Summary
Overview
Work history
Education
Skills
Timeline
Generic

Lee Richards

Bridgend,Mid Glamorgan

Summary

Results-driven professional with a strong competitive nature, consistently engaging with customers and teams to exceed performance targets. Demonstrates a positive attitude and resilience in challenging environments, motivating self and others to achieve company standards within budget constraints. Creative problem-solver focused on coaching and encouraging sustained performance improvements. Excels under pressure, delivering exceptional results in high-stakes situations.

Overview

28
28
years of professional experience

Work history

Branch manager

Burdens, Wolseley
Cardiff
02.2020 - Current
  • Enhanced branch profits by cultivating customer loyalty through exemplary service.
  • Conducted interviews and hired top-tier talent, enriching organisational skill set.
  • Focused on expanding branch customer base to drive revenue growth.
  • Identified and resolved strategic issues affecting sales management and operations.
  • Ensured compliance with standard operating procedures for efficient branch operations.
  • Oversaw all facets of branch management, including sales targets and policy adherence.
  • Analysed financial statements for insights presented to senior management.
  • Facilitated regular branch meetings to align team goals and objectives.

Branch manager

Fusion Utilities
Avonmouth
09.2012 - 02.2020
  • Of a loss making Branch, within the first 12 months, I successfully turned the branch around into a profit making business
  • Responsible for driving sales whilst delivering all other KPI'S
  • Managing and motivating a team of 16 to ensure they deliver and surpass their own individual targets
  • Technical support for the team
  • Stock Management
  • Ensuring company policies are adhered to within branch
  • delivering optimum levels of customer support at all times
  • Training and development of my team
  • Lead Managemnt
  • Sales negotiation
  • Health and safety
  • Recruitment
  • Account development
  • Sourcing new trading and growing down traders

Business development manager

Drain Center, Wolseley
South England and Wales
08.2007 - 08.2012
  • Collaborated with stakeholders to align business goals and objectives.
  • Streamlined processes to improve overall efficiency.
  • Executed successful product launches, driving market penetration.
  • Negotiated contracts with vendors to secure best possible terms.
  • Delivered excellent customer service by addressing queries promptly and effectively.
  • Assessed competitor activities for strategic positioning.
  • Led cross-functional teams to deliver complex projects on time and budget.

Branch Manager

Drain Center, Wolseley
Avonmouth, Bristol
02.2002 - 08.2007
  • Resolved customer complaints swiftly, maintaining company's reputation.
  • Reviewed and analysed sales data to identify growth opportunities.
  • Ensured branch met all regulatory requirements for safe operation.
  • Managed daily operations to ensure smooth running of the branch.
  • Provided excellent customer service, securing client loyalty.
  • Ensured compliance with company policies, maintaining ethical standards.

Sales representative

Capper Plastics
Bridgend, County Borough of Bridgend
02.2001 - 02.2002
  • Maintained thorough records of all sales activities to ensure transparency.
  • Streamlined order processing system for faster delivery times.
  • Conducted market analysis to anticipate future trends and adjust strategies accordingly.
  • Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.

Customer sales advisor

Capper Plastics
Bridgend
02.1997 - 02.2001
  • Resolved disputes diplomatically with a calm and composed demeanour.
  • Collaborated with team members on promotional events yielding higher footfall in the retail outlet.
  • Advised customers on suitable products to meet their needs.
  • Conducted regular stock checks ensuring availability of popular items at all times.
  • Achieved high sales targets with outstanding product knowledge.
  • Developed strong relationships with customers by understanding their specific requirements.
  • Handled customer complaints for swift resolution.

Education

NVQ Level 2 - Business and Finance

Duffryn Comprehensive School
Port Talbot, Neath Port Talbot

Skills

  • Technical proficiency
  • Customer relationship management systems, customer awareness
  • Regulatory compliance knowledge
  • Business development
  • verbal/written communication
  • people-orientated
  • Excellent time mangement
  • Business development expertise
  • Engaging leadership style

Timeline

Branch manager

Burdens, Wolseley
02.2020 - Current

Branch manager

Fusion Utilities
09.2012 - 02.2020

Business development manager

Drain Center, Wolseley
08.2007 - 08.2012

Branch Manager

Drain Center, Wolseley
02.2002 - 08.2007

Sales representative

Capper Plastics
02.2001 - 02.2002

Customer sales advisor

Capper Plastics
02.1997 - 02.2001

NVQ Level 2 - Business and Finance

Duffryn Comprehensive School
Lee Richards