Telecommunication Customer Service Senior Engineer
Openreach
- Fault, locate and fix the copper network in both the underground and overhead network, both on live faults and remedial proactive fault volume reduction work.
- Provide private and business installations along with associated peripherals Hatteras routers.
- Comply with the field operations team member job standards and behaviours in conjunction with the requirements detailed in this Job Description.
- Ensure that all work is carried out in compliance with BT and Openreach safety requirements, along with using the correct tools and working practices as detailed in training courses, processes and job instructions.
- Ensure all work is carried out to a high quality and the satisfaction of end user / CP. Check their requirements before starting, testing and demonstrating on completion, to generate revenue via appropriate use of TRC processes.
- To maximise performance and business delivery in line with team objectives and individual contribution, to deliver effective and timely service delivery in line with BYTTK practices and behaviours.
- Competent with using AFM, NATO and Artisan.
- Worked closely with Surveyor on complex copper routing tasks.
- Flat Roof Trained.
- Long Ladder Trained.
- ISDN.
- FTTP Inside/Out and Connectorised.
- NRSWA Excavation & Reinstatement (Units1, 3 and 4).
- IPAF