Lee Curtis
Reading
Summary
IT professional with over 30 years of experience in hardware and software support, design, implementation, and systems management. Proven ability to deliver effective solutions under pressure while maintaining a strong focus on customer satisfaction. Demonstrates exceptional organizational, time management, planning, and troubleshooting skills. Experienced in both collaborative team environments and independent project execution.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Professional Services Consultant
Axians UK
Wokingham
01.2020 - Current
- Full project life cycle, including pre-sales consultancy, design, and implementation.
- Conducted IT infrastructure reviews with 18 to 24 months planning.
- Executed cloud migrations for Microsoft365 and Azure, enhancing operational efficiency.
- Reviewed existing backup infrastructure to identify improvement areas.
- Developed scope of requirements (HLD) and translated into scope of works (LLD).
- Served as one of two senior technical engineers providing third-line support and escalations.
- Technical Lead for various client and internal projects.
- Mentored staff members in company graduate scheme, promoting professional development.
Managed Services Consultant
MCSA Group
Wooburn Green
01.2013 - 01.2020
- Provided 3rd Line BAU support for MCSA Managed Service Clients, ensuring efficient system administration and infrastructure monitoring.
- Served as escalation point and mentor for 1st and 2nd Line Support teams.
- Recommended infrastructure enhancements based on client environment evaluations, developing proposals and translating them into Scope of Works.
- Consulted for key Managed Service Clients, managing project lifecycle from initial design to documentation updates and ongoing support.
- Full project life cycle, including pre-sales consultancy, design, and implementation.
- Transitioned and onboarded new Managed Service clients, configuring monitoring tools per contractual agreements.
- Facilitated meetings with clients and third-party companies to generate discovery documents outlining immediate and long-term infrastructure improvements.
Senior Technical Consultant
MCSA Group
Wooburn Green
10.2010 - 01.2013
- Full project life cycle, including pre-sales consultancy, design, and implementation.
- Designed and installed HPE server and storage solutions for clients.
- Migrated multi-site Active Directory domains and configured Exchange Server environments.
- Upgraded VMware vSphere clusters and implemented backup solutions and anti-virus systems.
- Assisted in network design to enhance infrastructure reliability.
- Provided technical support to diverse customer base and field engineers.
- Delivered hardware training to engineering team to improve service capabilities.
- Supported sales team with consultancy services during pre-sales engagements.
South East Field Service
MCSA Group
Wooburn Green
05.1990 - 10.2000
- Hardware break/fix services across Digital, Compaq, and Hewlett Packard server portfolios.
- Oversaw MCSA maintenance contract, conducting daily visits and attending review meetings.
- Conducted training sessions for engineering staff.
- Engineer in Charge for a large maintenance contract
- Promoted to Principle Engineer for the region
- Team Leader of seven Field Service Engineers as Principal Engineer in South East Region.
- Monitored SLA adherence and organized customer site visit logistics effectively.
- Reviewed maintenance contracts with Regional Manager to ensure spare part availability.
Skills
- Pre-sales consultancy
- Infrastructure design
- Project management
- Cloud migrations
- Microsoft 365 migrations, hybrid and full cloud
- Technical support
- Active Directory management and migrations
- Microsoft Exchange administration
- Backup and disaster recovery
- Team mentorship
- Requirements analysis
- Service delivery strategies
- Sector experience: health, finance, local government, commercial
- Customer focused
Certification
- Mimecast – Mimecast Maverick
- Mimecast Partner Technical Pre-Sales
- Mimecast Partner Technical Pre-Sales Advanced
- Mimecast MSP Technical Support
- Mimecast Partner Sales Certification
Affiliations
DIY
Off Road Cycling
Keeping Fit
Internal Course/Training
Mentoring Colleagues Workshop, this was a half day workshop run by an external trainer.
Vinci Energies Accelerator Course, this was a 12 Module course run over 13 months by internal and external trainers. Some of the modules included in the course were:
· Leadership
· People Skills
· Self Awareness
· Negotiations
· Presentation Skills
· Business Finance
· Being a Company Ambassador
Timeline
Professional Services Consultant
Axians UK
01.2020 - Current
Managed Services Consultant
MCSA Group
01.2013 - 01.2020
Senior Technical Consultant
MCSA Group
10.2010 - 01.2013
South East Field Service
MCSA Group
05.1990 - 10.2000