Summary
Overview
Work History
Education
Skills
Timeline
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LEE CONTI

Swindon,Wiltshire

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Accomplished Stock Controller of 5 years using astute analysis to improve stock-management operations and enhance company productivity. Brings outstanding communication, leadership and organisational skills to maintain smooth-running logistical processes and build motivated, hard-working warehouse teams.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work History

Customer Assistant / Warehouse

Dunelm
Swindon, Wiltshire
09.2023 - Current
  • Provided excellent customer service to ensure repeat business.
  • Provided shopping advice based on customer needs fostering and engaging shopping experience.
  • Assisted customers with product selection to ensure satisfaction.
  • Upheld company policies whilst interacting with customers to maintain brand reputation.
  • Stocked shelves regularly for easy access to products by customers.
  • Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
  • Break down pallets of delivery to make it easier for delivery team.
  • Working alongside backdoor to get all stock inside and work deliveries.
  • Dealt effectively with customer complaints, resolving issues professionally and amicably.
  • Ensured health and safety regulations complied within work premises at all times.

Customer Assistant

Tesco Extra
Swindon, Wiltshire
08.2015 - 09.2023
  • Offered advice on product selection for enhanced levels of support and service.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Handled cash and card payments with accuracy.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Investigated missing items, discrepancies and losses.
  • Optimised efficiency of stock operations using data from hand-held scanners.
  • Controlled best before dates to properly utilise stock.
  • Tracked stock availability levels to drive sales and team performance.
  • Managed stock rotations to balance inventory of perishable products and minimise wastage.
  • Followed stock adjustment procedures to correct inaccuracies in cycle counting activities.

Customer Assistant

Dunelm Mill
Swindon, Wiltshire
01.2014 - 08.2015
  • Offered advice on product selection for enhanced levels of support and service.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Handled cash and card payments with accuracy.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Offered prompt solutions to maintain customer satisfaction.

Education

GCSEs - Vocational Studies

Swindon College
Swindon
09.2007 - 07.2008

Skills

  • Self-motivated
  • Team player
  • Keen problem solver
  • Warehouse operations
  • Scanning device operation
  • Damage control
  • Quality Control
  • Target driven
  • Stock management
  • Manual handling

Timeline

Customer Assistant / Warehouse

Dunelm
09.2023 - Current

Customer Assistant

Tesco Extra
08.2015 - 09.2023

Customer Assistant

Dunelm Mill
01.2014 - 08.2015

GCSEs - Vocational Studies

Swindon College
09.2007 - 07.2008

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LEE CONTI