Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ledley Burhani

Watford,Hertfordshire

Summary

Dependable construction labourer, confident in operating trucks and heavy machinery to transport materials and supplies. Friendly, hardworking and reliable team player. Experienced in using hauling and hoisting equipment safely to help teams complete projects. Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company. Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support.

Overview

4
4
years of professional experience

Work History

Construction Labourer

Loft Conversion Concept LTD
Watford, Hertfordshire
05.2022 - Current
  • Carried out activities in line with work schedule.
  • Improved site workflow, performing building, construction and assembly duties quickly and accurately.
  • Worked efficiently to help teams complete construction projects ahead of deadlines.
  • Cleaned up sites after shifts, organising tools and securing supplies in designated storage units.
  • Confidently operated and manoeuvred trucks, safely transporting heavy construction materials and supplies.
  • Performed strenuous physical activities such as heavy lifting in adverse conditions.

Bartender

Topgolf
Watford, Hertfordshire
02.2023 - 07.2023
  • Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Cared for guest wellbeing, monitoring excess consumption and calling for transportation.

Host

Puttshack
Watford, Hertfordshire
01.2022 - 01.2023
  • Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
  • Managed in-person and telephone guest enquiries, customer service requests and reservation bookings using OpenTable.
  • Encouraged customer loyalty by delivering unparalleled service throughout dining experiences.
  • Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Assisted managers to quickly resolve time-sensitive issues threatening service delivery.

Retail Sales Assistant

Watford FC
Watford, Hertfordshire
02.2019 - 03.2019
  • Built lasting relationships with clients through customer service interactions.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Collaborated with sales managers to meet target quotas.
  • Participated in staff meetings to develop strategies in selling.
  • Maintained knowledge of products and features to provide recommendations to customers.

Education

GCSEs - All

The Bushey Academy
Bushey
09/2016 - 03/2021

Skills

  • Team development strategies
  • Customer relationship management
  • Employee retention strategies
  • High performance reward schemes
  • Enthusiastic communicator
  • Excellent timekeeping
  • Product expertise
  • Face-to-face selling
  • Outgoing and enthusiastic
  • Self-motivated
  • Energetic self-starter
  • Results-orientated
  • Confident communicator
  • Results driven

Languages

English
Native
Albanian
Native
Spanish
Intermediate
italian
Intermediate

Timeline

Bartender

Topgolf
02.2023 - 07.2023

Construction Labourer

Loft Conversion Concept LTD
05.2022 - Current

Host

Puttshack
01.2022 - 01.2023

Retail Sales Assistant

Watford FC
02.2019 - 03.2019

GCSEs - All

The Bushey Academy
09/2016 - 03/2021
Ledley Burhani