Summary
Overview
Work history
Education
Skills
Affiliations
References
Certification
Timeline
Generic

Lee Dodge

Killamarsh, Sheffield,North East Derbyshire

Summary

Highly adaptable and self-motivated professional with a strong foundation in clear communication, time efficiency, and resilience under pressure. Demonstrates exceptional interpersonal communication and relationship-building skills, excelling both independently and as part of a team. Quick to learn new techniques with a keen attention to detail, fostering continuous improvement through receptiveness to constructive feedback. Driven by a competitive mindset and committed to achieving excellence in all tasks undertaken.

Overview

18
18
years of professional experience
25
25
years of post-secondary education
1
1
Certification

Work history

Data Processing Agent

Paragon Customer Communications (formerly Parseq)
Rotherham, South Yorkshire
2012.09 - Current
  • Accurate data capture and processing for a number of clients including Westfield Health, NSL Parking Services, EDF Energy, Scottish Power and First Data.
  • Experience of inbound and outbound sales call handling.
  • Delivering high levels of accuracy and attention to detail to ensure low error rates and high level of client satisfaction.
  • Developed training aides to assist other members of the team, as well as giving one to one advice and coaching.
  • Developed knowledge of using equipment with no previous experience of to develop more streamlined processes.
  • Liaised with clients to identify any areas of processes that could be altered to make them more efficient.
  • Maintained high standards of professionalism whilst interacting with clients or colleagues.
  • Fulfilled client requests within agreed timeframes to maintain satisfaction.
  • Produced daily and weekly status reports for clients.

Bluebell Wood Ice Hockey Team Captain

Voluntary role
Sheffield, South Yorkshire
2025.07 - Current
  • Led the team in raising over £31,000 for Bluebell Wood Children's Hospice for the 2026 UK Charity All-stars event.
  • Liaised closely via email, telephone and in person, with the marketing and fundraising team at Bluebell Wood Children's Hospice to create a strong relationship between the team and the hospice.
  • Developed knowledge of previously unfamiliar soft wear such as Canva, to design and maintain the team website and social media platforms to advertise and boost the teams fundraising efforts.
  • Co-ordinated and created team social media content to build audience engagement and coverage for the team and the hospice.
  • Encouraged open communication, fostering a supportive team culture.
  • Co-ordinated a team of 22 players to work within the rules set by the event organising committee.
  • Liaised with organising committee, manufacturers, other teams, venues and potential sponsors via telephone, email and in person to build strong relationships.
  • Produced invoices and receipts for individuals and companies for their donations.
  • Ensured the team was motivated and engaged in fundraising efforts.
  • Provided leadership for a successful fundraising effort.

Singer/Musician

Self Employed
Sheffield, South Yorkshire
2011.02 - 2025.12
  • Managed the weekly, monthly and annual diary of the band.
  • Produced contracts and invoices for venues and agents.
  • Managed and maintained the social media platforms to advertise and promote performances.
  • Produced posters and short videos to use via social media platforms to promote and advertise the band.
  • Increased fan base through engaging social media interactions.
  • Established and upheld a reputation of professionalism and reliability that resulted in repeat bookings and new bookings.
  • Liaised with venues and agents to build and maintain a strong, open, positive relationship.
  • Managed a team of 4 musicians and 1 road technician to ensure everybody had an up to date diary for both rehearsals and performances.

Footwear Sales Supervisor

JJB Sports
Sheffield, South Yorkshire
2008.09 - 2012.09
  • Resolved customer queries efficiently, enhancing overall shopping experience.
  • Oversaw daily retail operations, ensuring smooth business proceedings.
  • Managed daily running of the store during Management holidays and days off.
  • Oversaw planning and execution of targeted sales and marketing strategies.
  • Trained new staff members for improved productivity and efficiency in operations.
  • Conducted regular staff training to increase product knowledge and sales skills.
  • Supervised the sales team, enhancing their performance and productivity.

Education

Bachelor of Science - Sports Science with Coaching

Sheffield Hallam University
Sheffield
2005.09 - 2008.07

Foundation Degree in Science - Sports Coaching and Exercise

Sheffield Hallam University
Sheffield
2003.09 - 2025.07

Skills

  • Clear communication
  • Time efficiency
  • Resilience under pressure
  • Receptive to constructive feedback
  • Competitive mindset
  • Confident to work alone or as part of a team
  • Relationship-building
  • Self-motivation
  • Good attention to detail
  • Quick to learn new skills and techniques
  • Interpersonal communication

Affiliations

  • Playing and watching Ice Hockey
  • Assistant manager and Coach of Sheffield Ice Hockey Academy U10's
  • Level 3 Field Hockey Coach
  • Level 2 Field Hockey Umpire
  • Family time
  • Music

References

References available upon request.

Certification

Enhanced DBS certificate

Emergency First Aid At Work Level 3 (Sept 2025)

Timeline

Bluebell Wood Ice Hockey Team Captain

Voluntary role
2025.07 - Current

Data Processing Agent

Paragon Customer Communications (formerly Parseq)
2012.09 - Current

Singer/Musician

Self Employed
2011.02 - 2025.12

Footwear Sales Supervisor

JJB Sports
2008.09 - 2012.09

Bachelor of Science - Sports Science with Coaching

Sheffield Hallam University
2005.09 - 2008.07

Foundation Degree in Science - Sports Coaching and Exercise

Sheffield Hallam University
2003.09 - 2025.07

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Lee Dodge