Lee Bicker
Belfast,Antrim
Summary
Driven Sales and Retention Specialist with expertise in customer relationship management and problem-solving. Skilled in communication and negotiation, bringing strong ability to understand client needs and foster loyalty. Committed to enhancing customer satisfaction and driving revenue growth.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Sales & Retention Specialist
EE
Belfast
02.2024 - Current
- Develop persuasive pitches that highlighted unique selling points of products and services.
- Track key performance indicators periodically, ensuring timely course-correction when necessary.
- Resolve client issues swiftly, maintained high customer satisfaction levels.
- Adapt sales pitch to individual customer needs, secured multiple successful deals.
- Boost customer loyalty by developing personalised retention strategies.
- Improve product knowledge to provide detailed information and recommendations to clients.
- Optimise client experience by understanding their unique requirements and offering tailored solutions.
- Maximise customer retention through upselling and cross-selling.
- Identify at-risk accounts and proactively built and presented retention plans.
- Diffuse conflict to resolve complaints patiently and professionally.
- Maintain product and service knowledge for reliable customer guidance.
Strength and Conditioning Coach
Portadown Rugby Club
Portadown
06.2022 - 02.2024
- Plan and lead training sessions to motivate players and improve gameplay.
- Coach players in real-game situations, offering tactical support and encouragement.
- Build confidence of players by offering individual praise and recognising progress and achievements.
- Consistently apply effective, innovative coaching methods to meet and exceed team needs.
- Analyse both team and individual performance to establish clear goals
- Creating clear plans for application leading to improved performance
- As a result of executing the above points, the team secured league and cup wins leading to promotion
Personal trainer
Self Employed
Portadown , Armagh
01.2018 - 02.2024
- Regularly create innovative and exciting challenges to maximise client retention, motivation and engagement.
- Manage diary to maximize client bookings.
- Maintain awareness of latest personal training techniques and best practices by researching trends.
- Increased revenue by 500% in 6 month period
- Train clients to practice proper form, posture and technique.
- Consult with clients to define goals and fitness capacity.
- Inform clients regarding progress and development to meet target fitness goals.
- Grow customer base through referrals based on customer satisfaction and results.
- Assess client needs and current fitness levels to devise tailored strength and weight loss plans.
- Devise specific workout systems for individual clients based on performance ability.
- Build clients confidence and ability through unrelenting motivation and dedication.
- Network with local businesses to establish partnerships and expand client base.
- Coordinate fitness challenges and events to encourage client engagement and goal achievement.
- Stay current on fitness trends and research to integrate innovative techniques into training programs.
- Develop nutrition plans to complement exercise.
- Utilise social media platforms to share fitness tips, showcase success stories and promote services.
- Build community of likeminded people to help grow business
Business consultant
Self Employed
Belfast, Antrim
11.2020 - 09.2022
- Unified efforts from multiple departments towards business developments.
- Building systems that can be used to identify strength and weaknesses inside fitness businesses
- Creating methods to optimize client retention
- Build marketing strategies to create leads
- Build sale scripts to ensure high percentage of closed sales
- Helped to grow and build many 6 figure fitness businesses, many of which was within first 12 months of trading
Professional Rugby Player
Heidelberg Titans Rugby Club
Heidelberg, Germany
04.2016 - 08.2017
- Encouraged teammates through positive and optimistic attitude, building team rapport with consistent focus on morale and quality performance.
- Reviewed past performance to determine and address weaknesses for future events.
- Worked with coaches to evaluate previous performance and to inform ongoing game strategy.
- Coached junior athletes by demonstrating techniques and supervising practice.
- Exercised and observed dietary regimens to maintain peak physical and mental condition.
- Underwent mental and physical training to strengthen abilities to tackle tough challenges.
Quality Controller
Ulster Carpets
Portadown
02.2015 - 04.2016
- Carried out regular critical control checks on production line.
- Inspected set sample of products for defects, ensuring compliance with design standards.
- Reported faults, damages and Control Check Point (CCP) rejections.
- Compared finished products to original patents to verify products met customer expectations based on company objectives.
- Approved or rejected raw materials and products following established quality standards, documenting relevant information.
- Liaised with production teams to address and resolve quality-related issues swiftly.
Education
NVQ Level 2 - Sports Science
Armagh SRC
Portadown, Armagh 01.2008 - 01.2010
GCSEs - Maths, English, Science, ICT, Business Studies,
Craigavon Senior High School
Portadown, ABC 09.2006 - 06.2008
Skills
- Sales conversion
- Sales planning
- Sales maximisation
- Excellent communicator
- Sales pitches
- Outbound sales techniques
- Sales pipelines
- Good phone manner
Timeline
Sales & Retention Specialist
EE
02.2024 - Current
Strength and Conditioning Coach
Portadown Rugby Club
06.2022 - 02.2024
Business consultant
Self Employed
11.2020 - 09.2022
Personal trainer
Self Employed
01.2018 - 02.2024
Professional Rugby Player
Heidelberg Titans Rugby Club
04.2016 - 08.2017
Quality Controller
Ulster Carpets
02.2015 - 04.2016
NVQ Level 2 - Sports Science
Armagh SRC
01.2008 - 01.2010
GCSEs - Maths, English, Science, ICT, Business Studies,
Craigavon Senior High School
09.2006 - 06.2008