Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Timeline
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Lee Llewellyn

Dunfermline

Summary

I am a Positive, motivated, outgoing, friendly and hard-working individual, actively seeking an employment opportunity. I am confident in trying new things and keen to learn, to gain knowledge to further my career. I can offer reliability, a hardworking ethic and a determination to succeed. I currently work as an apprentice social work assistant where I have gained a lot of valuable skills in any industry of work, my time keeping is all way excellent and due to my role communication is massively important. I believe my communication skills are great. Working as a delivery driver these two skills have also been massively important. I have experience in Social work, Customer services, Construction, Travel and Tourism and Warehouse work. I am open minded and enjoy new challenges.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work history

Social Work Assistant

Fife Council
Dunfermline, Fife
10.2022 - Current
  • Evaluated and addressed individual client needs and concerns through targeted assessments.
  • Designed comprehensive support packages tailored to meet needs of individual service users.
  • Prioritised workload to offer first-class support to caseload of service users.
  • Maintained accurate, up-to-date and confidential files in line with reporting standards.
  • Established and maintained professional relationships to offer objective guidance and support.
  • Adapted communication styles to build two-way communication with clients.
  • Provided tailored support to help service users increase their independence and quality of life.
  • Adhered to safeguarding principles to protect service users from risk.
  • Produced reports within set timeframes and in line with industry standards.
  • Exercised professional judgement to implement interventions and make tough decisions.
  • Advocated on behalf of service users to protect their best interests.
  • Assessed needs and situations by conducting individual and group interviews.
  • Responded calmly to manage crises and emergency situations.
  • Regularly attended training and self-development courses, ensuring continued adherence with [Type] policies and procedures.

Fast Food Delivery Driver

Royal Bengal
Dunfermline, Scotland
04.2023 - Current
  • Complied with company policies and food regulations for customer health and safety.
  • Ensured correct orders were collected from restaurants upon arrival to minimise customer dissatisfaction.
  • Provided outstanding takeaway experience by delivering food on time with friendly demeanour.
  • Collected orders from various restaurant locations quickly.
  • Stored and delivered food while maximising food safety.
  • Informed supervisor in cases of lateness or vehicle failure.
  • Verified orders with customers upon delivery.
  • Delivered to customers on time by following pre-calculated route and schedule.
  • Complied with all traffic and safety laws while representing company.
  • Checked food and drink orders for accuracy before leaving restaurant.
  • Received consistently positive customer feedback on delivery times and service levels.
  • Completed no-contact deliveries, leaving items in customer-designated spots for collection.
  • Informed management issues or delays in services, providing swift resolutions to restore satisfaction.

Delivery Driver

Shalimar Indian Restaurant
03.2022 - 05.2022
  • Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
  • Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.

General Labourer

Apex Resources Ltd
Edinburgh
11.2021 - 01.2022
  • Prioritised jobs effectively to meet daily construction deadlines.
  • Stored building materials safely and securely, minimising damage and loss.
  • Kept building and construction areas clear and tidy, reducing site risks.
  • Reduced waste by accurately measuring materials to strict specifications.

Labourer

Amazon Warehouse Operative
08.2021 - 10.2021
  • I have previously had work experience within a scaffolding company, this introduced me to a hands on aspect of employment through general labouring tasks
  • Through this experience it showed me I was adaptable and a quick learner, I responded well to this environment and would like to pursue this line of work.

General Labourer

Kwick Access Scaffolding
Dunfermline, Fife

Education

SVQ Level 5 - Travel, Tourism and Customer Services

Fife College
01.2022 - 01.2023

SVQ Level 5 - English

Inverkeithing High School
Fife

SVQ Level 5 - Physical Education

Inverkeithing High School
Fife

SVQ Level 4 - Mathematics

Inverkeithing High School
Fife

Skills

  • Key Skills & Attributes
  • Attention to detail
  • Communication
  • Hard working
  • Friendly and polite
  • Task motivated
  • Positive mental attitude
  • Decision making
  • Organised
  • Good timekeeping
  • Customer care
  • Customer retention
  • Customer experience
  • Advanced driving safety
  • Complaint management
  • Order inspections
  • Feedback reporting
  • UK and EU driving regulations
  • Customer interaction and engagement
  • Google maps navigation
  • Natural leader
  • Detail-orientated

Additional Information

  • Eligible to work in the UK: Yes

Languages

English
Native

Timeline

Fast Food Delivery Driver

Royal Bengal
04.2023 - Current

Social Work Assistant

Fife Council
10.2022 - Current

Delivery Driver

Shalimar Indian Restaurant
03.2022 - 05.2022

SVQ Level 5 - Travel, Tourism and Customer Services

Fife College
01.2022 - 01.2023

General Labourer

Apex Resources Ltd
11.2021 - 01.2022

Labourer

Amazon Warehouse Operative
08.2021 - 10.2021

General Labourer

Kwick Access Scaffolding

SVQ Level 5 - English

Inverkeithing High School

SVQ Level 5 - Physical Education

Inverkeithing High School

SVQ Level 4 - Mathematics

Inverkeithing High School

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