Summary
Overview
Work history
Education
Skills
Date of birth
Languages
Timeline
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Lee Freeman

Norwich,Norfolk

Summary

An efficient repair agent of household appliances, with around 17 years of experience working in customers' homes. Working effectively under tight time constraints, whilst delivering an elevated percentage of first-time fixes and high levels of customer satisfaction. Many years of problem-solving, working in customers homes, building customer relationships and travelling throughout Norfolk, from job to job. Throughout my career, I have prided myself on providing excellent customer service and going above and beyond customer expectations.

Due to a change of circumstances, I am looking to take my fault-finding ability and willingness to learn into full-time employment with a reputable company/organization and I am very enthusiastic about the prospect of doing so.

Overview

18
18
years of professional experience
2
2
years of post-secondary education

Work history

Household Appliances Repair Technician

Mend it Man
Norwich, Norfolk
04.2011 - Current
  • Founded Mend it Man in 2011.
  • In warranty appliance repairs on behalf of major contracts. For example; Repaircare, Curry's and Rangemaster.
  • Over a 90% first-visit fix rate.
  • Advanced ability to diagnose and rectify faults.
  • 12 repairs a day at peak.
  • Processing of job sheets and invoices.
  • Excellent time management.
  • Services well reviewed.
  • Clean and efficient working in customer homes.
  • Great communication skills and customer rapport.
  • Relaying fault diagnosis with technical teams.


Household Appliances Repair Technician

JST Appliance Repairs
Norwich, Norfolk
11.2006 - 01.2011
  • Gained qualification in Essential Electrics.
  • Diagnosis and Repair to domestic kitchen appliances.
  • Attended day courses on behalf of companies such as Samsung, Rangemaster and Fisher & Paykel.
  • Worked under guidance of mentor for 6 months.
  • Worked as an individual for remaining time.
  • Fast and efficient working.
  • High percentage first-time fix rate.
  • Clean and efficient working in customer homes.
  • Great communication skills and customer rapport.
  • Completed job sheets.
  • Maintained company vehicle and equipment.

Retail Sales Assistant

OFFICE Shoes
Norwich, Norfolk
09.2005 - 10.2006
  • Customer facing role.
  • Demonstrated knowledge of available products.
  • Operated tills. Dealing with cash and card payments.
  • Dealing with customers who were unhappy with their purchase and providing a resolution.
  • Carried out stock takes.
  • Stock replenishment.
  • Ensured products are stored correctly in stock room.
  • Winner of 'Customer service of the year', as voted by peers.


Education

Certificate of Higher Education - Business Management

The Open University
Milton Keynes
02.2020 - 10.2021

GCSEs -

Earlham High School
Norwich, Norfolk
1997 - 2002

Skills

  • Customer service
  • Problem solving
  • Time management
  • Working as an individual and part of a team
  • Quick and willing learner
  • Confident
  • Tech savvy
  • Experienced driver


Date of birth

10th May 1986

Languages

English
Native

Timeline

Certificate of Higher Education - Business Management

The Open University
02.2020 - 10.2021

Household Appliances Repair Technician

Mend it Man
04.2011 - Current

Household Appliances Repair Technician

JST Appliance Repairs
11.2006 - 01.2011

Retail Sales Assistant

OFFICE Shoes
09.2005 - 10.2006

GCSEs -

Earlham High School
1997 - 2002

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Lee Freeman