

Senior operational and compliance leader with over 20 years’ experience, including 8+ years in the charity sector. I’ve built my career around improving how services actually work — strengthening compliance, leading change, and helping teams deliver better outcomes.
I’m practical, commercially aware, and comfortable working at every level of an organisation, from frontline teams through to Board. I’ve led growth, improved performance under pressure, and turned insight from audits and data into real, lasting improvements.
Lead compliance and quality improvement across the organisation, working across multiple services to identify risk, strengthen governance, and improve delivery.
Led day-to-day operations while supporting strategic direction and organisational growth.
Key achievements:
Responsibilities:
Set up and delivered a regional gambling support service from scratch.
Focused on improving operational performance and customer outcomes across services.
Worked across a range of government departments delivering programmes in the UK and internationally.
Flood Warden (Volunteer)
DEFRA | Mar 2023 – Present
· Act as local contact for flood preparedness and response
· Support planning, coordination and community awareness
· Work with agencies during periods of risk and support vulnerable residents
Room Guide (Volunteer)
National Trust – Cragside | Apr 2016 – Mar 2020
· Delivered engaging visitor experiences and informal talks
· Adapted communication to diverse audiences and supported engagement
Previously held SC Security Clearance
Full UK Driving Licence