Lee Deanus
Milton Keynes,Buckinghamshire
Summary
Dedicated professional with a strong foundation in problem-solving and analysis, complemented by exceptional customer service excellence. Proficient in IT, particularly Microsoft Office, with a keen ability to interpret electrical wiring diagrams. Demonstrates awareness of health and safety issues and excels in communication skills, team building, and upselling. Known for remaining calm under pressure, with a career goal to leverage these skills in a dynamic environment that values innovation and efficiency.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Knife Sharpener
Sharpen Up MK
Newport Pagnell, BKM
09.2018 - 06.2025
- Provided on-the-go knife sharpening services through a mobile unit.
Supported setup operations of the mobile unit for effective service delivery.
Removed excess material and burrs from knives using specialised tools.
Achieved polished finish on items according to customer standards.
Enhanced sharpness of customers' knives for improved usability. - Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed duties to deliver on targets with accuracy and efficiency.
- Successfully delivered on tasks within tight deadlines.
- Consistently arrived at work on time and ready to start immediately.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Parts Advisor
Napa Auto Parts (Alliance Automotive), Old Wolverton
Wolverton, Milton Keynes
09.2022 - 02.2025
- Delivered exceptional customer service by advising on car parts and repairs.
Executed order preparation by picking parts and confirming stock availability.
Cultivated strong customer relationships through effective communication and product knowledge.
Managed sales inquiries via telephone, in-person, and online platforms.
Maintained stock control to ensure timely replenishment of consumables and service parts.
Provided efficient service to workshop and departments, including trade and retail customers.
Processed warranty claims related to parts issues, ensuring accuracy in administration.
Completed all relevant documentation promptly, including customer records and invoicing. - Researched online catalogues for rare part requests from customers.
- Processed sales transactions smoothly, enhancing customer experience.
- Complied with company policies whilst handling returns or exchanges.
- Maintained cleanliness and orderliness of the work area, promoting safe working conditions.
- Handled customer complaints professionally, resulting in resolved issues.
- Placed orders for new stock to meet customer requirements.
- Communicated effectively with customers to understand their needs better.
- Built rapport with new and existing customers to boost client retention.
- Accepted card, cash and cheque payments in POS register system.
- Totalled bills using maths skills and maintained accurate till count.
- Enhanced customer satisfaction with prompt and accurate service.
- Advised customers on prices premium parts and accessories.
Store Assistant
Home Bargains, Bletchley
Bletchley, Milton Keynes
04.2022 - 09.2022
- Served customers efficiently, addressing all queries promptly.
Filled and faced up shelves to maintain product visibility.
Handled cash transactions accurately and responsibly.
Performed general housekeeping to ensure a clean environment.
Assisted colleagues with tasks to enhance team productivity. - Improved product availability by effectively restocking shelves.
- Carried out price checks accurately for correct billing at the till point.
- Processed transactions swiftly to reduce customer waiting time.
- Arranged displays attractively, driving impulse purchases.
- Guided customers to locate products or alternative items.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Trade Counter Sales Assistant
Toolstation MK
Bletchley, Milton Keynes
12.2014 - 04.2015
- Served customers by identifying needs and processing transactions efficiently.
Raised invoices and processed payments via cash, card, or account.
Picked stock accurately to fulfil customer orders promptly.
Checked that each customer received correct items to ensure satisfaction.
Performed daily housekeeping tasks to maintain cleanliness and safety in store and communal areas. - Assisted customers with product selection for optimal satisfaction.
- Delivered exceptional after-sales service, encouraging repeat business.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Managed till operations smoothly, reducing waiting time for customers.
- Utilised excellent communication skills to provide detailed product information.
- Operated cash registers with accuracy and processed cash and card transactions.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
General Assistant
MK Oil
Newport Pagnell, Milton Keynes
09.2012 - 11.2013
- Oversaw sales activities by taking telephone enquiries, quoting prices, and processing payments.
Created invoices and delivery notes using computer systems for accuracy.
Arranged stock collections and deliveries, streamlining supply chain processes.
