Lee Ephrati
Senior Success Architect, Salesforce Field Service
London
Summary
Experienced Senior Success Architect with 10+ years in Salesforce ecosystem, specializing in Field Service and Digital Service solutions. Demonstrated expertise in customer success, solution architecture, and partner enablement across EMEA and Israel markets. Holds multiple Salesforce certifications including AI Specialist and Product Management credentials.
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Senior Success Architect, Field Service
Salesforce
London
02.2021 - Current
- Lead regional field service success initiatives across EMEA markets
- Drive customer adoption and optimization of Salesforce Field Service solutions
- Collaborate with product teams to influence roadmap and feature development
- Analyzed and applied new technologies to improve team efficiency and productivity.
Regional Success Architect, Field Service & Digital Service
Salesforce
05.2020 - 02.2021
- Delivered technical expertise and strategic guidance to enterprise clients
- Mentored junior architects on best practices within the field while providing guidance on complex design issues.
- Managed customer relationships and drove successful product adoption
- Applied creative problem-solving skills to address unique challenges in the architectural design process.
Manager, Field Service Management
Salesforce
10.2019 - 05.2020
- Managed field service operations and optimization initiatives
- Led cross-functional teams to deliver customer success outcomes
- Developed and executed strategic plans for field service excellence
- Implemented process improvements and operational efficiency measures
Salesforce Partner Enablement Manager (Field Service Lightning) - EMEA
ClickSoftware
02.2019 - 10.2019
- Managed partner enablement programs for Field Service Lightning solutions
- Developed training materials and certification programs for EMEA partners
- Collaborated with Salesforce teams to ensure seamless partner integration
- Drove partner adoption and success metrics across the region
Solution Consultant
Salesforce Alliance
06.2017 - 02.2019
- Provided technical consultation and solution design for Salesforce implementations
- Supported sales teams with product demonstrations and proof-of-concepts
- Delivered customer workshops and training sessions
- Collaborated with customers to understand requirements and design optimal solutions
Solution Architect and Certified Salesforce Consultant
ServiceWise
12.2015 - 06.2017
- Designed and implemented Salesforce solutions for enterprise clients
- Led technical teams through complex implementation projects
- Provided ongoing support and optimization services
- Delivered training and knowledge transfer to client teams
System Analyst
ServiceWise
08.2014 - 12.2015
- Analyzed business requirements and translated them into technical specifications
- Supported system implementations and integrations
- Collaborated with development teams on solution delivery
- Conducted system testing and quality assurance activities
Salesforce Implementer
10.2013 - 08.2014
- Implemented Salesforce solutions for small to medium-sized businesses
- Configured and customized Salesforce platforms to meet client needs
- Provided user training and support during implementation phases
- Maintained documentation and best practices for implementation processes
Education
System Analyst - Computer System Analyst course in advanced technological environments, Specialized training in Mobile, Agile, Cyber, BI & Big Data technologies
John Bryce
Skills
- Salesforce Field Service & Digital Service Architecture
- Solution Design & Implementation
- Scrum Methodology Application
- System Analysis & Integration
- Customer Engagement Strategies
Certification
Salesforce Certified Agentforce (AI) Specialist, 11/01/24, Salesforce Certified AI Associate, 03/01/24, Salesforce Certified Data Cloud Consultant, 01/01/24, Salesforce Certified Administrator, Salesforce Certified Field Service Consultant, Salesforce Certified Platform App Builder, Salesforce Certified Service Cloud Consultant, Salesforce Certified Sales Cloud Consultant, Certified Scrum Product Owner (CSPO), 11/01/23 - 11/01/25, Scrum Alliance, 1869207, Product Management, Scrum
Core Competencies
Salesforce Field Service & Digital Service Architecture, Solution Design & Implementation, Product Management & Scrum Methodologies, System Analysis & Integration, Customer Success Management, Partner Enablement & Training, Regional Market Development, Cross-functional Team Leadership, Agile Project Management, English (Fluent), Hebrew (Native)
Professional Highlights
- 10+ years of experience in Salesforce ecosystem
- Multiple Salesforce certifications including latest AI specializations
- Regional leadership experience across EMEA and Israel markets
- Product management expertise with Scrum methodology
- Customer success focus with proven track record of driving adoption
- Technical expertise in Field Service, AI, and cloud solutions
Timeline
Senior Success Architect, Field Service
Salesforce
02.2021 - Current
Regional Success Architect, Field Service & Digital Service
Salesforce
05.2020 - 02.2021
Manager, Field Service Management
Salesforce
10.2019 - 05.2020
Salesforce Partner Enablement Manager (Field Service Lightning) - EMEA
ClickSoftware
02.2019 - 10.2019
Solution Consultant
Salesforce Alliance
06.2017 - 02.2019
Solution Architect and Certified Salesforce Consultant
ServiceWise
12.2015 - 06.2017
System Analyst
ServiceWise
08.2014 - 12.2015
Salesforce Implementer
10.2013 - 08.2014
System Analyst - Computer System Analyst course in advanced technological environments, Specialized training in Mobile, Agile, Cyber, BI & Big Data technologies
John Bryce
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