Lee-Anne De Luca

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Kept operations in compliance with Health and Safety
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using XERO and other software.
• Scheduling of contractor workloads - creating processes and systems that would allow for financial and operational efficiency.
• Managing and organising materials and stock and vehicle maintenance.
• Managing budgets and profit/loss adjustments. Complied with all HMRC requirements for reporting and submissions.

• Working with Services and funders (CCG) to develop projects that enable people to live in their own home for longer through provision of adaptations and assistive technology.
• Develop systems and processes that deliver services and projects efficiently, often across multidisciplinary teams.
• Report writing and managing evidence and documentation for accountability and to assess outcomes.
• Submit tenders to provide our services to other districts. Following up with contract negotiation and management.
• Devised effective marketing, sales and other promotional initiatives.
• Researched industry and marketplace trends to develop marketing solutions and enhance business operations.

Managed team of people working to support those living in residential care and attending day services.

Ensured all processes and policies were up to date, implemented and adhered to by those working within the service including all Health and Safety requirements and reporting.

Ensured the service operated within budget negotiating with LA for fee uplifts on a yearly basis.

Maintained high level of service provision, undertaking continuous assessment that was client centred.

Training and monitoring staff and ensured positive team ethic and work culture was maintained.

Developed and embedded processes and staffing in to new services for people with Learning Disabilities and Physical Disabilities.

• Set up, adapted and implemented all policies and procedures for a new residential home for small group of clients transferring from a long term residential unit in Norwich.
• Trained staff, developed relationships with key agencies and provided data for core KPI's and other relevant outcomes to multidisciplinary teams.
• Undertaking specialty training where required to meet complex needs of the clients that were moving in to the home.
• Ensure safe and consistent record keeping.
• Change Management - both staff and resident.
• Enable those in our care to live more independent lives and worked with a variety of agencies and support services to ensure the residents could achieve this. (i.e. befriending and advocacy services).
• Exceeded goals through effective task prioritization and great work ethic.

Worked in variety of settings (Day Care, Community Homes, Residential, Nursing Homes and treatment and assessment facility) providing care and support to those with Learning Disabilities, Mental Health issues and Phyiscal Disabilities.

Ensure all aspects of an individuals needs were met or supported to be met working over a 24hr period.

Liaising with families and key professionals regarding their care and communicating changes or issues and documenting everything in accordance with policies and procedure.

Undertook relevant training in specialist areas to meet specific medical or behavioural needs.