Leanne White
Cheshunt, London,Hertfordshire
Summary
Highly motivated and competent individual, with strong communication, analytical and organisation skills. With over 12 years’ experience in the Retail and Telecommunications industry. Excellent project delivery and improvement record with a reputation for problem solving and technical expertise.
Overview
19
19
years of professional experience
9
9
years of post-secondary education
Work history
Technical Experience Design Manager
EE
London, Aldgate
2023.10 - Current
- Conceptualised and developed Retail's technical experience strategy
- Input into annual planning and secured funding to deliver strategic capabilities.
- Designed customer and guide experiences for all technical touchpoints.
- Identified creative tactical solutions to mitigate technical delays.
- Facilitated design workshops.
- Implemented new ways of working.
- Mentored newly onboarded/junior team members
- Represented line manager as Delegate of Authority
Channel Development and Readiness Specialist
BT Consumer
London, St Paul's
2019.10 - 2023.09
- Managed roadmap projects from conception through to execution
- Inputted into test strategy and defect management.
- Sought out emerging technologies for use within channel.
- Briefed senior leadership and support teams.
- Created and executed delivery plans.
- Established and managed post deployment triage sessions
- Represented line manager as Delegate of Authority
Continuous Improvement Specialist
EE
London, Paddington
2017.03 - 2019.09
- Collaborated with operational and frontline teams to discover pain points for potential improvement.
- Performed root cause analyses and impact assessments using data and insights.
- Produced business cases to progress identified improvements.
- Facilitated improvement projects providing process expertise
Process & Policy Co-Ordinator
EE
Hatfield, Hertfordshire
2015.09 - 2017.02
- Supported audits and investigations.
- Conducted yearly policy reviews.
- Created and maintained knowledge content in line with project deliveries
Store Support Co-coordinator
EE
Hatfield, Hertfordshire
2012.05 - 2015.08
Senior Advisor
Everything Everywhere
2011.07 - 2012.04
Co-worker
IKEA Edmonton
2005.01 - 2011.01
Education
BA Honors - Digital Media Arts
London South Bank University
London 2006.09 - 2009.06
Higher National Diploma - Multimedia
Barnet College
North London 2002.09 - 2004.06
GCSEs -
Hornsey School For Girls
London 1997.09 - 2002.07
Skills
- Microsoft Office
- Jira
- Project delivery
- Improvement
- Lean Six Sigma – Green Belt qualified
- Time management
- Problem-solving
- Communication
- Stakeholder management
- Attention to detail
- Change influencer
- Agile
Accomplishments
- Conceptualised the Retail tactical Flex Pay solution resulting in a Spotlight award for the Retail Channel -2023
- Winner of the Spotlight Commercial Hero award 2023
- Delivered the Hybrid Retail Calling solution to improve post lockdown commercial performance - 2020
- Programmed Managed PCI compliance strategy into Retail; resulting in a successful audit and securing PCI accreditation - 2020
- Winner of the Best Recognition Retail Hero award - 2018
- Implemented new EPOS system - 2018
Interests
Growing fruit, vegetables and flowers is a passion of mine. I also have a love of history; particularly for reading/watching period novels, dramas and documentaries. I enjoy traveling, meeting new people and seeing new places and have a keen interest in learning anything and everything.
Timeline
Technical Experience Design Manager
EE
2023.10 - Current
Channel Development and Readiness Specialist
BT Consumer
2019.10 - 2023.09
Continuous Improvement Specialist
EE
2017.03 - 2019.09
Process & Policy Co-Ordinator
EE
2015.09 - 2017.02
Store Support Co-coordinator
EE
2012.05 - 2015.08
Senior Advisor
Everything Everywhere
2011.07 - 2012.04
BA Honors - Digital Media Arts
London South Bank University
2006.09 - 2009.06
Co-worker
IKEA Edmonton
2005.01 - 2011.01
Higher National Diploma - Multimedia
Barnet College
2002.09 - 2004.06
GCSEs -
Hornsey School For Girls
1997.09 - 2002.07