Results-driven professional with expertise in project management and delivery. Proven ability to implement agile methodologies, enhancing operational efficiency and continuous improvement. Strong leadership skills foster team motivation and a customer-oriented approach. Committed to achieving successful outcomes in all endeavours.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
Work history
Facilities Assistant
Bloomberg HQ
London
09.2025 - Current
Monitor the estates email inbox and helpdesk system, ensuring all requests and enquiries are responded
to promptly and professionally.
Liaised with contractors for larger scale maintenance or renovation projects.
Conduct regular building inspections, reporting or resolving any issues in a timely manner.
Undertake minor maintenance tasks in line with skills, experience, and organisational procedures.
Maintain and repair plant and equipment appropriate to level of competence and training.
Operate plant and equipment safely and correctly, following all relevant risk assessments and method statements.
Prepare rooms and spaces for examinations, meetings, and events as required.
Assemble furniture and perform minor furniture repairs in accordance with experience.
Manage the distribution of post and deliveries across the campus.
Monitor stock levels of consumable items throughout the buildings and arrange replenishment as necessary.
Provide cleaning support when required, including responding to spillages and urgent cleaning needs.
Liaise with external contractors on site, facilitating access and ensuring compliance with site procedures.
Support minor moves and the redistribution of furniture and equipment across both buildings.
Take responsibility for the opening and/or securing of buildings as required.
Pier Manager
Woods Quay
London
02.2023 - 08.2025
Responsible for managing and operating a new site along the River Thames. My primary focus is to ensure the site is prepared for viewings and events, that it is clean, and that all equipment is functional.
To be responsible for the overall Woods Quay site in terms of cleanliness, health and safety, security and minor maintenance issues.
To have full knowledge and control of the annual maintenance schedule reporting into the Chief Engineer and General Manager.
Carry out new starter inductions in terms of all procedures related to Woods Quay, opening and closing procedures and health and safety.
To control and train team members on all waste and recycling disposal.
General basic pier maintenance, cleanliness and jet washing of Woods Quay weekly, plus for ad-hoc events and showrounds where additional demand exists.
Developing and managing the system of receiving of contractors on site ensuring they are aware of health and safety guidelines liaising with the Marine Director, Chief Engineer, General Manager & Ops Manager.
General event assistance to include assisting the Bar Managers with stocking bar fridges and completing stock-in sheets for the Operations Team, supervising event de-rigs with event suppliers across the quay and fleet ensuring damage is reported and dealt with and assisting the FOH team with event set ups periodically.
Managing all goods in and goods out; receiving and checking FOH and BOH deliveries on site and ensuring the relevant departments are notified.
Seasonal and other stock item maintenance and recording - for example, crackers, xmas decorations, stationary, river maps, etc.
Enforced safety regulations to reduce workplace accidents.
Coordinated cross-departmental collaboration for improved workflow.
Logistics Supervisor
National Physical Laboratory
Teddington, Richmond upon Thames
11.2015 - 01.2023
Responsible for complete management of the warehouse, including distribution, specialised moves and operations. My primary focus is on customer service and ensuring we are delivering to our stakeholders and customers. I supervise and coordinate a team of 12 ensuring we are meeting the contracted SLAs. I take pride in developing the team to drive improvements and take ownership of continuous improvement whilst working in line with our values.
Manage KPIs in line with the business needs and report to Line Manager weekly.
Management of CAFM system to manage workload and assign work to operational team.
Develop team personnel to drive improvements and take ownership to find better ways of working.
Customer/Stakeholder Liaison on behalf of the department to ensure key relationships are maintained.
Maintain up-to-date inventories for the site such as furniture.
Gas Management and distribution, forklift operations and handling of hazardous waste.
Receive and sign all incoming post and goods, sort and distribute to the relevant departments.
Porterage and postage duties, utilizing mail management systems (Sendsuite and Insight computer software) from PDA's to Franking machines and X-ray machines.
Manage the forecourt and loading bay of the site.
Overseeing the International dispatch/imports.
Book transport, crate orders, liaise with agents, clients, airlines, shipping lines and other bodies within the industry.
Dispatch specialist scientific/hazardous equipment from NPL national sites to locations around the world.
Customer facing, arrange and communicate to the team via weekly meetings.
Maintain excellent Health & Safety standards.
Transport dangerous gases or chemicals to various locations in the building.
Identify and provide adequate training to the team to allow them to carry out their duties.
Recruit and onboard all new starters within the department.
To complete weekly/monthly reports within allocated deadlines.
Established successful and effective new team.
Implemented managed and trained personnel on new handheld system.
Creating and managing a new storage and archive system of equipment and documents at NPL.
Coordinated shipping schedules, ensuring on-time delivery of products.
Negotiated freight contracts for cost-effective transportation solutions.
Implemented staff training programmes to boost team performance and skills development.
Stationery/stock control manager
Addison Lee Limited
05.2014 - 03.2015
Progressed from facilities assistant through to stock control manager due to my ongoing dedication to delivering to the customer. I collaborated with all departments to ensure that requirements were met and outsourced to external stakeholders where required. Developing relationships and negotiations were a key part of my positions.
Managing stationery for whole department.
Ordering stock from various supplies.
Negotiating prices and contracts with suppliers.
Answering stationery request through email or phone call.
Deliver stationery that has been ordered by Addison Lee staff.
Sourcing building materials and tools for the maintenance department.
Facilities Assistant
Addison Lee Limited
01.2008 - 04.2014
Ensured efficient operation of facility services across Addison Lee Main HQ and seven smaller sites.
Coordinated office relocations and managed furniture arrangements.
Conducted building inspections to log faults and uphold health and safety standards.
Responded swiftly to reported faults, performing necessary repairs and maintenance.
Oversaw office builds and decorating projects to enhance workspace aesthetics.
Performed plumbing tasks to maintain operational functionality.
Liaised with contractors for extensive maintenance and renovation initiatives.
Addressed facility-related queries from staff, improving internal communication channels.
Maintained clean and safe environment by regularly inspecting facilities.
Assisted in fire drills and other emergency procedures, reinforcing company-wide understanding of safety protocols.
Education
GNVQ Advance - Business Studies
John Ruskin College
London
09.1998 - 06.2001
G.C.S.E - Maths, English, I.T, Business studies, Media Studies
Edenham High School
London
09.1993 - 06.1998
Skills
Site management
Team supervision
Equipment maintenance
Event coordination
Customer service
Contractor liaison
Staff training
Staff recruitment
Budget planning
Pest control measures
Equipment handling
TRAINING
Health & Safety training
Mental Health training
Suicide prevention training
First Aid training
SIA training
Course completed and passed in I.T. competence, including Databases, and Microsoft suite
Trained fork lift/reach truck driver
European Computer Driving License (E,C,D,L)
Experience in the food industry
HOBBIES AND INTEREST
Running,
Hiking,
Football,
Live Music
Timeline
Facilities Assistant
Bloomberg HQ
09.2025 - Current
Pier Manager
Woods Quay
02.2023 - 08.2025
Logistics Supervisor
National Physical Laboratory
11.2015 - 01.2023
Stationery/stock control manager
Addison Lee Limited
05.2014 - 03.2015
Facilities Assistant
Addison Lee Limited
01.2008 - 04.2014
GNVQ Advance - Business Studies
John Ruskin College
09.1998 - 06.2001
G.C.S.E - Maths, English, I.T, Business studies, Media Studies