Lee Haynes
Cambridgeshire
Summary
Strategic leader with expertise in relationship building, people management, and organisational leadership. Skilled in agile project management and designing blended learning solutions that enhance employee engagement. Experienced in coaching and mentoring teams to improve performance and foster growth, driving innovative approaches that align with organisational goals.
Overview
24
24
years of professional experience
Work history
Digital Learning Strategy Director
GSK plc
London
2024.12 - Current
- Streamline operational workflows by coordinating cross-functional delivery and team handovers.
- Establish performance metrics for L&D solutions to hold stakeholders accountable.
- Improve digital L&D strategy by launching a company LXP with Degreed.
- Optimise resource allocation for content providers to maximise return on investment.
- Enhance efficiency through process improvements and measurable cost reductions.
- Advise C-level executives to steer high-level decision-making direction.
- Translate market analysis into actionable insights for executives and delivery teams.
Senior L&D Consultant
dunnhumby Limited
London
2023.01 - 2024.12
- Led future skills strategy across multiple departments for business leaders’ guidance.
- Completed strategic learning needs analysis for each department’s direction.
- Managed learning budgets while developing L&D solutions for key communities.
Learning Experience Team Manager
Media Zoo (L&D Agency)
London
2021.05 - 2023.01
- Managed team of 14 across learning and digital learning roles daily.
- Led large learning projects delivering multiple outputs for diverse client needs.
- Acted as project executive for profitability, quality control, and escalation support.
- Kept industry trends current to inform day-to-day decision-making and planning.
- Built onboarding strategy with welcome pack and digital module for Media Zoo.
- Created and ran Zooniversity, 12-week graduate programme for creative graduates.
- Provided day-to-day leadership to maintain team performance and satisfaction.
Head of Learning
RTS Group (L&D Agency)
Chippenham, Wiltshire
2019.12 - 2021.05
- Revamped strategic direction for RTS, focusing learning solutions on client needs.
- Developed learning solutions for large-scale product launches, virtual and face-to-face.
- Managed complex client projects, maintaining quality across studio-produced learning content.
- Coached solutions architects, building skills and encouraging creative delivery approaches.
- Revolutionised RTS proposal and pitch content to higher professional standards.
- Presented tailored tender pitches aligned to specific client needs.
- Built key client relationships, acting as account relationship manager.
Senior Instructional Designer EMEIA
Apple Inc
London
2015.04 - 2019.12
- Managed and developed e-learning, mobile-learning, virtual training with gamification modules.
- Designed blended sales training for EMEIA retail, consumer contact centres, and B2B channels.
- Measured ROI regularly and evaluated learning outcomes against strategic objectives.
- Line managed product trainers and coordinated stakeholders for EMEIA L&D plans.
- Delivered leadership coaching, mentoring, product launch sessions, and product knowledge training.
- Trained sales skills, management skills, finance products, and soft skills development.
Senior Instructional Designer
RTS Group (L&D Agency)
Chippenham, Wiltshire
2009.04 - 2015.04
- Built sales, aftersales, management and product training solutions by automotive brand.
- Delivered product training development paths across multiple automotive brands.
- Developed tailored blended learning using elearning authoring tools for diverse needs.
Development Consultant
Volkswagen Group
Milton Keynes
2006.11 - 2009.04
- Scoped and executed product launches across Europe for Audi, SEAT, Volkswagen, Škoda.
- Delivered product knowledge and management workshops for sales teams.
- Conducted training needs analysis to design, deliver, and evaluate solutions.
Training & Development Advisor
T-Mobile
Hatfield, Hertfordshire
2005.08 - 2006.11
- Developed management capability for team leaders, assistant store managers and regional managers.
- Ran TNA activities that gathered training needs across the network.
- Delivered sales content and project-manage long-term learning solutions for staff development.
Graduate Management Trainee/Regional Trainer
Halifax Bank Plc
Birmingham, West Midlands
2002.09 - 2005.08
- Delivered group classroom training to every colleague level within the organisation.
- Designed workshops alongside classroom delivery for consistent learning experience.
- Trained Bank of Scotland colleagues on Halifax systems and products on secondment.
- Supported all colleagues on a brand-new counter system implementation.
- Completed graduate management role across multiple departments and locations.
Education
Bachelor of Arts - Business Management
Birmingham University
BirminghamSkills
- Agile project management
- Digital learning strategy
- Blended learning design
- Learning technology utilisation
- People management
- Organisational leadership
- Coaching and mentoring
- Employee engagement strategies
- Relationship building and influencing
Timeline
Digital Learning Strategy Director
GSK plc
2024.12 - Current
Senior L&D Consultant
dunnhumby Limited
2023.01 - 2024.12
Learning Experience Team Manager
Media Zoo (L&D Agency)
2021.05 - 2023.01
Head of Learning
RTS Group (L&D Agency)
2019.12 - 2021.05
Senior Instructional Designer EMEIA
Apple Inc
2015.04 - 2019.12
Senior Instructional Designer
RTS Group (L&D Agency)
2009.04 - 2015.04
Development Consultant
Volkswagen Group
2006.11 - 2009.04
Training & Development Advisor
T-Mobile
2005.08 - 2006.11
Graduate Management Trainee/Regional Trainer
Halifax Bank Plc
2002.09 - 2005.08
Bachelor of Arts - Business Management
Birmingham University