LEE NEAL
Darlaston,West Midlands
Summary
Accomplished professional with expertise in store operations management, focusing on opening and closing procedures, health and safety compliance, and cash handling. Proven leadership in staff scheduling, recruitment, and KPI management. Proficient in delivery coordination, inventory management, and customer service, with certifications in first aid and manual handling. Aiming for senior management roles to enhance operational efficiencies and team leadership.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work history
Duty manager
SmythsToys Superstores
Oldbury, Sandwell
2011.09 - 2026.02
- Ensured smooth daily operations by supporting management in a dynamic retail environment.
- Maintained compliance with health and safety requirements and internal controls.
- Secured premises against theft or damage, minimising losses effectively.
- Addressed customer complaints promptly, fostering a positive brand image.
- Developed significant product knowledge, offering expert customer advice.
- Managed stock control processes for precise inventory management.
- Conducted staff evaluations to boost morale and improve productivity.
- Recruited and trained new employees, exemplifying high store standards.
- Handled large volumes of cash securely, preventing loss or theft.
- Handled high-pressure situations calmly whilst serving a large number of customers during holiday season.
- Mastered use of company's POS system for efficient checkouts.
- Took part in regular training programmes to enhance knowledge base and skills set.
- Kept storage areas clean and organised, promoting a healthy working environment.
- Operated Counterbalance FLT within set safety parameters, minimising accidents at work site.
- Performed daily inspections of FLT to prevent breakdowns.
- Loaded and unloaded lorries in a timely manner for improving workflow.
- Used safe manual lifting techniques whilst transporting heavy goods.
- first aid trained, baby car seat fitter, bicycle mechanic.
- Highly flexible and Able to do any task or role within the store
Counter Assistant
ASDA
Walsall
2007.01 - 2009.01
- Optimised stock levels to ensure product availability.
- Processed card payments, enhancing transaction efficiency.
- Served customers promptly during peak hours, reducing waiting time.
- Assisted customers with product selection to improve shopping experience.
- Conducted daily refrigeration system checks to maintain optimal temperatures.
- Gathered knowledge about fish species to effectively address customer queries.
- Boosted sales through strategic product merchandising.
- Enhanced client relations by delivering exceptional customer service.
NVQ Level 2
ETHEL AUSTIN'S
Darlaston
2005.01 - 2006.01
- Executed daily duties with accuracy and efficiency.
- Acquired and applied new skills, enhancing productivity.
- Delivered tasks consistently within tight deadlines.
- Fostered a respectful and friendly atmosphere while assisting colleagues.
- Maintained cleanliness and organisation of the shop.
Education
Princes Trust 12 week Course - Communication Key Skills
Rathbone Training Centre
Walsall 2004.01 - 2006.01
City & Guilds Numeracy Level 2 - City & Guilds Literacy Level 2, NVQ Level 2 in Retail
Darlaston Comprehensive school
Darlaston 1998.01 - 2003.01
Skills
- Store operations management
- Opening and closing procedures
- Health and safety compliance
- Cash handling and lodgements
- Staff scheduling and systems
- KPI management
- Recruitment processes
- Delivery coordination
- Inventory management
- First aid certification
- Manual handling training
- Counterbalance forklift operation
- Customer service excellence
- Adaptability to new tasks
- Quick learning ability
- Reliability and efficiency
- Punctuality and attendance record
- Team leadership
INTERESTS
Reading, Games Consoles, Gym
Key Responsibilities
- Working on several food counters
- Setting up counters ready for store opening
- Serving customers with their purchases
- Working on tills and cash handling
- Serving hot and cold foods
- Ensuring the correct storage of foods
- Presentation of foods on counters
- Giving excellent customer service
- Answering telephone calls
- Product knowledge, giving correct information to customers
- Setting up deli counter, operating a meat slicer, date checking, ensuring food regulations adhered to
- Working on pizza counter, toppings are in date, making pizzas to weight standards
- Working on rotisserie, setting ovens to programme, ensuring food cooked correctly
- Completing check sheets indicating length of food in ovens
- Dealing with refunds
- Booking in deliveries
- Replenishing and merchandising stock
- General house keeping duties
Timeline
Duty manager
SmythsToys Superstores
2011.09 - 2026.02
Counter Assistant
ASDA
2007.01 - 2009.01
NVQ Level 2
ETHEL AUSTIN'S
2005.01 - 2006.01
Princes Trust 12 week Course - Communication Key Skills
Rathbone Training Centre
2004.01 - 2006.01
City & Guilds Numeracy Level 2 - City & Guilds Literacy Level 2, NVQ Level 2 in Retail
Darlaston Comprehensive school
1998.01 - 2003.01
References
Available On Request