Lee Strachan
Thornaby,Durham
Summary
Hardworking Trade Counter Salesperson with knack for building strong customer relationships. Known for upselling products and boosting sales in fast-paced environment. Skilled in stock management and providing top-notch customer service, leading to increased customer satisfaction and repeat business.
Overview
18
18
years of professional experience
Work history
Trade counter salesperson/Warehouse
Howdens
Stockton, Durham
09.2024 - Current
- Helped maintain a clean and organised workspace for efficient functioning.
- Handled customer queries and complaints to achieve resolution and satisfaction.
- Processed customer orders, ensuring timely delivery and satisfaction.
- Managed cash transactions to ensure accuracy and accountability.
- Improved customer relations by providing excellent service at trade counter.
- Tracked stock levels accurately, preventing overstocking or understocking issues.
- Supported colleagues during busy periods, fostering teamwork and efficiency.
- Utilised knowledge of products to suggest suitable purchases for customers' needs.
- Increased repeat business through building strong relationships with customers.
Assistant manager
Howdens
Stockton, Durham
09.2019 - Current
- Implemented promotional strategies for increased footfall during holiday seasons.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Managed daily operations to ensure smooth running of the shop floor.
- Provided support to manager during audits, ensuring accurate reports.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Handled customer complaints effectively, restoring trust in our brand.
- Assisted in recruitment process to build an effective workforce.
- Handled stock control duties diligently preventing overstocking or shortages.
Trade counter salesperson/Warehouse
Howdens
Stockton, Durham
08.2014 - Current
- Helped maintain a clean and organised workspace for efficient functioning.
- Handled customer queries and complaints to achieve resolution and satisfaction.
- Processed customer orders, ensuring timely delivery and satisfaction.
- Managed cash transactions to ensure accuracy and accountability.
- Improved customer relations by providing excellent service at trade counter.
- Tracked stock levels accurately, preventing overstocking or understocking issues.
- Supported colleagues during busy periods, fostering teamwork and efficiency.
- Completed daily checklists to maintain warehouse cleanliness standards.
- Checked incoming shipments, verifying accuracy against invoices or orders.
- Kept warehouse clean, ensuring a safe working environment.
- Organised warehouse layout for optimised space utilisation.
- Unloaded deliveries, promptly sorting items into appropriate storage areas.
- Picked and despatched high-volume orders accurately.
- Completed work following safety rules for best working practices.
- Stacked cardboard boxes and pallets securely, minimising risks of damage and injury.
- Operated forklift and low level order picker with precision.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Operated material handling equipment to move large and heavy loads.
Warehouse supervisor
Magnet Trade
Stockton, Durham
06.2008 - 08.2014
- Evaluated performance metrics to improve warehouse operations.
- Streamlined operations with implementation of effective procedures.
- Managed end-of-day clean-up operations, maintaining a tidy working environment.
- Resolved operational issues promptly, minimising disruptions in workflow.
- Improved stock control systems, resulting in reduced discrepancies during audits.
- Improved warehouse layout to maximise storage space.
- Operated forklifts and pallet jacks in alignment with safety protocols.
Skills
- Warehouse equipment operations
- Team Leadership
- Customer Service
- Product knowledge
Affiliations
- Sport, Traveling, Movies, Gaming, Family Time.
Timeline
Trade counter salesperson/Warehouse
Howdens
09.2024 - Current
Assistant manager
Howdens
09.2019 - Current
Trade counter salesperson/Warehouse
Howdens
08.2014 - Current
Warehouse supervisor
Magnet Trade
06.2008 - 08.2014