LEE BELL
SALTBURN-BY-THE-SEA,Cleveland
Summary
Detail-oriented professional with a strong proficiency in Microsoft Office Suite, including Word, PowerPoint, Excel, and Outlook. Demonstrates excellent communication and customer service skills, complemented by a proven ability to work effectively in teams and manage time efficiently. Skilled in stock replenishment and shelf stocking, with a keen understanding of road laws and the ability to drive safely in adverse conditions. Adaptable to weather changes and remains calm under pressure while solving problems effectively.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Car transporter
Rockcliffe Cars
Middlesbrough
2025.10 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Pre-Transport Inspections: Conducted detailed damage assessments and "walk-around" safety checks, documenting the condition of high-value vehicles with photographs and digital logs before and after delivery.
- Planning journeys before and after to maximise efficiency.
Supervisor
B&M
Skelton-in-Cleveland
2023.05 - 2025.10
- Met monthly objectives by providing personalised, friendly and knowledgeable customer assistance.
- Monitored compliance with workplace policies and safety objectives.
- Displayed proactive problem-solving and query-resolution skills to provide superior customer service.
- Strategically planned shift schedules, processed holiday requests and granted leaves to optimise labour costs and productivity.
- Performed keyholding responsibilities to guarantee timely opening and closing of store.
- Aligned day-to-day activities with targets set by upper management.
Delivery Driver
Ho Ho Chinese
Guisborough
2021.05 - 2023.03
- Handled orders carefully to provide safe delivery.
- Resolved customer complaints and adjusted orders to satisfaction post-delivery.
- Adhered to new health and safety social distancing guidelines when delivering food to homes.
- Utilised routing software and expert local knowledge to complete deliveries on time.
- Completed daily food deliveries without error or delay.
- Oversaw multiple orders and determined delivery locations, prioritising areas closer to proximities and avoiding delays.
- Collected cash for delivered items, providing receipts.
Retail Assistant
B&M Retail
Guisborough
2017.11 - 2022.01
- My job roles in this job were continuously stock rotating at a fast rate due to working with FMCG (fast moving Consumer goods), date checking, ordering fresh for our chiller fridges, lots of experience in warehouse management using our forklift also manual pallet trucks.
- Received, processed and organised deliveries within tight deadlines.
- Moreover, I have worked days/nights so I'm used to all aspects of the store and a variety of shift patterns.
- Learning to be fully flexible in order to be a good reliable member of the team.
Forklift Operator
ISI
Middlesbrough
2017.01 - 2018.01
- In this job I worked on the forklift unloading palates and loading palates onto lorries. And during shutdown I would transport the chemicals in 1 tonne bags which had been produced by the shutdown on the forklift into a safety compound.
- Pulled and prepared product for shipment to ensure the exact quantity and type of product is loaded.
- Ensured materials and products were loaded onto forklifts safely and accurately for secure transportation.
- In this job I also gained experience in working with chemicals and managing shifts as during this time I also work Nightshifts at B&M.
- Ensured compliance with HSE regulations, company policies and protocols to maintain safe and efficient operations.
Cleaner
Alamo Services
Middlesbrough
2013.01 - 2015.01
- Working on and off sites, where I obtained my CSCS card and CCNSG.
- In this job my role was: making sure all work surfaces were clean, using the right chemical for the specific task.
- Cleaning all tables and chairs and sweeping the floor as well as mopping after, making sure it dried quickly to prevent any slips.
- Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.
- Followed sanitisation, health and hygiene regulations.
- Followed established HSE procedures for chemicals and PPE use.
Customer Service Assistant
Premier Off
Middlesbrough
2012.01 - 2013.01
- Replenishing stock and stock rotation in accordance with company health and safety in the workplace policies and protocols.
- Built rapport with customers through courteous and professional communications.
- Provided all-round store support, ensure the shelves were stocked, offering product assistance and delivering customer care.
Education
GCSEs - Achieved a range of GCSEs at grade C and above including Maths and English
Acklam Grange School
MiddlesbroughNVQ Level 2 Diploma - Plastering, Level 2 Construction Diploma-Plastering Knowledge, Distinction Key Skills Qualifications in Communication Level 1, Portfolio-Pass and Communication Level 1 Test- Pass, Level 2 in English and Maths
Beyond Construction College
MiddlesbroughSkills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Outlook
- Stock replenishment
- Stocking shelves
- Excellent communication
- Customer service skills
- Teamwork
- Problem solving
- Adaptability
- Time management
- Calm under pressure
- Understanding of road laws
- Drive in adverse conditions
- Adaptability to weather changes
Certification
- COSHH
- First Aid
- IOSH
- CSCS card
- Working at Heights
- Fire Safety Awareness and Fire Extinguisher training
- Hand Hygiene awareness
- Manual Handling
- NVQ Level 1 and 2 in Plastering
- Counter balance forklift licence
- Full valid UK driving licence
References
Available upon request
Timeline
Car transporter
Rockcliffe Cars
2025.10 - Current
Supervisor
B&M
2023.05 - 2025.10
Delivery Driver
Ho Ho Chinese
2021.05 - 2023.03
Retail Assistant
B&M Retail
2017.11 - 2022.01
Forklift Operator
ISI
2017.01 - 2018.01
Cleaner
Alamo Services
2013.01 - 2015.01
Customer Service Assistant
Premier Off
2012.01 - 2013.01
NVQ Level 2 Diploma - Plastering, Level 2 Construction Diploma-Plastering Knowledge, Distinction Key Skills Qualifications in Communication Level 1, Portfolio-Pass and Communication Level 1 Test- Pass, Level 2 in English and Maths
Beyond Construction College
GCSEs - Achieved a range of GCSEs at grade C and above including Maths and English
Acklam Grange School