder communication
- Knowledge of regulatory standards
- Case management
- Time management
- Anti-Fraud strategies
- Understanding of insurance laws
Certification
Part City & Guilds in Manual & Computerised Payroll/Accounts.
References
Available on request
Interests
Outside of work I have managed children’s football teams for Perrywoods United in Halesowen for both under 13’s and under 14’s. This has involved much of my spare time in organising fixtures, players, referees and pitches. With communication key to this and in nurturing and advising the young players. I have also spent a lot of time with my youngest Son and the disability swimming team that he is a member of, helping with Gala’s, organising transport, equipment and fund raising.
Accomplishments
Won a directors award for involvement in a continuous improvement project, nominated for a chief executive award in 2016 and also shortlisted for Bodily Injury Handler of the year for 2016. Work Out Award Winner for RBS Insurance for work in ‘Lean Processes'. Also received a Chief Executive award nomination for my charity work and involvement with the diversity strand of Direct Line Group. During my time within the Credit Hire Counter Fraud department I have achieved significant savings and benefit for the company.
Timeline
Insurance Fraud Investigator/Team leader
Direct Line Group
01.2001 - 02.2026
Insurance Fraud Investigator/Bodily Injury Claims Handler
Direct Line Group
01.2001 - 02.2026
Commercial Claims Handler
McLarens Loss Adjusters
08.1997 - 01.2001
Accident Management Account Handler
Swan National
08.1996 - 08.1997
Claims Handler
General Accident
09.1988 - 08.1996
O' Level -
St.Philips 6th Form
01.1986 - 01.1987
O' level -
Four Dwellings
09.1980 - 07.1985