Provided support to drivers during complex deliveries to enhance operational efficiency. - Provided top-quality customer service, resulting in high levels of customer satisfaction.
- Maintained a clean, organised workspace to ensure smooth daily operations.
- Worked closely with team members to achieve collective goals and objectives.
- Displayed strong customer service and professional telephone manner while resolving enquiries.
- Called customers with past-due invoices to request prompt payment.
Laboratory Technician
Oclaro Limited, Towcester
Towcester, Northamptonshire
01.2008 - 07.2012
- Operated within busy laboratory clean room, setting up machinery and performing scribing and cleaving on indium phosphate wafers.
Assisted colleagues with workload to prioritise urgent tasks.
Maintained cleanliness and organisation across all workstations. - Ensured safety protocols were strictly followed to maintain a secure working environment.
- Kept up-to-date with latest scientific advancements to augment personal knowledge base.
- Maintained a clean and hygienic work area, reducing the risk of cross-contamination.
- Adhered strictly to quality control standards for reliable test outcomes.
- Enhanced accuracy of test results with meticulous record keeping.
- Recorded all data and results accurately and responsibly.
- Set up and tested laboratory equipment ahead of experiments.
Education
City and Guilds L2 Diploma - Electrical Installation
Bedford College
Bedford 09.2020 - 09.2021
City and Guilds L1 Diploma - Electrical Installation
Bedford College
Bedford 09.2019 - 09.2020
NVQ Business Improvement Techniques and Effective Team working - Business Improvements
Oclaro Limited
Towcester, NorthamptonshireSome College (No Degree) -
Milton Keynes College
Milton Keynes08.2010
Skills
- Problem solving and analysis
- Customer service excellence
- IT proficiency in Microsoft Office
- Electrical wiring diagram interpretation
- Aware of Health and Safety Issues
- Problem-solving
- Communication skills
- Team building
- Upselling
- Calm under pressure
Certification
- 2018 - Sharpening Course
- Skillscentre: MK Ascents Introduction to Retail - Level 1
- Skillscnentre: MK Ascents Introduction to Customer Service - Level 1
- Skillscnentre: MK EDI Retail Knowledge - Level 1
- Skillscnentre: MK Ascents Personal Development - Level 1
References
References Available on request
Hobbies and Interests
Dismantling and rebuilding computers, reading car magazines, cleaning, and polishing my car and general maintenance of it. Socialising with friends and family, playing snooker, attending car shows and keeping my mind active with mindboggling crosswords.
Volunteer Experience
Cancer Research UK MK, Volunteer Shop Assistant, 2015-05, 2017-09, Here I was responsible for Serving customers, sorting and pricing of donations and steaming of clothes, opening, and closing of the shop, cash handling, processing returns and refunds and cashing up at end of day. Supervising other volunteers and ensuring the cleanliness and health and safety of the working environment.
Custom
- Sept 2017 – Sept 2018 Actively seeking employment
- Nov 2013 – April 2014 Actively seeking employment
Languages
English
Native
Affiliations
Travelling, Motorbikes, Snooker and spending precious time with family and friends
References
References available upon request.
Timeline
Parts Advisor
Napa Auto Parts (Alliance Automotive), Old Wolverton
09.2022 - 02.2025
Store Assistant
Home Bargains, Bletchley
04.2022 - 09.2022
City and Guilds L2 Diploma - Electrical Installation
Bedford College
09.2020 - 09.2021
City and Guilds L1 Diploma - Electrical Installation
Bedford College
09.2019 - 09.2020
Knife Sharpener
Sharpen Up MK
09.2018 - 06.2025
Trade Counter Sales Assistant
Toolstation MK
12.2014 - 04.2015
General Assistant
MK Oil
09.2012 - 11.2013
Laboratory Technician
Oclaro Limited, Towcester
01.2008 - 07.2012
NVQ Business Improvement Techniques and Effective Team working - Business Improvements
Oclaro Limited
Some College (No Degree) -
Milton Keynes College
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