Lee Burgess
Cockermouth,CMA
Summary
Highly motivated and professional field/multi-site sales/account manager with a sound work ethic and a demonstrable record of success in enabling strong revenue growth through end to end sales management. Focused on continuous improvement using sales data, market knowledge, competitor awareness, innovation and team motivation. Builds long term relationships with clients and colleagues. Thrives on being a valued member of high-performing, motivated teams.
Overview
20
20
years of professional experience
Work history
KEY ACCOUNT Manager
Blue Sky Studios
Otley, Yorkshire
12.2024 - 06.2025
- Managed several key national accounts through regular contact and scheduled meetings to deliver sales targets.
- Rebuilt relationships with lapsed accounts, recognising past issues and rebuilding trust to successfully convert back to active customers.
- Delivered exceptional service by proactively identifying and resolving client issues.
- Represented brand at major trade shows, helping promote products and service to build new partnerships.
- Managed and grew portfolio of around 80 independent retailers, nurturing strong relationships and delivering sales growth.
Field Sales Manager
Abysse GB Eye Ltd
Barnsley, Yorkshire
11.2013 - 11.2024
- Managed and motivated UK and Ireland field sales team to exceed sales targets. Total active client base of 750+.
- Implemented KPIs to identify coaching requirements and manage performance.
- Built awareness of new products, market trends and competitors to remain ahead of competition.
- Developed and delivered detailed presentations for new and existing clients.
- Evaluated customer needs to establish long-standing and commercially productive relationships.
- Built and implemented action plans and strategies to drive sales growth.
- Identified areas for operational improvement and built processes for positive change.
- Personally conducted client visits and managed multiple independents/small chains to actively lead from front and understand daily challenges.
- Drove positive identity of brand through solid understanding of its values and USP, using POS to own space and drive awareness.
- Built pipeline sales for incoming products and ensure products are merchandised and marketed to exacting standards.
- Effectively and confidently communicated and negotiated with clients at director/business owner level.
Regional Manager
HMV UK Ltd
Newcastle Upon Tyne
03.2011 - 07.2013
- Managed and motivated teams across portfolio of 25 stores (Scotland/NE England) to deliver collective sales target ca. £15m pa in fast-paced and competitive market.
- Managed multiple information channels into clear and concise instruction/direction to store teams.
- Enhanced customer experience by creating compelling retail experience across territory.
- Identified trends, strengths and development areas. Shared what works well.
- Managed stores P&Ls to deliver sales targets within purchasing/shrinkage budgets.
- Motivated and coached store teams to develop skills and build strong teamwork ethos.
- Encouraged and demonstrated effective three-way communication to engage all colleagues.
store manager
HMV UK Ltd
Newcastle and Gateshead
10.2005 - 02.2011
- Maximized sales in two of the largest stores in chain, leading, coaching and motivating team of high-performers, winning Superstore of Year award for two consecutive years.
- Drove continuous improvement through effective three-way communication.
- Held regular staff appraisals to provide guidance and support individual/team development through setting SMART objectives.
- Managed stock levels in line with budgets whilst ensuring sales targets were exceeded through delivering strong commercial offer and exceptional customer service.
- Managed multiple refits/layout changes to cope with rapidly evolving trends and opportunities.
Education
A – Level - Art, French, German, Photography
Hessle High School
GCSE - Maths, English, Physics, Chemistry, Biology, French, German, Art, Geography
Hessle High School
08.1993
Skills
- Sales and data analysis
- Account management
- KPI management
- Sales reporting/planning
- Multi-site management
- Operational,practices
- Positive relationship building
- Knowledge of CRM software
Affiliations
- Music, Cycling, Keep Fit, Food and Photography.
References
References available upon request.
Timeline
KEY ACCOUNT Manager
Blue Sky Studios
12.2024 - 06.2025
Field Sales Manager
Abysse GB Eye Ltd
11.2013 - 11.2024
Regional Manager
HMV UK Ltd
03.2011 - 07.2013
store manager
HMV UK Ltd
10.2005 - 02.2011
A – Level - Art, French, German, Photography
Hessle High School
GCSE - Maths, English, Physics, Chemistry, Biology, French, German, Art, Geography
Hessle High School
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