Lee Richards
Bridgend,Mid Glamorgan
Summary
Results-driven professional with a strong competitive nature, consistently engaging with customers and teams to exceed performance targets. Demonstrates a positive attitude and resilience in challenging environments, motivating self and others to achieve company standards within budget constraints. Creative problem-solver focused on coaching and encouraging sustained performance improvements. Excels under pressure, delivering exceptional results in high-stakes situations.
Overview
28
28
years of professional experience
Work history
Branch manager
Burdens, Wolseley
Cardiff
02.2020 - Current
- Enhanced branch profits by cultivating customer loyalty through exemplary service.
- Conducted interviews and hired top-tier talent, enriching organisational skill set.
- Focused on expanding branch customer base to drive revenue growth.
- Identified and resolved strategic issues affecting sales management and operations.
- Ensured compliance with standard operating procedures for efficient branch operations.
- Oversaw all facets of branch management, including sales targets and policy adherence.
- Analysed financial statements for insights presented to senior management.
- Facilitated regular branch meetings to align team goals and objectives.
Branch manager
Fusion Utilities
Avonmouth
09.2012 - 02.2020
- Of a loss making Branch, within the first 12 months, I successfully turned the branch around into a profit making business
- Responsible for driving sales whilst delivering all other KPI'S
- Managing and motivating a team of 16 to ensure they deliver and surpass their own individual targets
- Technical support for the team
- Stock Management
- Ensuring company policies are adhered to within branch
- delivering optimum levels of customer support at all times
- Training and development of my team
- Lead Managemnt
- Sales negotiation
- Health and safety
- Recruitment
- Account development
- Sourcing new trading and growing down traders
Business development manager
Drain Center, Wolseley
South England and Wales
08.2007 - 08.2012
- Collaborated with stakeholders to align business goals and objectives.
- Streamlined processes to improve overall efficiency.
- Executed successful product launches, driving market penetration.
- Negotiated contracts with vendors to secure best possible terms.
- Delivered excellent customer service by addressing queries promptly and effectively.
- Assessed competitor activities for strategic positioning.
- Led cross-functional teams to deliver complex projects on time and budget.
Branch Manager
Drain Center, Wolseley
Avonmouth, Bristol
02.2002 - 08.2007
- Resolved customer complaints swiftly, maintaining company's reputation.
- Reviewed and analysed sales data to identify growth opportunities.
- Ensured branch met all regulatory requirements for safe operation.
- Managed daily operations to ensure smooth running of the branch.
- Provided excellent customer service, securing client loyalty.
- Ensured compliance with company policies, maintaining ethical standards.
Sales representative
Capper Plastics
Bridgend, County Borough of Bridgend
02.2001 - 02.2002
- Maintained thorough records of all sales activities to ensure transparency.
- Streamlined order processing system for faster delivery times.
- Conducted market analysis to anticipate future trends and adjust strategies accordingly.
- Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
Customer sales advisor
Capper Plastics
Bridgend
02.1997 - 02.2001
- Resolved disputes diplomatically with a calm and composed demeanour.
- Collaborated with team members on promotional events yielding higher footfall in the retail outlet.
- Advised customers on suitable products to meet their needs.
- Conducted regular stock checks ensuring availability of popular items at all times.
- Achieved high sales targets with outstanding product knowledge.
- Developed strong relationships with customers by understanding their specific requirements.
- Handled customer complaints for swift resolution.
Education
NVQ Level 2 - Business and Finance
Duffryn Comprehensive School
Port Talbot, Neath Port TalbotSkills
- Technical proficiency
- Customer relationship management systems, customer awareness
- Regulatory compliance knowledge
- Business development
- verbal/written communication
- people-orientated
- Excellent time mangement
- Business development expertise
- Engaging leadership style
Timeline
Branch manager
Burdens, Wolseley
02.2020 - Current
Branch manager
Fusion Utilities
09.2012 - 02.2020
Business development manager
Drain Center, Wolseley
08.2007 - 08.2012
Branch Manager
Drain Center, Wolseley
02.2002 - 08.2007
Sales representative
Capper Plastics
02.2001 - 02.2002
Customer sales advisor
Capper Plastics
02.1997 - 02.2001
NVQ Level 2 - Business and Finance
Duffryn Comprehensive School
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