Lee Hayward

• Using SuccessFactors created bespoke datasets/reports and responded to ad-hoc requests in-line with standard operating procedures
• Created and updated regular reports to support business processes in other areas of the business that required workforce information
• Maintained the report distribution process so the right information is available to the right stakeholders at the right time
• Undertook data analysis and manipulation within Excel
• Responsible for Distribution of reports daily to the business

· Governed change requests for changes to the PIM Group Data Model (Riversands), ensuring they adhere to agreed group principles

· Regularly consult with impacted stakeholders to discuss proposed changes ensuring requests are fully understood and delivered in line with SLAs

· Created and maintained Weekly Dashboard for Senior Management

· Keen eye for detail to ensure that the integrity of the data model is maintained and the impact to stakeholders is minimised

· Quality Assessed colleagues work, to ensure accuracy and that the integrity of the Data Model is protected

· Led conversations on weekly migration calls on multiple occasions

· Went above and beyond to finish Castro France Data Migration on time

· Manipulated the dataset for upload into Migration Tool

· Developed product knowledge to support correct SKU assignment into PIM hierarchy

· Taken ownership of Change Request Tracker & reporting, maintaining & updating as required

· Revamped the Change Request Form for entire business to make more user friendly, to reduce common errors by incorporating automation and error column. Created PowerPoint presentation to provide learning aides to brands

· Took individual ownership & prioritisation of Change Requests, conducting full investigation into each process

· Liaised with key Stakeholders at various levels of the business to fully understand requests and identified potential implications in other areas

· Wrote Impact Analysis & Analysis Reports for Workflow Projects

· Challenged work instructions when existing process did not cover marketing consent issues

· Completed work to high level of accuracy, exceeding target levels set for RPH

· Conducted Assurance checks on Call Centre agents, providing individual feedback on Regulatory issues of non-compliance

· Identified opportunity to improve accuracy around non-compliance by redesigning feedback form to include compliance score/areas for development

· Took internal calls from customers, took ownership, dealt with queries in efficient manner, looked at opportunities to generate new business

· Proactively looked at ways procedures are currently processed; including idea on Meter Accuracy queries by designing Excel spreadsheet for use when customers are querying bills, which was used in Escalations

· Dealt with sub-contractors, mediated between client and sub-contractors in organising works, Risk Assessment & Method Statements and reports

· Operated self-initiated diary to keep on top of annual works to ensure quotes are provided to customers proactively

· Processed quote authorisations in time-effective manner, including advising relevant managers

· Ordered materials for accepted quotes, then consulted with relevant regional depots for attendance of engineers

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· Built up personal portfolio of customers to build up Sales Opportunities

· Identified opportunities to help customers with simple financial products including opening Current/Savings accounts, BarclayLoans & BarclayCards

· Collaborated with other teams to provide a seamless customer experience for more complex product sales such as Mortgages and Financial Planning