Summary
Overview
Work history
Skills
Affiliations
Timeline
Generic

Lee Strachan

Thornaby,Durham

Summary

Hardworking Trade Counter Salesperson with knack for building strong customer relationships. Known for upselling products and boosting sales in fast-paced environment. Skilled in stock management and providing top-notch customer service, leading to increased customer satisfaction and repeat business.

Overview

18
18
years of professional experience

Work history

Trade counter salesperson/Warehouse

Howdens
Stockton, Durham
09.2024 - Current
  • Helped maintain a clean and organised workspace for efficient functioning.
  • Handled customer queries and complaints to achieve resolution and satisfaction.
  • Processed customer orders, ensuring timely delivery and satisfaction.
  • Managed cash transactions to ensure accuracy and accountability.
  • Improved customer relations by providing excellent service at trade counter.
  • Tracked stock levels accurately, preventing overstocking or understocking issues.
  • Supported colleagues during busy periods, fostering teamwork and efficiency.
  • Utilised knowledge of products to suggest suitable purchases for customers' needs.
  • Increased repeat business through building strong relationships with customers.

Assistant manager

Howdens
Stockton, Durham
09.2019 - Current
  • Implemented promotional strategies for increased footfall during holiday seasons.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Provided support to manager during audits, ensuring accurate reports.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Assisted in recruitment process to build an effective workforce.
  • Handled stock control duties diligently preventing overstocking or shortages.

Trade counter salesperson/Warehouse

Howdens
Stockton, Durham
08.2014 - Current
  • Helped maintain a clean and organised workspace for efficient functioning.
  • Handled customer queries and complaints to achieve resolution and satisfaction.
  • Processed customer orders, ensuring timely delivery and satisfaction.
  • Managed cash transactions to ensure accuracy and accountability.
  • Improved customer relations by providing excellent service at trade counter.
  • Tracked stock levels accurately, preventing overstocking or understocking issues.
  • Supported colleagues during busy periods, fostering teamwork and efficiency.
  • Completed daily checklists to maintain warehouse cleanliness standards.
  • Checked incoming shipments, verifying accuracy against invoices or orders.
  • Kept warehouse clean, ensuring a safe working environment.
  • Organised warehouse layout for optimised space utilisation.
  • Unloaded deliveries, promptly sorting items into appropriate storage areas.
  • Picked and despatched high-volume orders accurately.
  • Completed work following safety rules for best working practices.
  • Stacked cardboard boxes and pallets securely, minimising risks of damage and injury.
  • Operated forklift and low level order picker with precision.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Operated material handling equipment to move large and heavy loads.

Warehouse supervisor

Magnet Trade
Stockton, Durham
06.2008 - 08.2014
  • Evaluated performance metrics to improve warehouse operations.
  • Streamlined operations with implementation of effective procedures.
  • Managed end-of-day clean-up operations, maintaining a tidy working environment.
  • Resolved operational issues promptly, minimising disruptions in workflow.
  • Improved stock control systems, resulting in reduced discrepancies during audits.
  • Improved warehouse layout to maximise storage space.
  • Operated forklifts and pallet jacks in alignment with safety protocols.

Skills


  • Warehouse equipment operations
  • Team Leadership
  • Customer Service
  • Product knowledge

Affiliations

  • Sport, Traveling, Movies, Gaming, Family Time.

Timeline

Trade counter salesperson/Warehouse

Howdens
09.2024 - Current

Assistant manager

Howdens
09.2019 - Current

Trade counter salesperson/Warehouse

Howdens
08.2014 - Current

Warehouse supervisor

Magnet Trade
06.2008 - 08.2014
Lee Strachan