Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Lee Jarvis

Kings Lynn,Norfolk

Summary

Motivated Operations manager with over 20 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.

Overview

26
26
years of professional experience
8
8
years of post-secondary education

Work History

Senior business development manager

Greene King PLC
Bury St Edmonds, Norfolk
02.2017 - Current
  • Responsible for over 50 customer accounts generating EBIT in excess of £5m per annum.
  • Enhanced operational efficiency with streamlined processes.
  • Secured sustainable partnerships to drive revenue growth.
  • Developed new business strategies by analysing market trends.
  • Led cross-functional teams to achieve business objectives.
  • Created robust relationships with key industry players for brand visibility.
  • Incubated start-up ventures within organisation, promoting innovation and diversification.
  • Influenced key decision-making and established trust with stakeholders.
  • Implemented quality control measures, enhanced product standards.
  • Improved operational efficiency by streamlining processes and implementing strategic plans.
  • Analysed performance metrics, identified areas for improvement in operations management.
  • Created collaborative work environment for positive team dynamics.

Partnership manager

Punch Pubs
08.2012 - 02.2017
  • Responsible for over 40 accounts spanning across East Anglia.
  • Contributed to annual planning process by forecasting expected outcomes from existing and prospective partnerships.
  • Enhanced partner satisfaction via prompt resolution of conflicts and issues.
  • Developed strategic partnerships by identifying potential business development opportunities.
  • Coordinated cross-functional teams to deliver on partnership commitments promptly.
  • Tracked performance metrics of partnerships, providing insights into areas for improvement.
  • Sustained productive partnerships with key accounts via routine performance reviews and feedback sessions.
  • Strengthened relationships with partners through regular communication and meetings.
  • Liaised regularly with senior management to discuss operational updates and improvements.
  • Monitored competition closely, staying ahead in market trends and consumer behaviour.
  • Analysed sales data regularly for informed decision-making processes.
  • Oversaw successful product launches contributing to increased market share.
  • Streamlined operations by introducing innovative managerial procedures.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.

Operations Manager

JHP Training/Avanta TNG
09.2009 - 08.2012
  • Improved operational efficiency by streamlining processes and implementing strategic plans.
  • Identified bottlenecks, implemented solutions, increased productivity.
  • Devised operational policies for regulatory compliance and best practices adherence.
  • Managed vendor relationships to ensure timely delivery of services.
  • Fostered culture of continuous learning, improved workforce competency levels.
  • Negotiated contracts with suppliers for cost-effective procurement of resources.
  • Liaised with stakeholders for transparent communication and better decision making.
  • Created collaborative work environment for positive team dynamics.
  • Analysed performance metrics, identified areas for improvement in operations management.
  • Encouraged innovative thinking in the team, fostered environment of growth and development.
  • Coordinated cross-functional teams, achieved project milestones on schedule.
  • Optimised workflow procedures with strategic planning and team coordination.
  • Reduced overhead costs through efficient resource allocation and budget management.
  • Led teams to achieve business objectives on time and within budget constraints.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Led and managed 6 direct and 40 indirect administrative staff to maintain smooth daily operations.
  • Monitored health and safety measures for guaranteed compliance.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Designed and implemented training to further develop staff based on business goals.

Senior general manager

Frankie & Benny's
08.2006 - 09.2009
  • Company top 3 across all audits for 3 consecutive years.
  • Awarded centre of excellence within 12 months.
  • Executed business strategies to meet organisational goals.
  • Developed talent pool, ensuring availability of skilled manpower when required.
  • Improved staff morale with leadership training and development programs.
  • Enhanced company reputation by maintaining high standards of customer service.
  • Mitigated risks by enforcing stringent health and safety policies.
  • Optimised operations, leading to streamlined workflows.
  • Led team meetings for improved communication and workflow.
  • Managed budgets to ensure financial stability of th business.
  • Streamlined processes to reduce unnecessary expenditure.
  • Developed customer relationships for increased loyalty and repeat business.
  • Implemented new procedures, resulting in improved operational efficiency.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.

General Manager

Pizza Hut
06.2003 - 08.2006
  • Increased overall operational efficiency by implementing new management strategies.
  • Introduced effective cost control measures, reducing unnecessary expenditure.
  • Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
  • Established a positive work environment which promoted staff morale and productivity.
  • Fostered a high-performance culture, resulting in increased productivity.
  • Regularly reviewed performance data, driving continuous improvement efforts.
  • Improved staff retention with robust HR policies and procedures.
  • Implemented rigorous financial controls, improving overall profitability.
  • Identified and resolved operational issues impacting productivity, performance or profitability.

Chef and Caterer

Royal Navy
01.1999 - 06.2003
  • Adhered to strict hygiene standards, ensured a clean working environment.
  • Created balanced meal plans abiding by dietary restrictions.
  • Demonstrated proficiency in various cooking techniques, improved dish presentation.
  • Collaborated closely with suppliers, secured fresh ingredients daily.
  • Maintained high safety standards during food preparation and serving procedures.
  • Coordinated prep work, streamlined the cooking process.
  • Led successful catering events provided excellent dining experiences for guests.
  • Reduced food waste to improve profitability.
  • Trained junior chefs to enhance their professional skills.
  • Streamlined kitchen operations for enhanced efficiency.
  • Carried out maintenance tasks on deck equipment, promoting operational efficiency.
  • Handled ropes and wires during docking procedures, ensuring safe arrival at ports.
  • Participated in emergency drills, increasing overall crew readiness.
  • Assisted in the loading and unloading processes of cargo, enabling smoother port transitions.
  • Upheld ethical standards throughout all investigations, promoting trust and respect from colleagues and public alike.
  • Gathered evidence meticulously, contributing to successful prosecutions.

Education

Post graduate diploma - Multi Unit Business strategy and Leadership

Birmingham City University
Birmingham
01.2018 - 09.2020

NVQ Level 5 - Multi Unit Management

Leeds Beckett University
Leeds
04.2014 - 04.2016

NVQ Level 3 - Multi Skilled Hospitality

Royal Navy
05.2000 - 05.2001

NVQ Level 2 - Professional Catering

Clarendon Collage
Nottingham
09.1996 - 09.1998

Skills

  • Performance metrics evaluation
  • Workforce training and mentoring
  • Operational planning and forecasting
  • Profit and loss accountability
  • Budgetary control
  • Operational efficiency
  • Project Management

Affiliations

  • Golf
  • Martial Arts
  • Gaming
  • Film

Accomplishments

    Former National Martial Arts champion

    Finalist in ALMR awards

    Developed site to centre of excellence within 12 months

    turned around failing business to become company top 3 performer within 10 months

    Highest company audit and NPS scores 3 years running

Timeline

Post graduate diploma - Multi Unit Business strategy and Leadership

Birmingham City University
01.2018 - 09.2020

Senior business development manager

Greene King PLC
02.2017 - Current

NVQ Level 5 - Multi Unit Management

Leeds Beckett University
04.2014 - 04.2016

Partnership manager

Punch Pubs
08.2012 - 02.2017

Operations Manager

JHP Training/Avanta TNG
09.2009 - 08.2012

Senior general manager

Frankie & Benny's
08.2006 - 09.2009

General Manager

Pizza Hut
06.2003 - 08.2006

NVQ Level 3 - Multi Skilled Hospitality

Royal Navy
05.2000 - 05.2001

Chef and Caterer

Royal Navy
01.1999 - 06.2003

NVQ Level 2 - Professional Catering

Clarendon Collage
09.1996 - 09.1998

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Lee Jarvis