Lee Clark
White
Summary
A highly skilled professional with extensive experience in data entry, SAP, and direct support. Demonstrates exceptional customer service and support capabilities, with a strong background in logistics and inventory management. Proficient in ERP systems and Microsoft Office, with proven expertise in financial administration and cash handling. Adept at complaint handling and workload management, showcasing excellent communication and interpersonal skills. Committed to delivering high-quality results through effective multitasking, initiative, and empathy.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work history
Snr Service Business Support (Logistics)
Thermo Fisher Scientific
11.2020 - Current
- Order Management: Handle global order requests via Outlook and Microsoft Teams. Place orders in SAP 50/WMS for tools and parts for machinery and medical equipment, ensuring timely shipment within the EU and exports outside Europe, including South Africa.
- Supply Chain Coordination: Fully proficient in SAP, assist with supply chain orders, and coordinate with distribution centers in the U.S., Netherlands, and Singapore. Create purchase orders and invoices for export shipments.
- Inventory Management: Manage engineer trunk stock, conduct stock analysis, and perform stock counts. Monitor backordered parts and tools to prevent customer delays.
- Logistics Tracking: Track and monitor orders shipped via DHL, TNT, Hellmann, KWE, Transoflex, and Precision. Complete reports for DHL and TNT, identifying missing contact details and other issues.
- ERP and Cloud Support: Check C4S (Cloud For Service) reports for ERP transfer issues and provide support. Proficient in using Email to Case for cloud software support.
- Communication and Coordination: Maintain daily communication via phone call/email and conduct meetings via Teams with colleagues across Thermo Fisher's offices.
Physical Logistics Co-Ordinator (Warehouse Supervisor)
Ceva Logistics Ltd / Rolls Royce
11.2019 - 03.2020
- UK Shipments: Entry of UK shipments into SAP.
- Stock Control: Management of stock control movements.
- Health and Safety: Conduct health and safety checks, inspections, and audits, including forklift inspections.
- Team Coordination: Conduct daily team meetings and briefings.
- Administrative Audits: Perform administrative audits.
- SOP Management: Update and amend work instructions (Standard Operating Procedures).
- Administrative Duties: Handle all aspects of administrative duties.
- Holiday Organisation
- Timesheet Management: Manage time sheets.
- Warehouse Supervision: Supervise the warehouse area.
Service Administrator
Image Systems & Technology
Glasgow
07.2019 - 11.2019
- Fault Call Handling: Help desk/Handle fault calls and address client queries.
- Job Assignment: Assign jobs to engineers and schedule maintenance and services using the CASH diary.
- Invoicing: Manage invoicing through the CASH system.
- Administrative Duties: Perform various administrative duties, including booking jobs via email (Outlook) and phone calls.
- Requirement Fulfilment: Ensure that all individual requirements of both engineers and clients are met.
Service Business Support Administrator/Data Entry and Analysis
Thermo Fisher Scientific
Inchinnan
02.2018 - 07.2019
- Order Processing: Process orders via email (Outlook) and over the phone.
- Job Booking: Book jobs on SAP 50 for tools and parts related to machinery, hospital, and medical equipment for shipment throughout the EU.
- Customer Support: Answer calls and address queries from engineers regarding shipping and warehouse discrepancies.
- Shipping Tracking: Track and monitor shipping orders with DHL, TNT, and Transoflex.
- Backorder Monitoring: Monitor parts and tools on backorder daily, keeping relevant engineers informed.
- Reporting: Compile daily reports for DHL and TNT regarding missing contact details and other issues.
- Data Entry: Entered data into SAP for essential labelling, including hazardous goods, before dispatching products manufactured on-site.
- Communication: Maintained daily communication and participated in team meetings (via WebEx and Skype) with colleagues across Thermo Fisher's EU offices, from Budapest to America.
Transport Administrator
Malcolm Logistics
Linwood
06.2017 - 02.2018
- Administrative Management: Manage all aspects of administrative duties.
- Job Booking: Book jobs for the distribution of glass goods to distilleries and factories across the UK.
- Job Verification: Verify that all booked jobs are accurate for the following days to ensure customer satisfaction.
- Client Communication: Respond to all calls and inquiries from clients.
- Data Entry: Perform data entry using Road Runner and Warehouse Dispatcher software.
- Stock Coordination: Check stock availability in warehouses to coordinate the number of pallets to be moved by the forklift driver.
- Warehouse Management: Ensure that the stock in the warehouse is managed accordingly.
