Lee Harrison
Summary
Technical and customer-focused Associate Engineer with experience managing customer-facing and colleague technology across large multi-site retail environments. Skilled in hardware lifecycle management, mobile device management (SOTI), device deployments, fault diagnosis, data processing, data manipulation, and technology rollouts. Proven ability to support large-scale device estates, deliver technology improvement projects, and drive operational efficiency through automation, data analysis, and continuous service improvement.
Overview
7
7
years of professional experience
Work History
Tech Device Analyst
Sainsbury's
2025.09 - Current
- Technical fault diagnosis & resolution
- Mobile device management (SOTI)
- Project delivery & Support
- Process automation (Power Automate)
- Excel data manipulation & analysis
- Power BI (Data dashboard creation)
- OPEX administration (Payments & analysis)
- ServiceNOW technical documentation
- Technical change testing. rollouts & Pilots
Store Support Technician
ALDI UK
2023.03 - 2025.09
- POS and retail software/hardware support, including EPOS installations
- Mobile Device Managment (Zebra Handsets, Ivanti MDM)
- Project implementation and management
- Vendor management / Budget management
- Windows Server administration
- PGAdmin and SQL script management
- Printer management and troubleshooting
- SAP Ariba IT procurement support
- LAN Networks (Meraki, Aruba)
IT Support Engineer
Concero
2021.03 - 2023.03
- Office 365, Active Directory and Azure administration
- IT & Data Security configuration
- UPS Hardware Configuration
- Backup System implementation (Cloud & On-site SAN configuration)
- Telephony setup
- Printer management and troubleshooting
- LAN Networks (UPS, Switches, Firewalls, Fibre Optics, CAT6 Ethernet, Structured cabling)
- Mobile device management (JAMF, PGadmin, AD)
Infrastructure Technician
Macintyre Academies
2019.10 - 2021.01
- Computer hardware and software configuration
- Project rollout (IT hardware & software implementations)
- Mobile device management (JAMF)
- Office 365 administration and configuration
- Active Directory & Group Policy configuration
- LAN cabling patching
- IT procurement
Education
English (B) Maths (C) Science (B)
Hartshill School
Level 3 Extended Diploma In IT
NWHC
Level 3 Infrastucture Technician Apprenticeship
Avado Learning
Level 4 Network Engineer Apprenticeship
Primary Goal
L4 Network Fundamentals, L4 Network Security, L3 Business Processes, L3 Coding & Logic
BCS Certifications
A+ Server+
CompTIA Certifications
MS-900, Cloud Fundamentals. Mobility & Devices
Microsoft Certifications
Skills
- IT system implementation (Large scale IT monitoring solutions & testring environments)
- Automation & Process optimisation (Power Automation)
- Mobile Device Management (SOTI Ivanti, PGadmin)
- Device Deployment & Configuration
- Root Cause Analysis
- Technology Rollouts
- Windows Servers (Hyper-V)
- Networking (CAT6 patching, fibre optics, WI-FI installations)
- Vendor Management
Timeline
Tech Device Analyst
Sainsbury's
2025.09 - Current
Store Support Technician
ALDI UK
2023.03 - 2025.09
IT Support Engineer
Concero
2021.03 - 2023.03
Infrastructure Technician
Macintyre Academies
2019.10 - 2021.01
English (B) Maths (C) Science (B)
Hartshill School
Level 3 Extended Diploma In IT
NWHC
Level 3 Infrastucture Technician Apprenticeship
Avado Learning
Level 4 Network Engineer Apprenticeship
Primary Goal
L4 Network Fundamentals, L4 Network Security, L3 Business Processes, L3 Coding & Logic
BCS Certifications
A+ Server+
CompTIA Certifications
MS-900, Cloud Fundamentals. Mobility & Devices
Microsoft Certifications