Lee McNeill
Widnes
Summary
Astute Project Engineer equipped to monitor and oversee diverse projects. Evaluates requirements and scope to determine feasibility and allocate resources. Superior record of success overseeing both large- and small-scale projects.
A reliable, punctual and honest individual, with proven experience of working in demanding project sales and customer service roles. I have good communication skills with the ability to liaise with customers and colleagues at all levels as well as having a mature and professional attitude to work. I am also a very ambitious person with huge drive and determination.
Overview
20
20
years of professional experience
Work history
Project Engineer
Costain
Warrington
2020.07 - Current
- The role is to take the downstream of work orders once assessed and triaged by our team of Engineering Assistants, and liaise with United Utilities to book work with their scheduling teams to allow joint visits between our supply chain and their site employees.This is very time-specific, to ensure all work is processed promptly, efficiently, and successfully
- Key objectives and performance to deliver to set Key Performance Targets (KPI's) return to service times and first-time resolution.
- Manage conflicting priorities, identify, and overcome barriers for performance and make sound decision to be able to deliver service.
- Effective delivery of scheduled work with engagement with UU personnel and supply chain, to ensure effective and timely delivery of service, and monitor to achieve excellent return to service times.
- Prioritisation of different work orders and adapting to new requests accordingly
Workforce Planner
Team Industrial Services
Kendal
2017.11 - 2020.06
- Workforce planner in Central Operations department, this involves planning work and also organising site visits for hundreds of different services that Team offer, this role involves a lot of time management and looking after around 150 technicians
- Handled high volume calls to address customer inquiries and concerns.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Sales Manager
RR Stone Staveley
2016.03 - 2017.10
- Hitting sales targets every month and exceeding them
- Attending site visits and gaining new business as well as project managing full house builds or renovations
- Optimised sales methods to best engage, acquire and retain customers.
- Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Analysed sales reports to identify trends and update strategies.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Carried out sales visits to current and prospective customers.
Centre Manager
PHX Training
Kendal
2014.03 - 2016.03
- I was in charge of the centre where we ran courses for unemployed adults 3 days a week the other 2 days we worked with groups from secondary shools, I was in charge of making sure centre was profitable and that all courses were filled.
Telesales Manager
W McClure Ltd
2007.12 - 2013.03
- Carrying out staff appraisals, managing performance & disciplining staff in the department
- Using a range of software including email, spreadsheets, PowerPoint and word
- Responsible for all staffing levels within the department which resulted in improved productivity within the team
- Hired and trained all new members of staff, ensuring high standards kept up with company procedures
- Implemented error sheet for my department which was then used by whole company to monitor how well everybody performed
- Weekly and monthly reports to senior directors and owner of business which included sales strategies and what we learned from previous week / month
- Setting up KPI performance bonus structure within my department when targets met by staff
- Maintaining a budget for my department
- Organizing regular meetings with other departments within the business to ensure everything running as it should be.
- Looking for new business and also making sure existing business was spending to their potential
Insurance Advisor
CIS
2006.02 - 2007.10
- Taking inbound Home insurance calls
- Updating policies/selling new ones
- Cold calling any potential business
- Working in a targeted environment
- Selling policies over the phone
- Working towards targets
Sales Advisor
Barclaycard
2005.08 - 2006.02
- Taking inbound customer service calls from existing customers
- Taking payments over the phone
- Appointment making for team leaders
- Cold calling any potential business
- Sending out invoices and issuing letters.
- Cross selling in a targeted environment
- Working to targets every week
- Reason for leaving was due to being offered more promising role at CIS and being a super user and training other members of staff on the SAP computer system
Sales Assistant
JJB Sports
2004.09 - 2005.09
- Helping Customers
- Taking payments and cashing up at end of a day
- Having to meet targets on certain products
- Keeping shop tidy at all times
Education
A-Level or equivalent -
Skills
- Account Management
- Cold Calling
- Salesforce
- Schedule Management
- Project Scheduling
- Microsoft Outlook
- Word
- Outlook
- Microsoft Word
- Customer Service
- Microsoft Project
- Internet and e-mail marketing
- Sales territory growth
- Sales process
Custom
Yes
Personal Information
- Highest Education Level: GCSE or equivalent
- Willing To Relocate: Anywhere
- Title: Project Engineer & Planner
Affiliations
- I am keen sportsperson and play amateur VETS Football as well as cycling and walking up mountains.
References
References available upon request.
Timeline
Project Engineer
Costain
2020.07 - Current
Workforce Planner
Team Industrial Services
2017.11 - 2020.06
Sales Manager
RR Stone Staveley
2016.03 - 2017.10
Centre Manager
PHX Training
2014.03 - 2016.03
Telesales Manager
W McClure Ltd
2007.12 - 2013.03
Insurance Advisor
CIS
2006.02 - 2007.10
Sales Advisor
Barclaycard
2005.08 - 2006.02
Sales Assistant
JJB Sports
2004.09 - 2005.09