Lee Grant
Edinburgh,Midlothian
Summary
Specialist in flight booking and travel software with extensive experience in reservation and ticketing systems. Demonstrated ability to manage multiple tasks while ensuring client confidentiality and making strategic decisions. Dedicated to providing outstanding customer service and adapting to fast-paced environments. Focused on enhancing operational efficiency and boosting customer satisfaction.
Overview
35
35
years of professional experience
3
3
years of post-secondary education
Work history
Travel Advisor
Jet2holidays
(Home based ) Edinburgh, Midlothian
10.2022 - Current
- Enhanced company reputation by delivering prompt responses to customer inquiries.
- Streamlined bookings and reservations using industry software tools.
- Created detailed itineraries, boosting sales and customer satisfaction levels.
- Maintained current knowledge of regulations and customs to provide accurate travel information.
- Encouraged client loyalty through personalised trip recommendations.
- Assisted travellers with special requests to improve their overall experience.
- Advocated for sustainable travel options by informing clients about eco-tourism.
- Met sales targets via effective upselling strategies.
Cared for elderly family mender full-time
Family mender
Glenrothes, Fife
01.2016 - 08.2021
- Prepared nutritious meals, contributing to overall health improvement.
- Facilitated physical exercises for enhancing strength and flexibility.
- Performed light housekeeping tasks, creating a comfortable living space for the family my Grand mother
- Supported emotional well-being through empathetic interactions.
- Provided night-time support when needed, ensuring restful sleep for her.
- Managed medication for ensuring regular intake and preventing complications.
- Maintained clean living environment for promoting hygiene and safety.
- Assisted in mobility to reduce risk of falls or injuries.
- Assisted with personal grooming to maintain dignity and self-esteem for her,
- daily household cleaning, laundry and food preparation.
- Read aloud to her, offering mental stimulation and social companionship's she was blind.
Salon owner
Just Lee"s Hair
Kirkcaldy, Fife
02.2001 - 08.2015
- Developed attractive promotional offers to boost customer engagement during holiday seasons.
- Streamlined appointment booking system for enhanced efficiency and time management.
- Maintained high standards of hygiene to ensure client safety and well-being.
- Managed daily operations to ensure seamless delivery of salon services.
- Sourced high-quality beauty products to elevate service delivery quality.
- Kept client records regularly updated with detailed information on previous treatments.
- Established strong client relationships, fostering repeat business.
- Conducted regular training sessions to enhance staff skills and knowledge.
- Oversaw hiring and development of salon personnel, promoting a positive work environment.
Senior hairdresser
AbraxasHair
Glenrothes, Fife
08.1992 - 12.2000
- Improved salon's reputation with excellent customer service skills.
- Performed administrative duties efficiently leading to seamless operations within the salon.
- Demonstrated expertise in cutting techniques for more precise results.
- Managed bookings effectively to accommodate as many clients as possible during peak hours.
- Conducted thorough consultations before each appointment providing personalised services.
- Promoted latest products and treatments to boost salon sales.
Hairdresser trainee
Fife College
Kirkcaldy, FIfe
05.1990 - 05.1992
- Promoted salon services and products, resulting in increased sal
- Strictly adhered to health and safety regulations during all tasks.
- Enhanced personal skills through client interactions.
- Assisted in salon maintenance for a clean and welcoming environment.
- Trained in all aspects of both men and ladies hair, from cutting, colouring, perming, and styling
Education
GCSEs - Maths, English, Geography, Economics,
Auchmuty High School
Glenrothes, Fife 08.1986 - 01.1990
Skills
- Multitasking efficiency
- Client confidentiality
- Decision-making skills
- Flight booking and travel software
- Reservation systems expertise
- Ticketing systems knowledge
- Customer orientation and service
- Adaptability in decision-making
Languages
English
Native
date of birth
13/04/1975
References
References available upon request.
Timeline
Travel Advisor
Jet2holidays
10.2022 - Current
Cared for elderly family mender full-time
Family mender
01.2016 - 08.2021
Salon owner
Just Lee"s Hair
02.2001 - 08.2015
Senior hairdresser
AbraxasHair
08.1992 - 12.2000
Hairdresser trainee
Fife College
05.1990 - 05.1992
GCSEs - Maths, English, Geography, Economics,
Auchmuty High School
08.1986 - 01.1990