Lee Broughton

Work history

Front of House Waiter/Service

Deli & Dine

East Retford, Nottinghamshire

02.2023 - Current

Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Practiced healthy and safety measures to comply with regulations.
Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Provided friendly, courteous service, maximising positive customer satisfaction.
Warmly greeted guests upon arrival to create welcoming atmosphere.
Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Informed customers regarding ingredients used to address allergy and dietary issues.
Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
Cleaned and set tables quickly after customers left to maximise restaurant capacity.

Foster Carer

Notts County Council

East Retford, Nottinghamshire

12.2004 - Current

Facilitated further skill development by providing effective mentoring in life skills.
Encouraged children to express views and opinions to increase confidence and openess.
Remembered children's life history by saving mementos, keepsakes and photographs.
Attended therapy appointments and implemented advised strategies to enhance care.
Established close relationships with community resources, teachers and health professionals to meet children's development needs.
Set fair boundaries with appropriate levels and methods of discipline.
Met ongoing medical needs of children by coordinating with specialists.
Collaborated with supervising social worker and reviewing officers for optimal care.
Fostered accepting, respectful and warm environment to establish safety and security for children.
Comforted children during times of crisis to provide security and safety measures.
Logged significant events throughout placement and contributed to reviews, case conferences and court hearings.
Provided 24-hour day to day care of infants to adolescents to manage daily needs.
Advocated for social, emotional and educational stability of children with complex emotional and behavioural needs.
Supervised contact arrangements to oversee smooth process.

Car Spares Retail Manager

Wilco Motosave

Worksop, Nottinghamshire

02.2006 - 06.2011

Performed various store operations including opening and closing procedures, product display management and budget control.
Recruited and trained staff members, leading by example to consistently elevate store standards.
Toured sales floor regularly, assessing and improving daily operations.
Inspired team to represent brand with enthusiasm by maintaining high standards.
Kept staff records regarding holidays, absences and discipline.
Analysed sales figures, identifying areas to improve and implementing remedial action.
Completed opening and closing procedures each day.
Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
Developed team's product knowledge, resulting in increased store sales.
Monitored stock levels and wrote timely order supply requests to replenish merchandise.

General warehouse operative

Exel Logistics

Harworth, Nottinghamshire

04.2003 - 02.2006

Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Carried out stock control and maintained quality standards high for audits.
Maintained and cleaned warehouse equipment following set procedures.
Moved stock around by hand, using forklift truck or lifting gear.
Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
Assisted with loading and unloading of vehicles manually and using machines.
Cleaned and tidied work areas to meet inspection requirements.
Completed work following safety rules for best working practices.
Performed tagging and labelling of warehouse inventory.
Stored products in appropriate storage areas to maximise space within warehouse.
Loaded packaged goods on to trucks for shipping.
Operated lifting equipment to transport and store stock.
Received deliveries and helped to coordinate storage.
Maintained clean, safe and orderly warehouse space.

Retail store manager

Kwiksave/Somerfield

Doncaster, South Yorkshire

12.1999 - 04.2003

Routinely surpassed target set KPIs by promoting outstanding store standards.
Ensured timely opening and closing of store 7 days a week.
Maintained and imparted outstanding product knowledge, enhancing staff capabilities and customer satisfaction.
Managed staff logistics and day-to-day store operations for optimised financial efficiency.
Completed opening and closing procedures each day.
Increased customer sales conversions through strategic staff performance incentives.
Improved staff turnover levels across a 4 year period through considered coaching, mentoring and incentive schemes.
Monitored stock levels, managing inventories and logistics to maximise sales potential.
Developed exceptional levels of customer care through targeted training and rigorous staff recruitment processes.
Trained staff to meet sales objectives and provide outstanding customer service.
Observed customer demands, and preferences to identify fast-selling items.
Prepared staff work schedules to guarantee optimal coverage during peak shopping periods.
Analysed and assessed sales opportunities, threats and areas for improvement by monitoring competitor activity.
Analysed sales figures to help forecast future revenue and predict financial threats.
Implemeneted marketing promotions to attract new customers and increase traffic.
Arranged displays to manage aesthetics and provide fresh products.
Addressed customer queries and resolved complaints by providing incentives to boost customer trust and reliability.
Directed teams to clean shop floors, shelves and products to maintain hygiene standards.
Documented expenditures and costs to align with budget.
Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.

