Lee Patrun
Darlington,County Durham
Summary
Dedicated professional with extensive expertise in customer service, adept at assessing customer needs and building trust. Demonstrates a strong problem-solving mindset, emotional intelligence, and effective client communication skills. Known for patience and perseverance in resolving issues, aiming to enhance customer satisfaction and loyalty.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
2027
2027
years of professional experience
7
7
years of post-secondary education
Work history
Memorial Stonemason
Bambridge Brothers
Darlington, County Durham
2002.07 - Current
- Assisted clients with selection of memorial stones.
- Supported development of custom stonework designs to meet client needs.
- Ensured delivery of quality materials by liaising with suppliers.
- Completed installations of monuments with attention to detail.
- Collaborated with team on monument construction projects.
- Communicated effectively with clients to understand their requirements.
- Upheld quality craftsmanship to maintain company reputation.
Bar staff member
The Railway Institute
Darlington, County Durham
2022.08 - Current
- Processed cash transactions to ensure precise accounting.
- Supported training of new staff to enhance team efficiency.
- Resolved customer disputes effectively, safeguarding business reputation.
- Maintained cleanliness and sanitation of bar area to uphold hygiene standards.
- Assisted in organising special events at the bar.
- Restocked bar efficiently during peak periods.
- Verified identification to ensure legal compliance.
- Delivered excellent service to guarantee customer satisfaction.
- Served customers to promote a welcoming atmosphere.
- Rotated stock regularly to minimise waste from expired products.
Shift manager
Pizza Hut
Darlington, County Durham
2004.02 - 2006.11
- Streamlined operations by implementing efficient work procedures.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Trained staff on product knowledge, resulted in better customer interactions..
- Motivated employees towards achieving sales targets, increased overall store revenue..
- Managed inventory control, reduced wastage.
- Enforced compliance with food hygiene regulations, upheld high quality standards..
- Coordinated with team members for seamless shift transitions.
- Resolved customer complaints promptly to maintain high service standards.
- Delivered excellent customer service by overseeing staff training programmes.
- Improved team morale through effective communication and feedback practices.
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Trained new hires and set up mentoring relationships to drive team performance.
- Supervised activities of workers and enforced safety regulations.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
Waiter
Bannatyne Hotel
Darlington, County Durham
- Operated point of sale systems for accurate billing.
- Maintained professional appearance during shifts to support establishment image.
- Communicated customer feedback to management for ongoing improvements.
- Supported food preparation to ensure timely service delivery.
- Facilitated special dietary requests to improve customer dining experience.
- Organised table settings for enhanced dining experience.
- Coordinated with kitchen staff for efficient order delivery to customers.
- Conducted regular cleaning of restaurant area through sweeping and wiping.
Driver's mate
Mastercare Distributions
Darlington, County Durham
- Completed training in heavy lifting techniques; avoided potential injuries on the job.
- Checked goods against inventory lists for error-free dispatches.
- Responded promptly to sudden changes in routes or delivery schedules, minimised delays.
- Ensured safety during transit with careful handling of goods.
- Liaised with central base regarding any issues or disruptions for quick problem resolution.
- Maintained a clean and organised vehicle cabin to improve working environment.
- Assisted with loading and unloading for smoother deliveries.
Shift supervisor
Asda
Darlington, County Durham
- Ensured adherence to health and safety regulations; maintained safe workplace conditions.
- Carried out administrative tasks meticulously; kept accurate records of shift activities and incidents.
- Coordinated staff training for improved service delivery.
- Handled any emergencies or issues during shifts with professionalism and calmness.
- Fostered a positive work environment, resulting in increased employee morale.
- Resolved customer complaints promptly, leading to enhanced customer relations.
- Upheld company policies consistently, reinforcing a culture of compliance within the team.
- Conducted regular inventory checks; ensured consistent stock levels.
Education
GCSEs -
Ian Ramsey C of E school
Stockton-on-Tees 1990.09 - 1995.07
NVQ Level 2 - Hospitality And Catering
Kirby College
Middlesbrough 1995.09 - 1997.07
NVQ Level 3 - Hospitality and Management
Chartered Management Institute (CMI)
DarlingtonSkills
- Customer service expertise
- Problem-solving mindset
- Trust building
- Customer needs assessment
- Emotional intelligence
- Patience and perseverance
- Client communication
Personal Information
Availability: available to start immediately or at a time that suits your requirements, relocating to the Gloucestershire area
Timeline
Bar staff member
The Railway Institute
2022.08 - Current
Shift manager
Pizza Hut
2004.02 - 2006.11
Memorial Stonemason
Bambridge Brothers
2002.07 - Current
NVQ Level 2 - Hospitality And Catering
Kirby College
1995.09 - 1997.07
GCSEs -
Ian Ramsey C of E school
1990.09 - 1995.07
Waiter
Bannatyne Hotel
Driver's mate
Mastercare Distributions
Shift supervisor
Asda
NVQ Level 3 - Hospitality and Management
Chartered Management Institute (CMI)