LEE SPENCER FORD
Poole
Summary
Accomplished professional with extensive expertise in warehouse operations, logistics, and leadership. Demonstrates proficiency in managing goods in/out, picking and packing, dispatch, and inventory management. Skilled in forklift operations with an RTITB license for counterbalance 3.5T, Bendi, and Flexi forklifts. Proven track record of leading a team of 12 FTCs through effective shift planning, training, and performance management. Adept at handling logistics tasks such as purchase orders, shipping/receiving, stock movement, and ensuring data integrity. Strong analytical skills in workforce planning, forecasting, real-time analysis, MI reporting, and budgeting up to £25M. Experienced in customer support with a focus on technical escalations and stakeholder management.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
1
1
Certification
21
21
years of professional experience
Work history
Team Leader – Picking & Packing
Sunseekers
2022.04 - 2026.01
- Managed team of 12 FTC for goods in/out operations
- Planned and delivered 3,500 daily picks while maintaining accuracy and SLA
- Oversaw returns of faulty goods and daily dispatch paperwork
- Conducted 1:1s and coached team on safety and productivity
- Operated Counterbalance 3.5T, Bendi & Flexi forklifts to move large industrial products
Forklift Operator / Warehouse Operative
CGM Plumbing & Gas-Safe
2020.09 - 2022.04
- Supported plumbing teams with goods in/out, picking and kitting for production
- Operated counterbalance forklift for warehouse stock movement and dispatch
- Completed manual handling and tracked orders with associated paperwork
- Maintained clean, safe, and compliant work areas
Warehouse Supervisor
Lush
Poole
2018.09 - 2020.09
- Supervised distribution of products to UK shops, Spas, and Hair Labs
- Managed purchase orders, deliveries, and picking/packing of customer orders
- Maintained financial paperwork, stock checks, and product data integrity
- Operated Bendi and Counterbalance forklifts for inter-site stock movement
- Resolved stock queries and ensured inventory accuracy
Advanced Resource & Planning Analyst
LV=
2015.09 - 2017.07
- Produced 5-year monthly resourcing plan influencing ~1000 FTE and £25M operational budget
- Built bespoke forecasting models using business metrics to drive GI resourcing requirements
- Monitored shrinkage vs plan and liaised with Finance, HR, Training, Recruitment
- Supported senior stakeholders with data analysis for recruitment and budget decisions
Real-Time Analyst Manager
Vitality
2014.06 - 2015.08
- Led team of 4 real-time analysts monitoring agent adherence and call volumes
- Reacted to fluctuations to restore service levels and managed call routing
- Provided daily MI and coordinated with WFM on coverage and scheduling
- Recommended process improvements to increase operational efficiency
Intraday Manager
Barclays
2012.09 - 2015.08
- Chaired daily performance meetings and managed visual wallboards for accuracy
- Produced daily MI: AHT, ANRT, calls per agent/team and weekly forecasting
- Managed 7-week staff rotas and approved holiday for telephony teams
- Supported team leaders and ensured SLA adherence
Customer Relationship Manager
Barclays
2012.06 - 2012.09
- Handled inbound/outbound calls and made final decisions on customer claims
- Scheduled breaks/lunches for 80-person telephony team
- Delivered daily analysis on call performance
European HTC Escalations Manager
WDS
2010.11 - 2012.06
- Managed escalations for high-value business customers with 24hr SLA decisions
- Hosted weekly conferences with HTC execs and reported on claims status
- Delivered training and reworked processes for support teams
- Project managed consolidation of multiple repair centres in Budapest
Technical Support Agent – Multiple Contracts
WDS
2009.11 - 2010.11
- Provided 1st/2nd line support for HTC, AT&T, Toshiba, Monilink, Sharp
- Trained new starters and improved contract SLAs and CSAT/DSAT scores
- Acted as technical escalation point for complex data problems
Restaurant & Kitchen Manager
Independent
2005.01 - 2009.01
- Ran daily restaurant operations, staff management, and inventory control
- Ensured health & safety compliance and cost control
Education
License - Holder
Ashdown Technology College
Skills
- Warehouse Operations: Goods In/Out, Picking & Packing, Dispatch, Stock Takes, Inventory Management
- Forklift Operations: Counterbalance 35T, Bendi, Flexi, Manual Handling, RTITB License
- Leadership: Team of 12 FTC, Shift Planning, 1:1s, Training, Performance Management
- Logistics: Purchase Orders, Shipping/Receiving, Stock Movement, Data Integrity
- Planning & Analysis: Workforce Planning, Forecasting, Real-Time Analysis, MI Reporting, Budgeting £25M
- Customer Support: Technical Escalations, Troubleshooting, Claims, Stakeholder Management
Certification
- Forklift License: Counterbalance 3.5 Tonne, Bendi, Flexi [RTITB]
- Manual Handling
REFERENCES
Available on request
Timeline
Team Leader – Picking & Packing
Sunseekers
2022.04 - 2026.01
Forklift Operator / Warehouse Operative
CGM Plumbing & Gas-Safe
2020.09 - 2022.04
Warehouse Supervisor
Lush
2018.09 - 2020.09
Advanced Resource & Planning Analyst
LV=
2015.09 - 2017.07
Real-Time Analyst Manager
Vitality
2014.06 - 2015.08
Intraday Manager
Barclays
2012.09 - 2015.08
Customer Relationship Manager
Barclays
2012.06 - 2012.09
European HTC Escalations Manager
WDS
2010.11 - 2012.06
Technical Support Agent – Multiple Contracts
WDS
2009.11 - 2010.11
Restaurant & Kitchen Manager
Independent
2005.01 - 2009.01
License - Holder
Ashdown Technology College