Perishable Foods Supervisor/Trainer

Kwiksave

East Retford, Nottinghamshire

05.1996 - 03.1999

Delivered high-quality results within budget and timeframe targets.
Offered friendly, efficient customer service and handled challenging situations with ease.
Oversaw logistics and operations to deliver process optimisations and efficiencies.
Monitored and updated stock levels and inventory databases.
Delivered exceptional customer service by proactively listening to concerns and answering questions.
Managed staff rotas, planning workloads effectively and strategically.
Dealt with customer complaints and rectified product and service issues.
Maintained spotless and tidy working areas to create risk-free and productive environments.
Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
Maintained documents and records to comply with internal policies and external regulations.
Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
Acted as point of contact and motivation for employees.
Date code checking and stock rotation
Tidying, de-carding and facing up of designated area

Retail Assistant Manager

Superdrug

Mansfield, Nottinghamshire

03.1993 - 03.1996

Performed various store operations including opening and closing procedures, product display management and budget control.
Ran promotions and events in line with company standards.
Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
Toured sales floor regularly, assessing and improving daily operations.
Analysed sales figures, identifying areas to improve and implementing remedial action.
Conducted staff appraisals and promoted ongoing professional development.
Kept staff records regarding holidays, absences and discipline.
Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
Monitored stock levels and wrote timely order supply requests to replenish merchandise.

Warehouse assistant

Superdrug

Mansfield, Nottinghamshire

03.1989 - 04.1993

Cleaned and maintained warehouse equipment to guarantee proper working order.
Sorted materials on warehouse racks and shelves.
Consistently achieved daily picking targets through a diligent work ethic.
Checked incoming goods against delivery documentation, reporting missing or damaged items for prompt resolution.
Completed work following safety rules for best working practices.
Facilitated smooth warehouse operations, employing excellent organisation and planning skills to optimise workspace use.
Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
Processed inbound stock deliveries, safely operating forklift equipment to unload and transport heavy pallets.
Kept warehouse areas spotlessly clean and tidy, reducing risk and aiding smooth stock transportation.

Sales assistant

Road & Rally Discount

Mansfield, Nottinghamshire

09.1987 - 02.1989

Accepted and processed cash, cheque payments.
Assisted customers with product selection and sales, recommending items to increase transaction value.
Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Maintained impeccably high standards store presentation and hygiene through cleaning.
Operated cash registers with accuracy and processed cash and cheque transactions.
Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Shelved and merchandised new products in visually appealing, organised displays to engage customers.
Collaborated with sales managers to meet target quotas.
Fostered positive relationships with customers to enhance loyalty and retention.
Maintained knowledge of products and features to provide recommendations to customers.
Updated product labelling and pricing to reflect discounts and offers.
Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
Received and processed product returns.
Assisted with goods in and processing of all deliveries.

Trainee Welder

Shirebrook Training Workshop

Shirebrook, Derbyshire

09.1986 - 09.1987

Re-shaping and forming metal lengths to design specs
Operating a variety of industrial machinery including Stick/Mig welders, Floor standing Pillar Drills, Grinders, Centre Lathes and Milling Machines to create orders including gates and fences.
Keeping workshop tidy to comply with Health & Safety regs.
Stock checking and replenishment

Summary

Overview

Work history

Front of House Waiter/Service

Foster Carer

Car Spares Retail Manager

General warehouse operative

Retail store manager

Perishable Foods Supervisor/Trainer

Retail Assistant Manager

Warehouse assistant

Sales assistant

Trainee Welder

Education

CSEs -

Sports

IT

NVQ Level 2 - Retail

Construction

Mathematics and Literacy

Science Technology and Maths

Skills

Timeline

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