Lee Bellwood
Monk Bretton,United Kingdom
Summary
Analytical thinker with a proven track record in strategic planning and execution, delivering results in dynamic environments. Expertise in decision making and problem solving, complemented by strong organizational skills. Skilled in customer interaction and conflict resolution, ensuring effective communication and adaptability.
Overview
27
27
years of professional experience
1999
1999
years of post-secondary education
Work history
Client Experience Leader
Irwin Mitchell Solicitors
09.2019 - 08.2025
- Managing and building a rapport with team/colleagues.
- Setting expectations with regards to performance and quality to the team on a daily basis.
- Executing feedback, potential disciplinary meetings and quality listening.
- Maintaining a high level of communication within the team with company changes, wellbeing and quality control.
- Ensuring daily check ins with the team and monitor stats to help with quality and maintain consistency.
Senior Client Experience Expert
Irwin Mitchell Solicitors
03.2014 - 09.2019
- Building a rapport and taking key information from clients about their personal injuries, public law or actions against the police enquiries, to ensure that they have the best client experience.
- I’ve achieved senior level, training new starters and also taken part in the new pilot scheme for the flex team, which have allowed me to build and learn new skills.
- Developed skills working alongside my TL to add to my responsibilities in relation to coaching and providing feedback on calls and files created by my colleagues.
Customer service advisor
Vodafone
06.2013 - 03.2014
- Rapport building, excellent telephone manner and attention to detail are key parts of my role.
- Helping customers choose the right price plan and understanding their usage are the main duties as well as taking payments and general enquiries.
- Achieved and reached KPI targets each month and developed different skills in the billing department.
NHS Health Advisor
05.2012 - 03.2013
- Provide professional and clinical advice and a detailed assessment with patients suffering a variety of symptoms.
- Excellent empathy was essential as callers could be distressed.
- Achieved great listening and empathy skills and reached senior level in such a short space of time.
Various Roles
Bramall Construction
01.1999 - 01.2010
- To install and fit new kitchen and bathrooms, as well as tile and plaster patching.
- Daily interaction and liaising with the tenants was imperative to keeping them up to date and informed of what was happening.
- Achieved senior role where I helped to develop apprenticeships into the company and help them learn the trade, through practical and theory measures.
- Also learned to work to tight deadlines on a daily basis, by utilising my time and allocating tasks to fellow colleagues and apprenticeships.
Education
NVQ level 2 - Joinery
Dearne Valley College
General Certificate of Secondary Education - Mathematics, Science, English, Physical Education, Religious Studies, Business Studies, Geography, French
Wath Comprehensive
Skills
- Analytical thinking
- Decision making
- Problem solving
- Strategic Planning
- Execution
- Organisation
- Personal Communication
- Customer interaction
- Conflict resolution
- Adaptability
- Tolerance to stressful situations
Custom
Available on request.
Timeline
Client Experience Leader
Irwin Mitchell Solicitors
09.2019 - 08.2025
Senior Client Experience Expert
Irwin Mitchell Solicitors
03.2014 - 09.2019
Customer service advisor
Vodafone
06.2013 - 03.2014
NHS Health Advisor
05.2012 - 03.2013
Various Roles
Bramall Construction
01.1999 - 01.2010
General Certificate of Secondary Education - Mathematics, Science, English, Physical Education, Religious Studies, Business Studies, Geography, French
Wath Comprehensive
NVQ level 2 - Joinery
Dearne Valley College
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