Admin Assistant/Receptionist
Robb Ferguson Chartered Accountants
Glasgow City Centre
12.2016 - 05.2017
- Administrative Duties: Cover all aspects of administrative duties, including filing, photocopying, and audio typing.
- Financial Documentation: Prepare tax return letters, invoices, fees, and timesheets for partners.
- Reception Coverage: Cover the reception desk as required, answering calls/switchboard/helpdesk/ managing partners' diary management, as well as setting up meeting rooms.
- Software Proficiency: Use Iris and Sage packages for accounts, managing client files, and data.
Admin Analyst
Lloyds Banking Group
Glasgow City Centre
09.2016 - 12.2016
- Company Overview: Lloyds Bank Commercial Finance
- Fraud Checks: Carry out fraud checks and update accounts using Equifax and Sage (Sales Logix) on businesses and directors/sole traders/partnerships throughout the UK.
- Fraud Alerts: Send fraud alerts for further investigation and update business accounts.
- Administrative Duties: Perform all aspects of administrative duties.
- Broker Communication: Inform brokers of additional information required for deals to be paid out.
Mortgage Administrator
Nationwide Building Society
Glasgow City Centre
09.2015 - 09.2016
- Financial Assessment: Assess income, pay slips, and financial documents, amending cases for affordability.
- Excel Proficiency: Update and create spreadsheets with extensive knowledge of Excel.
- Administrative Duties: Cover all areas of admin, including calling and emailing brokers and applicants to retrieve necessary documents for mortgage applications to be processed.
Customer Service Advisor/Receptionist
Volkswagen Finance
Glasgow
05.2015 - 09.2015
- Account Updates: Updating customers' finance accounts and service plans.
- Payments and Invoicing: Taking payments and invoicing.
- Customer Communication: Inbound and outbound calls to customers who already have Volkswagen accounts.
- Reception Duties: Covering front desk reception duties for all new staff and colleagues.
Customer Service Advisor
Kura/Scottish Power
Glasgow
06.2014 - 05.2015
- Account Updates: Updating customers' finance accounts and service plans.
- Payments and Invoicing: Taking payments and invoicing.
- Customer Communication: Inbound and outbound calls to customers who already have Volkswagen accounts.
- Reception Duties: Covering front desk reception duties for all new staff and colleagues.
Education
HNC - Fine Art Environmental
Reid Kerr College
01.2005 - 01.2007
Skills
- Data Entry
- SAP
- Direct Support
- Help Desk
- Logistics
- Customer Service
- Customer Support
- Desktop Support
- Receptionist
- Inventory management
- SAP proficiency
- Supply chain coordination
- Logistics tracking
- CASH
- Financial admin
- Cash handling
- Stock handling
- IT skills
- Microsoft Office
- ERP systems
- Complaint handling
- Communication skills
- Interpersonal skills
- Workload management
- Customer care
- Multitasking
- Initiative
- Enthusiasm
- Empathy
- Confidence
- Task completion
- Deadline management
Custom
- 20 years of customer service and administrative/reception experience
- 15 years of financial admin experience
- Proven ability in busy office, logistics, and retail environments
- Cash and stock handling skills
- Strong IT skills, including data entry, Microsoft Office, and various ERP systems
- Effective complaint handling
- Strong communication and interpersonal skills
- Capable of managing a varied workload
- Excellent customer care
- Accurate and able to multitask
- Able to work on own initiative
- Enthusiastic, empathetic, and confident personality
- Able to meet task completion target dates
- Able to meet deadlines
- Excellent references available on request
Timeline
Snr Service Business Support (Logistics)
Thermo Fisher Scientific
11.2020 - Current
Physical Logistics Co-Ordinator (Warehouse Supervisor)
Ceva Logistics Ltd / Rolls Royce
11.2019 - 03.2020
Service Administrator
Image Systems & Technology
07.2019 - 11.2019
Service Business Support Administrator/Data Entry and Analysis
Thermo Fisher Scientific
02.2018 - 07.2019
Transport Administrator
Malcolm Logistics
06.2017 - 02.2018
Admin Assistant/Receptionist
Robb Ferguson Chartered Accountants
12.2016 - 05.2017
Admin Analyst
Lloyds Banking Group
09.2016 - 12.2016
Mortgage Administrator
Nationwide Building Society
09.2015 - 09.2016
Customer Service Advisor/Receptionist
Volkswagen Finance
05.2015 - 09.2015
Customer Service Advisor
Kura/Scottish Power
06.2014 - 05.2015
HNC - Fine Art Environmental
Reid Kerr College
01.2005 - 01.2007
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