Leanne Turner
Clifton
Summary
Experienced Customer Service Specialist with 15+ years in high-pressure, client-facing positions. Track record of effectively resolving customer issues and maintaining strong client relationships, resulting in exceptional satisfaction levels. Strong skills in communication, administration, and conflict resolution, emphasizing support for vulnerable customers. Committed to mental health advocacy and enhancing workplace culture.
Overview
21
21
years of professional experience
Work history
Business Administrator & Cash/Banking Clerk
Grant Palmer Ltd
Flitwick
03.2023 - 01.2026
- Managed daily cash takings, reconciliations, and discrepancy resolutions.
- Oversaw administrative processes, ensuring accuracy and compliance.
- Handled customer complaints via phone and email, ensuring timely resolutions.
- Coordinated with multiple departments to investigate and resolve incidents.
- Proofread timetables and maintained accurate records.
School Letting Agent
Vivify Venues
Shefford
07.2022 - 07.2025
- Managed school lettings, ensuring smooth operations and compliance with safety policies.
- Built strong client relationships and handled on-site issues promptly.
- Carried out regular inspections, safety checks, and incident logging.
ATP Consultant (Home-Based)
Utility Warehouse
Remote
02.2022 - 06.2022
- Handled customer calls regarding outstanding balances, creating affordable payment plans.
- Maintained high customer satisfaction (NPS & CSAT).
- Identified and supported vulnerable customers, including those in fuel poverty.
- Applied account restrictions and ensured accurate record keeping.
Customer Service Advisor (Home-Based)
Sensee
Remote
11.2018 - 02.2022
- Resolved customer issues via phone, email, and live chat with efficiency and empathy.
- Supported bereaved and vulnerable customers with compassion.
- Consistently met and exceeded satisfaction targets.
- Trained and supported new colleagues in call handling and systems use.
Chat Moderator (Home-Based)
Virtue Fusion Ltd
Remote
09.2012 - 09.2018
Customer Service Advisor / Supervisor / Deputy Manager
Brantano Footwear
Bedford
01.2005 - 09.2009
Education
NVQ - Customer Service
NVQ - Management
GCSEs -
Hastingsbury Upper School
Skills
- Leadership and collaboration
- Multichannel communication skills
- Office software expertise Excel and Word skills
- Critical decision-making
- Dispute management
- Management of admin data
- Organizational efficiency
- Customer relationship management tools (Freshdesk, Zendesk)
- Efficient multi-tasking
Timeline
Business Administrator & Cash/Banking Clerk
Grant Palmer Ltd
03.2023 - 01.2026
School Letting Agent
Vivify Venues
07.2022 - 07.2025
ATP Consultant (Home-Based)
Utility Warehouse
02.2022 - 06.2022
Customer Service Advisor (Home-Based)
Sensee
11.2018 - 02.2022
Chat Moderator (Home-Based)
Virtue Fusion Ltd
09.2012 - 09.2018
Customer Service Advisor / Supervisor / Deputy Manager
Brantano Footwear
01.2005 - 09.2009
NVQ - Customer Service
NVQ - Management
GCSEs -
Hastingsbury Upper School