Lee McSorley
Drumquin
Summary
I am an accomplished professional with expertise in leadership, staff management, and decision-making, complemented by a strong foundation in time-management and efficiency. I've developed numerous teams in the past 3 years as an Assistant Manager in both Omagh & Edinburgh, all of which has achieved many awards. I'm proficient in my customer service and time-keeping, allowing to accomplish daily admin tasks efficiently within a fast-paced working environment.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Assistant manager
Enterprise Rent-A-Car
Omagh & Edinburgh
02.2022 - Current
- Handled customer complaints effectively, restoring trust in our brand and resulting in positive feedback for the company with increased customer service ratings.
- Delegated tasks to members in teams of up to 20 employees improving overall productivity & results.
- Marketed to businesses, growing accounts, fleet size and revenue within the Omagh branch.
- Created a positive work environment, resulting in higher employee morale as shown in high results in employee satisfaction surveys.
- Made over £30,000 in insurance sales revenue overall, being awarded "elite club" in 10 different months for finishing in the top 10 out of 300+ in our employee matrix across NI & Scotland.
- Monitored sales performance regularly adjusting strategies as required, increasing team sales performance and ensuring each member of my team was in the top 50% of the employee matrix at all times.
- Created a welcoming and memorable experience for each customer, winning the FY23/24 NI & Scotland customer service award.
- Thrived in a fast paced environment, while completing everyday admin tasks to ensure the branch such smoothly and increase performance.
Administrative Assistant
SN Truck & Plant
Strabane
02.2021 - 02.2022
- Enhanced office efficiency by managing and organising the day-to-day administrative duties.
- Replied to day-to-day emails regarding general queries and booking jobs.
- Used Quickbooks to input purchase invoices and ensure VAT was being deducted from sales made.
- Inputted all sales invoices to Quickbooks and Maintained orderly files to insure an accurate, well-organised record of all invoices.
- Inputted and processed all customer and supplier data.
- Used a booking system for customers to have a time slot to bring vehicle/machinery to the premises for repairs.
- Liaised with other teams to plan and book jobs across the UK.
Bar supervisor
Limelight
Belfast
10.2018 - 01.2022
- Used my interpersonal and communication skills to form a rapport with customers so they have the best experience possible when within the premises.
- Handled cash and providing end-of-night financial reports from the POS system, showing responsibility and trustworthiness.
- Troubleshooting any problems that occur with POS system throughout each shift.
- Trained staff so that they can safely and effectively perform additional tasks, e.g., Safely changing a keg.
- Complied with health and safety regulations, while training staff to do the same.
- Accepted the added responsibility of crew supervisor at associated festivals, such as Belsonic, Tennents Vital and Custom House Square.
- Delegating tasks and responsibilities to staff to ensure the business runs efficiently throughout each shift.
- Completed all daily admin tasks before my team came each night.
Education
BSc - Business Management
Queen's University Belfast
Belfast 09.2018 - 06.2021
Skills
- Leadership skills
- Staff management
- Decision making
- Time-management
- Time efficiency
- Outstanding customer service
- Relationship-building
- Training and Development
- Effective communication
- Administrative procedures
- IT Proficiency
- Bookkeeping
Timeline
Assistant manager
Enterprise Rent-A-Car
02.2022 - Current
Administrative Assistant
SN Truck & Plant
02.2021 - 02.2022
Bar supervisor
Limelight
10.2018 - 01.2022
BSc - Business Management
Queen's University Belfast
09.2018 - 06.2021
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