Lee Bass
Warrington,Cheshire
Summary
Hello, I'm Lee
I would describe myself as friendly and approachable with a talent for customer service. Skilled in effective communication and problem solving. Always ready to assist and ensure positive experience for customers. Adaptable, ready to learn and contribute to the team.
Overview
2026
2026
years of professional experience
Work History
Customer Service Advance
United Utilities
Warrington
02.2025 - Current
- Answering phone calls from customers with water meter queries as well as other departments such as Billing
- Phoning customers to book in
- Booking in water meter surveys and installations
- Cancelling jobs and/or re-arranging dates with customers
- Checking with other departments and teams about customer queries either via phone, face-to-face or email
- Transferring customers to relevant department if not a metering issue/query.
- Consistently arrived at work on time and ready to start immediately.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Nominated for a WOW Award for friendly customer service
Customer Assistant/Amazon Team Leader
Morrisons
St Helens
09.2020 - 02.2025
- Handling picking and packing tasks for various e-commerce services including Amazon, Just Eat, Uber Eats, Deliveroo
- Providing friendly and helpful customer service to in-store shoppers
- Working as part of a team to fulfil department targets including providing support for colleagues
- Cover as Amazon Team Leader occasionally which includes making sure colleagues are supported, management is kept up to date with relevant information and making sure the department is running smoothly & effectively
- Providing assistance on other departments (such as checkouts, fresh, ambient) either as overtime or when there is downtime within the online department
Waste Management Officer
Bolton Council
Bolton
- General admin duties such as answering phone calls and emails from other offices
- Making sure waste collection routes were updated and printed out for the next collections
- Participating in public events to promote recycling and talking with members of the public
- Going out with waste collection crews to check if residents had the right bins or if there were any issues to report
- Occasionally going out with pest control and also anti-social teams to learn more about public nuisances and issues
Admin Assistant (Volunteer work)
Bolton FM
Bolton
- Maintained records of workers and volunteers for Bolton FM
- General admin duties
Customer Assistant
Asda
Horwich
Education
Information Technology
Bolton College
Skills
- Interpersonal
- Communication
- Time keeping
- Reliable
- Assertiveness
- Polite and friendly
Timeline
Customer Service Advance
United Utilities
02.2025 - Current
Customer Assistant/Amazon Team Leader
Morrisons
09.2020 - 02.2025
Waste Management Officer
Bolton Council
Admin Assistant (Volunteer work)
Bolton FM
Customer Assistant
Asda
Information Technology
Bolton College
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