Lee Dixon
Blackpool,Lancashire
Summary
Detail-oriented professional with expertise in office administration and enquiry handling, adept at maintaining up-to-date customer records. Proficient in Microsoft Office, including Excel spreadsheets and Microsoft Word, with excellent telephone skills. Committed to enhancing operational efficiency and delivering exceptional service.
Overview
35
35
years of professional experience
5
5
years of post-secondary education
Work history
Office Manager
Machtech Media Ltd T/As The Big Classroom
Kirkham, Lancashire
2017.02 - Current
Established Credit Control procedures to effectively manage debtor communications via telephone, letter, and email.
Achieved collection of 90% of outstanding debts within three months.
Minimised bad debt through diligent application of procedures.
Oversaw Customer Service operations to enhance client satisfaction.
Managed daily company operations during MD's absence, ensuring continuity.
Credit Control/Customer Service Manager
Post Box TV
Lytham St Annes, Lancashire
2010.08 - 2017.02
Managed customer queries for national advertising company while pursuing outstanding debts
Customer service and credit control
Life Channel
Freckleton, Lancashire
2003.02 - 2010.08
Handled customer inquiries in a professional manner, fostering positive interactions.
Followed up on outstanding payments through phone and email outreach.
Ensured accuracy of customer records to support operational efficiency.
Customer services advisor
ITM
Blackpool, Lancashire
1999.09 - 2003.02
Produced and distributed CD-ROMs in collaboration with a team for graduate market outreach.
Facilitated advertising opportunities for blue chip companies to showcase graduate recruitment initiatives.
Credit controller
Glasdon International
Poulton-le-Fylde, Lancashire
1996.07 - 1998.09
Engaging in fast-moving credit control department, honing abilities necessary for proficiency as credit controller
Office junior
Imedia Plc
Blackpool, Lancashire
1990.06 - 1996.06
Developed strong foundation in administrative responsibilities, enabling advancement to Customer Service Manager by end of tenure
Education
GCSEs - Maths and English
Highfield High School
Blackpool 1985.09 - 1990.06
Skills
- Excellent telephone skills
- Office administration
- Microsoft Office
- Excel Spreadsheets
- Microsoft Word
- Enquiry handling
- Maintain up to date customer records
Timeline
Office Manager
Machtech Media Ltd T/As The Big Classroom
2017.02 - Current
Credit Control/Customer Service Manager
Post Box TV
2010.08 - 2017.02
Customer service and credit control
Life Channel
2003.02 - 2010.08
Customer services advisor
ITM
1999.09 - 2003.02
Credit controller
Glasdon International
1996.07 - 1998.09
Office junior
Imedia Plc
1990.06 - 1996.06
GCSEs - Maths and English
Highfield High School
1985.09 - 1990.06