Lee Owens
Weston super Mare,North Som
Summary
Highly motivated and diligent professional with exceptional communication skills, adept at conveying information clearly and fostering understanding. A collaborative team player known for maintaining a positive attitude, boosting team morale, and going the extra mile to support colleagues. Demonstrates strong organisational abilities, effectively prioritising tasks to meet deadlines while proactively identifying and resolving potential issues. Committed to delivering high-quality results through perseverance and meticulous attention to detail.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Desktop Investigator
Avon and Somerset Constabulary
Portishead, North Somerset
09.2016 - Current
- Demonstrated high integrity in handling sensitive information during investigations.
- Specialised in fraud detection, helping businesses mitigate financial risks.
- Applied critical thinking skills in analysing information for pattern identification.
- Helped to train new members of staff contributing to team skill improvement.
- Maintained confidentiality throughout the investigation process, respecting victim/witness/suspect privacy.
- Worked under pressure whilst maintaining attention to detail and accuracy.
- Enhanced communication skills by liaising with diverse clients and officials on a regular basis.
- Used advanced technological tools effectively to assist in digital investigations.
Senior Sales Account Manager
Lyreco
Telford, Shropshire
06.2012 - 09.2016
- Nurtured ongoing business relationships for long-term revenue generation.
- Developed key account relationships for increased customer loyalty.
- Identified potential leads, resulting in new business acquisition.
- Delivered comprehensive product knowledge to clients with thorough presentations.
- Ensured high customer satisfaction levels by resolving complaints swiftly and professionally.
- Arranged appointments with new and existing clients.
Sales Executive
Toshiba
Cardiff, Vale of Glamorgan
05.2008 - 06.2012
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Increased customer engagement by delivering high-quality product demonstrations.
- Maintained contact with customers throughout sales and pre-delivery process.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
Police Constable
Avon and Somerset Constabulary
Weston-super-Mare, North Somerset
04.2006 - 05.2008
- Executed arrest warrants for the apprehension of criminal offenders.
- Upheld law and order through proactive policing strategies.
- Educated members of the community about personal safety measures – reducing instances of petty crimes.
- Responded to emergency calls for improved public service.
- Made quick decisions during high-stress situations, minimising danger to the public and fellow officers.
Control Centre / Customer Service
Bristol Airport
Bristol, Bristol
02.2002 - 03.2006
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Education
GCSEs - Mathematics, English, Science, French, Design & Communication, Geography, History
Worle Comprehensive School
Weston-super-Mare, North Somerset 09.1987 - 07.1992
Skills
- Effective Communicator
- Works Well Within a Group
Conveys information clearly, listens actively and ensures understanding
- Hard Working
Very personable member of the team who will go the extra mile to help anyone Always has a positive attitude and motivation to keep the team morale high
Committed to completing tasks, carefully and thoroughly, to the best of their ability Keeps pushing through difficulties without giving up Effectively organises tasks and prioritises work to meet deadlines Proactively identifies problems before they become an issue
Affiliations
- Travelling
- Aviation
- Spending time with family
Timeline
Desktop Investigator
Avon and Somerset Constabulary
09.2016 - Current
Senior Sales Account Manager
Lyreco
06.2012 - 09.2016
Sales Executive
Toshiba
05.2008 - 06.2012
Police Constable
Avon and Somerset Constabulary
04.2006 - 05.2008
Control Centre / Customer Service
Bristol Airport
02.2002 - 03.2006
GCSEs - Mathematics, English, Science, French, Design & Communication, Geography, History
Worle Comprehensive School
09.1987 - 07.1992
Similar Profiles
Marc FlavellMarc Flavell
Deputy Secretary (Conduct and Performance Lead) at Avon and Somerset Police FederationDeputy Secretary (Conduct and Performance Lead) at Avon and Somerset Police Federation
SAILI HERNANDEZSAILI HERNANDEZ
Principal at Somerset Academy Bay and Somerset Academy KendallPrincipal at Somerset Academy Bay and Somerset Academy Kendall
REIGN VENICE ECHALASREIGN VENICE ECHALAS
Manager at Kai Island Grill Avon (Former Ekahi Grill Avon)Manager at Kai Island Grill Avon (Former Ekahi Grill Avon)